Retail Store Manager

Job Posting Organization:
Save the Children Australia is a prominent non-profit organization dedicated to improving the lives of children in Australia and around the world. Established with the mission to ensure that every child has the opportunity to grow up healthy, educated, and safe, Save the Children operates in numerous countries, providing essential services and support to vulnerable children and families. The organization employs a diverse team of professionals and volunteers who are passionate about making a difference in the lives of children. Save the Children is committed to child safety and welfare, ensuring that all employees undergo thorough background checks and adhere to strict safeguarding policies. The organization values diversity and inclusion, fostering a workplace culture that celebrates the unique contributions of each individual while striving to reflect the communities it serves.

Job Overview:
The Retail Store Manager position at Save the Children in Croydon is a full-time, permanent role that offers an exciting opportunity to lead a retail store with a meaningful purpose. The successful candidate will be responsible for managing the store's operations, driving sales, and creating a welcoming environment for customers and volunteers alike. This role requires a blend of commercial acumen and community engagement, as the manager will not only oversee retail activities but also enhance community connections through workshops and events. The manager will be expected to inspire and develop a team of volunteers, ensuring that they feel valued and motivated to contribute to the store's success. The position also involves strategic planning to achieve sales targets, improve customer experiences, and promote the store's unique offerings, such as the community workshop space.

Duties and Responsibilities:
The Retail Store Manager will have a comprehensive set of responsibilities, including but not limited to: achieving and exceeding sales targets, identifying opportunities for revenue growth, and enhancing customer spending; creating outstanding customer experiences that align with Save the Children's values; inspiring, developing, and managing a passionate volunteer workforce; strengthening community connections through local partnerships, events, and workshop programs; ensuring smooth store operations, maintaining visual merchandising excellence, and adhering to compliance practices; driving stock donations, managing inventory, and ensuring financial accountability to support the store's success; leading a team with clear direction, warmth, and effective communication, especially during challenging situations; and collaborating with the Area Manager and State Retail Team to implement strategies for store growth and improvement.

Required Qualifications:
Candidates for the Retail Store Manager position must possess proven retail leadership experience, demonstrating the ability to inspire, coach, and develop high-performing teams. A strong commercial acumen is essential, with a track record of achieving sales targets and driving business growth. The ideal candidate will be a confident communicator, capable of building strong relationships with customers, volunteers, donors, and community partners. Excellent organizational skills, time management, customer service, and problem-solving abilities are crucial for success in this role. Additionally, a flexible and hands-on approach is required, including weekend availability and the ability to support stock handling and store operations.

Educational Background:
While specific educational qualifications are not explicitly stated, a background in retail management, business administration, or a related field is likely preferred. Candidates should have a solid understanding of retail operations and customer service principles, which can be gained through formal education or practical experience in the retail sector.

Experience:
The position requires significant experience in retail management, ideally with a focus on leading teams and driving sales performance. Candidates should have a proven history of successfully managing store operations and achieving business objectives. Experience in a volunteer-driven environment or non-profit sector may be advantageous, as the role involves working closely with volunteers and community members.

Languages:
While the job description does not specify mandatory languages, proficiency in English is essential for effective communication with customers, volunteers, and community partners. Additional language skills may be considered an asset, particularly in diverse communities where the store operates.

Additional Notes:
This position is a full-time role based in Croydon, South Australia, and is open to candidates who are willing to engage with the local community and contribute to the store's mission. Save the Children Australia offers a range of employee benefits, including opportunities for professional development, wellness support, and a highly inclusive workplace culture. The organization encourages applications from Aboriginal and Torres Strait Islander candidates and is committed to diversity and inclusion in its hiring practices. The application process is designed to be straightforward and accessible for all candidates, reflecting the organization's dedication to creating a supportive environment for all employees.