Immigrant Youth Program Coordinator

Job Posting Organization:
The International Rescue Committee (IRC) is a global humanitarian organization that helps people affected by conflict and disaster to survive, recover, and rebuild their lives. Established in 1933, the IRC operates in over 40 countries and 26 U.S. cities, providing assistance to millions of people each year. The organization is committed to upholding the dignity and rights of those it serves, focusing on the most vulnerable populations, including refugees and displaced persons. With a workforce of over 14,000 employees worldwide, the IRC aims to empower individuals and communities to achieve self-sufficiency and resilience through various programs and services.

Job Overview:
The Immigrant Youth Program Coordinator, also referred to as a Success Coach, plays a pivotal role in coordinating essential services for immigrant children and their families. This position is designed to ensure that these families have access to basic needs, educational opportunities, community resources, and other vital services that contribute to their overall well-being and stability. The Program Coordinator acts as the primary case manager, overseeing the coordination of services with various IRC partners and subgrantees. A key aspect of this role involves expanding the network of service providers to enhance the support available to families, thereby improving their chances of success. The Program Coordinator is also responsible for engaging with the community by attending local events and fostering partnerships with other organizations. Additionally, this position includes providing technical assistance and leadership to a team of interns and volunteers, as well as participating in the recruitment process for new candidates during each cohort.

Duties and Responsibilities:
The duties and responsibilities of the Immigrant Youth Program Coordinator encompass a wide range of tasks aimed at providing comprehensive support to immigrant families. These include:

• Delivering wrap-around case management services tailored to the unique needs of immigrant children and their families, ensuring individualized support and advocacy.
• Conducting thorough needs assessments and ongoing evaluations to create and implement personalized service plans that promote client safety, stability, and overall well-being.
• Empowering clients by connecting them with appropriate resources and services, ensuring they have the necessary tools to achieve their personal goals.
• Coordinating referrals and service planning with relevant stakeholders to maintain a client-centered approach across all service areas.
• Serving as the primary point of contact for each family's case, fostering strong working relationships with legal service providers, community partners, and other stakeholders.
• Delivering orientation services to families, ensuring they understand available resources and program expectations.
• Providing crisis intervention when necessary, including mandated reporting to Child Protective Services.
• Actively participating in case management and staffing meetings to ensure consistent and informed client care.
• Collaborating with Case Aide/Natural Helper on urgent cases and projects related to program implementation. 1
• Maintaining accurate, confidential, and up-to-date case documentation in compliance with agency policies and regulatory requirements. 1
• Ensuring high-quality data collection across all cases and contributing to data reporting and program development efforts. 1
• Promoting program enrollment through client referrals and partnerships with other community providers. 1
• Collecting client satisfaction surveys at case closure to evaluate program success. 1
• Submitting required reports and documentation in a timely and organized manner. 1
• Leading and supervising a team of interns and volunteers, including conducting weekly one-on-one supervision meetings, effective delegation and oversight of tasks, ongoing feedback, communication, and coaching, as well as supporting professional development and training. 1
• Representing the IRC at community meetings and public forums to strengthen partnerships with local service providers and enhance program visibility. 1
• Ensuring timely distribution of in-kind donations to clients. 1
• Keeping up-to-date with funder regulations and program policies to ensure full compliance across all activities. 1
• Performing other duties as assigned.

Required Qualifications:
The required qualifications for the Immigrant Youth Program Coordinator position include a combination of educational background, work experience, and demonstrated skills. Candidates must possess a Bachelor’s degree in social work, international affairs, or human services, with a graduate degree preferred. Relevant professional experience in providing direct services to unaccompanied children or immigrant youth populations is required, with a minimum of 5 years’ experience strongly preferred. Experience in the provision of immigration legal services is also preferred. Candidates should demonstrate the ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. They must possess strong relationship-building, diplomacy, and networking skills, with the ability to effectively build internal and external relationships. Additionally, candidates should have the ability to handle complex and sensitive cases and work effectively with clients facing a wide range of psychosocial, protection, health, immigration, and criminal justice issues. Strong problem-solving skills, attention to detail, and proficiency in Microsoft Office applications are also essential.

Educational Background:
Candidates for the Immigrant Youth Program Coordinator position are required to have a Bachelor’s degree in social work, international affairs, or human services. A graduate degree in a related field is preferred, indicating a higher level of education and expertise in the relevant areas of study.

Experience:
The position requires relevant professional experience in providing direct services related to unaccompanied children or immigrant youth populations. A minimum of 5 years’ experience in this field is strongly preferred, indicating that candidates should have a substantial background in working with these specific populations. Experience in the provision of immigration legal services is also preferred, as it would enhance the candidate's ability to navigate the complexities of immigration-related issues faced by clients.

Languages:
Fluency in English, both spoken and written, is mandatory for this position. Proficiency in Spanish is desired, as it would facilitate communication with a significant portion of the immigrant population served by the IRC. This bilingual capability would enhance the Program Coordinator's effectiveness in connecting with clients and providing the necessary support.

Additional Notes:
The Immigrant Youth Program Coordinator position is expected to end on September 30, 202

• The compensation for this role ranges from $27.49 to $28.93 per hour, with variations based on factors such as the labor market, job type, internal equity, and budget considerations. The exact offer will be calibrated based on the work location and the individual candidate's experience and skills relative to the defined job requirements. The working environment includes a combination of standard office settings, remote work, and field time within the service delivery area. Occasional domestic travel may be required, along with potential weekend and evening work. The IRC is committed to being an Equal Opportunity Employer, considering all applicants based on merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. The organization emphasizes adherence to core values and principles outlined in the IRC Way - Standards for Professional Conduct, which include Integrity, Service, Equality, and Accountability.