Family Support Specialist

Job Posting Organization:
54 reasons is Australia’s leading child rights organisation, proudly part of the Save the Children Australia Group and a global movement dedicated to ensuring that children and young people have their rights met and thrive in all their diversity. The organization focuses on providing critical support to families in need, particularly in Tasmania, where children face numerous developmental challenges. With a workforce of approximately 600 employees, 54 reasons operates across various states and territories, including remote areas and capital cities, delivering quality services to children and their caregivers. The organization is committed to making a significant impact on the lives of children and families, emphasizing the importance of child rights and well-being.

Job Overview:
As a Family Support Specialist within the IFES team at 54 reasons, you will play a crucial role in providing intensive support to families facing complex challenges. Your primary responsibility will be to work closely with families whose children are at risk of further statutory involvement if their issues are not addressed promptly. This position requires a collaborative approach, working alongside the Child Safety Service to deliver effective support and manage risks. You will be expected to provide an average of around 10 hours of targeted intensive support per family each week, managing a caseload of approximately 3 to 4 families. The role involves case management support through outreach and home visits, building family capacity using a family partnership service model, and delivering evidence-based, trauma-informed parenting information and education. The average duration of involvement with each family is between 20 and 30 weeks, making this a dynamic and impactful position where you can truly make a difference in the lives of children and families.

Duties and Responsibilities:
The Family Support Specialist will be responsible for the following duties:

• Provide intensive support to families with children at risk of statutory involvement, ensuring urgent issues are addressed.
• Collaborate with the Child Safety Service to deliver coordinated support and manage risks effectively.
• Maintain a caseload of 3 to 4 families, providing around 10 hours of targeted support per family each week.
• Conduct outreach and home visits to provide case management support.
• Utilize a family partnership service model to build family capacity, focusing on strengths and family-centered approaches.
• Deliver evidence-based, trauma-informed parenting information and education materials to families.
• Document and maintain accurate records of family interactions and progress in accordance with organizational standards.
• Participate in team meetings and professional development opportunities to enhance skills and knowledge.
• Engage with Aboriginal and Torres Strait Islander communities, demonstrating cultural sensitivity and understanding. 1
• Adapt to the needs of families and be flexible in delivering outcomes across multiple family support teams when required.

Required Qualifications:
Candidates for the Family Support Specialist position should possess the following qualifications:

• A degree in Social Work, Health, or a related field is strongly preferred, or a Diploma with significant relevant experience.
• Demonstrated experience in case management, particularly in working alongside families using partnership, strengths-based, and family-centered approaches.
• A solid understanding of the challenges faced by families supported by the organization, with the ability to engage parents effectively.
• Knowledge of Aboriginal and Torres Strait Islander communities and families, with a commitment to cultural competence.
• An understanding of the importance of early childhood development and the impact of trauma on child development.
• A commitment to high-quality administrative practices that are timely, accurate, and reputable.
• Flexibility and willingness to work across multiple family support teams as needed.

Educational Background:
The educational background required for the Family Support Specialist position includes a strong preference for a degree in Social Work, Health, or related fields. Alternatively, candidates may hold a Diploma in these areas, provided they have significant relevant experience. The emphasis is on having a solid foundation in social work principles and practices, particularly those related to family support and child welfare.

Experience:
Candidates should have substantial experience in family support roles, particularly in case management and working with families facing complex challenges. Experience in collaborating with Child Safety Services and understanding the Out of Home Care system is highly valued. The ability to think critically and find solutions to complex situations is essential, as is a proven track record of engaging effectively with families from diverse cultural and socio-economic backgrounds.

Languages:
While the job description does not specify mandatory languages, proficiency in English is essential for effective communication with families and colleagues. Additionally, knowledge of Aboriginal and Torres Strait Islander languages may be considered advantageous, as it can enhance engagement with these communities.

Additional Notes:
The Family Support Specialist position offers flexibility in working hours, with both part-time and full-time options available. The contract type may be permanent or for a maximum term, depending on negotiations with the successful applicant. The roles are based in Launceston, Tasmania, and are designed to create lasting change for children. The organization values diversity and inclusion, encouraging applications from Aboriginal and Torres Strait Islander candidates. The compensation includes an award rate salary (SCHADS Level 5.1, currently $53.45 per hour) along with access to full PBI salary packaging benefits. Additional employee benefits include opportunities for professional development, supportive management, workplace wellness programs, and extra leave options.