Retail Assistant Manager

Job Posting Organization:
Save the Children Australia is a prominent non-profit organization dedicated to improving the lives of children across Australia and around the world. Established with a mission to ensure that every child has the opportunity to grow up healthy, educated, and safe, Save the Children operates in numerous countries, providing essential services and support to vulnerable children and families. The organization employs a diverse workforce and is committed to fostering an inclusive environment that values the unique contributions of each employee. Save the Children Australia is known for its community engagement and advocacy efforts, working tirelessly to create lasting change for children in need.

Job Overview:
The Retail Assistant Manager position at Save the Children Australia involves working in a casual role within the Ringwood op shop, where the individual will play a crucial part in the retail team. This role is not just about managing daily operations; it is about contributing to a larger mission of supporting children in Australia and beyond. The Retail Assistant Manager will be responsible for ensuring that store budgets are met, providing exceptional customer service, and developing marketing campaigns to promote the store's offerings. Additionally, the role includes overseeing the store during the Store Manager's absence and managing customer feedback effectively. This position is ideal for someone who is passionate about retail and making a difference in the community.

Duties and Responsibilities:
The duties and responsibilities of the Retail Assistant Manager include:

• Ensuring that store budgets are met by achieving sales targets and managing expenses effectively.
• Providing and maintaining high levels of customer service in accordance with Save the Children’s customer service standards.
• Developing, driving, and supporting local and national marketing campaigns and promotional activities to enhance store visibility and sales.
• Ensuring that Save the Children merchandise and information are readily available to customers, creating an inviting shopping experience.
• Overseeing the store operations during the Store Manager's days off, including late-night shopping and holiday trading periods.
• Managing customer complaints and feedback to ensure a positive shopping experience for all patrons.
• Collaborating with volunteers and staff to create a cohesive team environment that supports the store's mission and goals.

Required Qualifications:
The ideal candidate for the Retail Assistant Manager position should possess the following qualifications:

• Proven experience working in a retail customer service environment, demonstrating a strong understanding of retail operations.
• Experience in managing a team within a retail setting, showcasing leadership and team-building skills.
• Outstanding organizational skills with the ability to manage time effectively and prioritize tasks.
• Strong interpersonal skills, with the ability to present well and provide a high level of customer service.
• Physical capability to perform routine manual labor tasks, including moving boxes of stock and setting up displays.
• Flexibility to work weekends, evenings, and after-hours shifts, as well as during standard weekdays.

Educational Background:
Candidates applying for the Retail Assistant Manager position should ideally have a background in retail management or a related field. While specific educational qualifications may not be strictly required, a diploma or degree in business management, retail management, or a related discipline would be advantageous. Relevant certifications in customer service or retail operations may also be beneficial.

Experience:
The position requires candidates to have a significant level of experience in retail management, ideally with at least 2-3 years of experience in a supervisory or management role within a retail environment. Experience in a non-profit or charity retail setting would be a plus, as it demonstrates an understanding of the unique challenges and rewards associated with working in this sector.

Languages:
While English is the mandatory language for this position, proficiency in additional languages would be considered an asset. This is particularly relevant in a diverse community setting where communication with a broad range of customers is essential.

Additional Notes:
This position is casual and may involve varying hours, including weekends and evenings. The Retail Assistant Manager role is part of a supportive and inclusive workplace culture that values diversity and encourages personal and professional growth. Save the Children Australia offers various employee benefits, including opportunities for career development, access to wellness programs, and a commitment to maintaining a safe working environment. All employees are required to undergo a National Police Check and a Working with Children Check as part of the hiring process.