Administrative Assistant / Front Desk

Job Posting Organization:
FHI 360 is a nonprofit organization that focuses on improving lives in lasting ways by advancing integrated, locally driven solutions for human development. Established in 1980, FHI 360 operates in more than 60 countries worldwide, employing over 4,000 staff members. The organization is dedicated to addressing global challenges such as health, education, and economic development, and works collaboratively with local partners to implement effective programs that meet the needs of communities.

Job Overview:
The Administrative Assistant / Front Desk position is crucial for ensuring the smooth operation of the office by providing professional reception and administrative support. This role serves as the first point of contact for visitors, staff, clients, and other stakeholders, making it essential for the individual to be highly organized, dependable, and detail-oriented. The Administrative Assistant will work closely with the Admin Associate and other Operations team members under the supervision of the Operations Manager. Responsibilities include maintaining administrative records, managing office supplies, coordinating logistics for meetings and events, and ensuring compliance with organizational policies and procedures. The role demands the ability to manage multiple priorities effectively while maintaining confidentiality and providing support with minimal supervision.

Duties and Responsibilities:
The duties and responsibilities of the Administrative Assistant / Front Desk include managing the front desk and providing a welcoming first point of contact for staff and visitors, receiving and directing inquiries, maintaining an accurate visitor log, and ensuring the reception area is clean and organized. The assistant will also handle incoming and outgoing packages, maintain administrative files and records, support logistics for meetings and workshops, assist with office supplies and inventory management, and coordinate with vendors and service providers. Additionally, the role involves gathering information for audits and compliance, promoting a professional image of the organization, and performing other duties as assigned by the Operations Manager.

Required Qualifications:
Candidates must demonstrate the ability to provide professional reception and administrative support, possess strong organizational skills, and have good verbal and written communication skills in English. They should be able to manage multiple tasks, maintain confidentiality, and work effectively with staff at different levels. Proficiency in Microsoft Office applications is required, along with the ability to use standard office equipment. Knowledge of NGO administrative procedures and experience in a development organization is advantageous, as is familiarity with compliance and logistics in donor-funded projects.

Educational Background:
A high school diploma or equivalent is required for this position, while an associate degree in business administration, office administration, management, finance, or a related field is preferred. This educational background will provide the necessary foundation for the administrative tasks and responsibilities associated with the role.

Experience:
Candidates should have a minimum of 2-3 years of relevant experience in administrative support, reception, office management, or customer service. Previous experience in an NGO or international development organization is advantageous, particularly in environments related to donor-funded projects. Experience in maintaining administrative records and providing front desk support is essential, as is the ability to work professionally with various stakeholders.

Languages:
Fluency in English is mandatory for this position, as effective communication is crucial for interacting with staff, clients, and external stakeholders. Additional language skills may be considered an asset but are not explicitly required for this role.

Additional Notes:
This position is full-time and offers a competitive compensation package, with an expected hiring salary range of USD 9,643 - 12,000 annually. FHI 360 is an equal opportunity employer and is committed to safeguarding principles, ensuring a safe environment for all employees and beneficiaries. The organization emphasizes the importance of professionalism, confidentiality, and responsiveness in all interactions. Candidates are encouraged to apply online, and only pre-selected candidates will be contacted. The job posting serves as a summary of the main duties and does not restrict the exact tasks that may be assigned.