ICT Technical Assistant
Job Description
Job Posting Organization:
The Norwegian Refugee Council (NRC) is a global humanitarian organization that provides assistance to people forced to flee their homes due to conflict, persecution, or natural disasters. Established in 1946, NRC has grown to operate in over 30 countries worldwide, employing thousands of staff dedicated to delivering high-quality aid and advocating for the rights of refugees and internally displaced persons. The organization is committed to fostering a supportive culture that encourages professional growth and innovation among its employees, while also prioritizing diversity, equity, and inclusion in its workforce.
Job Overview:
The ICT Technical Assistant position at NRC is designed to support the organization's information technology needs in Kadugli, Sudan. The role involves providing help desk support to users, maintaining the Asset Registry for ICT and Non-ICT equipment, and ensuring the smooth operation of IT systems and applications. The assistant will be responsible for diagnosing and resolving hardware, software, and connectivity issues, as well as preparing and releasing ICT resources to authorized users. This position requires a proactive approach to technology management, including scheduling regular maintenance and setting up internet connectivity for staff and visitors. The ICT Technical Assistant will also be expected to prepare status reports for management and adhere to NRC policies and guidelines, contributing to a safe and efficient working environment.
Duties and Responsibilities:
The duties and responsibilities of the ICT Technical Assistant include:
Required Qualifications:
To qualify for the ICT Technical Assistant position, candidates must possess a Bachelor's degree in Information Technology or a related field. Additionally, a minimum of 2 years of relevant work experience in IT functions is required. Candidates should demonstrate proficiency in providing user support for typical office ICT, particularly in LAN/WAN/VSAT/Wireless technologies, as well as familiarity with Cisco switches and routers. Strong communication and interpersonal skills are essential, along with the ability to stay updated on modern technology trends and apply them to internal processes. Cultural awareness and sensitivity are also important, as the role involves working in diverse environments.
Educational Background:
Candidates must have a diploma or a university Bachelor's degree in Information Technology or a related field. This educational background is crucial for understanding the technical aspects of the role and effectively supporting the organization's IT infrastructure.
Experience:
The position requires a minimum of 2 years of relevant work experience in IT functions. Candidates should have previous experience working in networking, as well as software and hardware maintenance. Documented results related to the responsibilities of the position will be considered an asset, demonstrating the candidate's capability to deliver effective IT support.
Languages:
The mandatory language for this position is English. Proficiency in English is essential for effective communication within the organization and with external stakeholders. Additional language skills may be considered an advantage, particularly if they align with the local context or the communities served by NRC.
Additional Notes:
This position is a full-time role based in Kadugli, Sudan, and is open to nationals only. The contract duration and specific compensation details will be discussed during the interview process. NRC is committed to safeguarding and expects all employees to treat everyone with respect and dignity, contributing to a safe environment and reporting any incidents of exploitation or harassment.
The Norwegian Refugee Council (NRC) is a global humanitarian organization that provides assistance to people forced to flee their homes due to conflict, persecution, or natural disasters. Established in 1946, NRC has grown to operate in over 30 countries worldwide, employing thousands of staff dedicated to delivering high-quality aid and advocating for the rights of refugees and internally displaced persons. The organization is committed to fostering a supportive culture that encourages professional growth and innovation among its employees, while also prioritizing diversity, equity, and inclusion in its workforce.
Job Overview:
The ICT Technical Assistant position at NRC is designed to support the organization's information technology needs in Kadugli, Sudan. The role involves providing help desk support to users, maintaining the Asset Registry for ICT and Non-ICT equipment, and ensuring the smooth operation of IT systems and applications. The assistant will be responsible for diagnosing and resolving hardware, software, and connectivity issues, as well as preparing and releasing ICT resources to authorized users. This position requires a proactive approach to technology management, including scheduling regular maintenance and setting up internet connectivity for staff and visitors. The ICT Technical Assistant will also be expected to prepare status reports for management and adhere to NRC policies and guidelines, contributing to a safe and efficient working environment.
Duties and Responsibilities:
The duties and responsibilities of the ICT Technical Assistant include:
- Adhering to NRC policies, tools, handbooks, and guidelines.
- Preparing and developing status reports as required by management.
- Ensuring proper filing of documents related to ICT operations.
- Providing help desk support to all users on IT issues, addressing inquiries and troubleshooting problems.
- Maintaining the existing Asset Registry to track all ICT and Non-ICT equipment.
- Preparing and releasing ICT resources to authorized users as approved by management.
- Diagnosing and resolving hardware, software, or connectivity problems in a timely manner.
- Supporting office staff in the use of systems and applications upon request.
- Scheduling regular computer-related service and maintenance to ensure optimal performance. 1
- Setting up internet connectivity for all staff and visitors. 1
- Performing other duties as required or requested by the line manager, demonstrating flexibility and adaptability in a dynamic work environment.
Required Qualifications:
To qualify for the ICT Technical Assistant position, candidates must possess a Bachelor's degree in Information Technology or a related field. Additionally, a minimum of 2 years of relevant work experience in IT functions is required. Candidates should demonstrate proficiency in providing user support for typical office ICT, particularly in LAN/WAN/VSAT/Wireless technologies, as well as familiarity with Cisco switches and routers. Strong communication and interpersonal skills are essential, along with the ability to stay updated on modern technology trends and apply them to internal processes. Cultural awareness and sensitivity are also important, as the role involves working in diverse environments.
Educational Background:
Candidates must have a diploma or a university Bachelor's degree in Information Technology or a related field. This educational background is crucial for understanding the technical aspects of the role and effectively supporting the organization's IT infrastructure.
Experience:
The position requires a minimum of 2 years of relevant work experience in IT functions. Candidates should have previous experience working in networking, as well as software and hardware maintenance. Documented results related to the responsibilities of the position will be considered an asset, demonstrating the candidate's capability to deliver effective IT support.
Languages:
The mandatory language for this position is English. Proficiency in English is essential for effective communication within the organization and with external stakeholders. Additional language skills may be considered an advantage, particularly if they align with the local context or the communities served by NRC.
Additional Notes:
This position is a full-time role based in Kadugli, Sudan, and is open to nationals only. The contract duration and specific compensation details will be discussed during the interview process. NRC is committed to safeguarding and expects all employees to treat everyone with respect and dignity, contributing to a safe environment and reporting any incidents of exploitation or harassment.
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We are not liable for any decisions or actions taken by applicants in response to this job listing. By applying, you agree that all application processes, interviews, and potential job offers are managed exclusively by the listed employer or organization.
Beware of fraudulent job offers. Do not provide sensitive personal information or make any payments to secure a job.