Case Management Specialist

Job Posting Organization:
The International Rescue Committee (IRC) is a humanitarian organization founded in 1933 with the mission to help people whose lives and livelihoods are shattered by conflict and disaster. The IRC operates in over 40 countries and has 27 offices across the United States. The organization aims to lead individuals from harm to home, providing essential services to refugees and immigrants. The IRC opened its Spokane office in 2022, offering a range of services including intensive case management, employment services, immigration assistance, health and wellness programming, and educational support to refugee and immigrant families in Washington State. The IRC Spokane is dedicated to providing trauma-informed, equitable, and accessible services while fostering a diverse, inclusive, and supportive workplace.

Job Overview:
The Case Management Specialist plays a crucial role in delivering trauma-informed services to refugees and qualified immigrants, ensuring a positive resettlement experience and aiding clients in achieving self-sufficiency. This position is divided between two programs, with approximately 70% of the time dedicated to the Office of Refugee Resettlement's Program for Initial Resettlement (PIR) and 30% to the Home ARP program. The specialist collaborates closely with clients, colleagues, and external partners to create tailored service and self-sufficiency plans that address individual client needs and preferences. This involves utilizing a wide array of services and resources, including financial, medical, social, and vocational support, in accordance with client eligibility and program requirements.

Duties and Responsibilities:
The Case Management Specialist's responsibilities include providing case management services across two funding streams, ensuring compliance with program requirements and documentation standards. The specialist coordinates timely pre- and post-arrival services, ensuring clients receive essential support such as airport pickup, housing, food, medical care, and transportation orientation. They assist clients in securing permanent housing and guide them through the moving process. Conducting intake assessments to evaluate client needs is also a key duty. The specialist develops individualized self-sufficiency plans and SMART goals in collaboration with clients, ensuring that services align with their objectives. They are responsible for maintaining regular contact with clients, monitoring progress towards goals, and documenting interactions in accordance with program requirements. The specialist inputs client information into the IRC’s case documentation database, ETO, and collaborates with coworkers and community service providers to enhance client support. Additionally, they may train and lead volunteers and interns as needed.

Required Qualifications:
Candidates for the Case Management Specialist position should possess a Bachelor’s degree in social work or a related field, with a strong preference for experience working with refugee and immigrant populations. The role requires excellent relationship-building, diplomacy, and networking skills, as well as the ability to effectively foster internal and external relationships. A minimum of 1-3 years of experience in an administrative role is preferred. The ideal candidate should be able to work independently and collaboratively in a fast-paced, cross-cultural environment, demonstrating strong problem-solving abilities and effective time management skills. Attention to detail and accuracy in work is essential, along with proficiency in Microsoft Office applications and the ability to utilize digital tools for data entry and research. A valid driver’s license and access to a personal, insured vehicle are also required, along with a commitment to continual learning and growth, and a dedication to anti-racism and values of diversity, equality, and inclusion.

Educational Background:
The educational background required for this position includes a Bachelor’s degree in social work or a related field of study. This educational foundation is essential for understanding the complexities of case management and the specific needs of refugee and immigrant populations.

Experience:
The position requires 1-3 years of relevant experience, particularly in administrative roles, with a strong preference for candidates who have worked with refugee and immigrant communities. This experience is crucial for effectively navigating the challenges faced by clients and providing the necessary support for their resettlement and integration.

Languages:
Proficiency in English, both spoken and written, is mandatory for this position. Additionally, professional proficiency in relevant languages such as Marshallese or Spanish is preferred, as it enhances communication with diverse client populations and improves service delivery.

Additional Notes:
This is a limited-term position set to conclude on September 30, 2027, with the possibility of extension. The role is hybrid, involving a combination of remote, office, and field work, and may require occasional weekend or evening hours to participate in outreach events. The compensation for this position ranges from $23 to $25 per hour, with variations based on factors such as the labor market, job type, internal equity, and budget considerations. The IRC is committed to equal opportunity employment and adheres to professional standards that emphasize integrity, service, equality, and accountability.