Monitoring, Evidence, Accountability and Learning Officer

Job Posting Organization:
The job posting organization is the Norwegian Refugee Council (NRC), which is a humanitarian organization established in 194

• NRC's mission is to help people forced to flee by providing them with assistance and protection. The organization operates in multiple countries around the world, focusing on areas affected by conflict and disaster. NRC employs thousands of staff globally and is committed to ensuring that displaced people can access their rights and lead dignified lives. The organization emphasizes accountability, learning, and evidence-based practices in its operations, aiming to improve the effectiveness of its humanitarian response.

Job Overview:
The Monitoring, Evidence, Accountability and Learning Officer position is designed to enhance the effectiveness of NRC's programs in Sudan by ensuring that robust monitoring and evaluation systems are in place. The officer will be responsible for contributing to the development of area-level concept notes and providing input on needs assessments. This role involves coordinating the establishment of program-level MEAL systems, participating in log frame design during project proposals, and supporting the formulation of indicators. The officer will also play a key role in developing data management systems, ensuring standardized information flow for MEAL activities, and reporting. Additionally, the officer will be involved in capacity building and training of program staff on MEAL methodologies and practices, promoting the integration of Protection from Sexual Exploitation and Abuse (PSEA) and safeguarding practices across the area office. The position requires a proactive approach to standardizing MEAL across various projects and ensuring timely reporting of monitoring data to relevant stakeholders.

Duties and Responsibilities:
The duties and responsibilities of the Monitoring, Evidence, Accountability and Learning Officer include:

• Adhering to NRC policies, guidance, and procedures.
• Contributing to the development of area-level CC concept notes and providing input on needs assessments.
• Providing regular progress reports to the Area Manager, Project Managers, and coordinator" style="border-bottom: 1px dotted #007bff !important;">MEAL Coordinator/Manager.
• Coordinating the establishment of program-level MEAL systems and participating in log frame design during project proposal processes.
• Supporting the development of data collection methodologies and tools, and assisting in actual data collection as needed.
• Building capacity and training program staff on MEAL technical and conceptual areas.
• Supporting the integration and promotion of PSEA and safeguarding practices across the area office.
• Standardizing MEAL across projects and participating in MEAL matrix design during project planning phases.
• Supporting outcome monitoring and research planning, as well as drafting outcome monitoring reports. 1
• Ensuring timely reporting of monitoring data to relevant program and managerial staff and entering data on GORS monthly. 1
• Reporting cluster/sector 4Ws for Shelter, WASH, ICLA, RRM, and Education teams. 1
• Handling and processing beneficiary contacts received through suggestion boxes and accurately entering and categorizing cases in the CFM database. 1
• Coordinating the operationalization of NRC Sudan's complaints and feedback mechanism (CFM) system and developing existing Standard Operating Procedures (SOPs) for CFM. 1
• Conducting trainings and refresher sessions for CFM and program staff to ensure they have the necessary capacity and skills to manage complaints at the field level. 1
• Supporting the country office in promoting PSEA and safeguarding practices, ensuring that all stakeholders understand and adhere to safeguarding policies. 1
• Performing any other tasks relevant to the position as requested by the line manager and MEAL Coordinator.

Required Qualifications:
The required qualifications for the Monitoring, Evidence, Accountability and Learning Officer position include:

• A minimum of 1-2 years of experience with knowledge of principles and current approaches to monitoring, evidence, accountability, and learning in relief and development programs, utilizing both quantitative and qualitative methods.
• Previous experience working in complex and volatile contexts, demonstrating the ability to adapt and respond to challenging environments.
• Documented results related to the responsibilities of the position, showcasing the candidate's effectiveness in similar roles.
• Knowledge of personal leadership skills and profile, indicating an understanding of how to lead and influence others effectively.
• Fluency in English, both written and verbal, is essential for communication and reporting purposes.
• Strong computer skills, including proficiency in MS Office applications (Word, Excel, Outlook).
• Willingness and ability to travel to other areas in Sudan as required.
• Familiarity with digital data collection platforms such as KoBo, CommCare, and Ona is advantageous.

Educational Background:
The educational background required for the Monitoring, Evidence, Accountability and Learning Officer position typically includes a degree in a relevant field such as social sciences, development studies, statistics, or a related discipline. Candidates with advanced degrees or specialized training in monitoring and evaluation, data analysis, or humanitarian response may be preferred. The educational qualifications should reflect a solid understanding of the principles and practices of monitoring and evaluation in humanitarian contexts.

Experience:
Candidates for the Monitoring, Evidence, Accountability and Learning Officer position should possess a minimum of 1-2 years of relevant experience in monitoring, evaluation, accountability, and learning within humanitarian or development settings. Experience in complex and volatile contexts is crucial, as the role requires adaptability and resilience in challenging environments. Documented results related to the position's responsibilities will be an important factor in assessing candidates' suitability for the role.

Languages:
Fluency in English is mandatory for the Monitoring, Evidence, Accountability and Learning Officer position, as effective communication is essential for reporting and collaboration with various stakeholders. Knowledge of additional languages spoken in Sudan, such as Arabic, may be considered an asset, enhancing the candidate's ability to engage with local communities and stakeholders effectively.

Additional Notes:
The position is likely to be full-time, and candidates should be prepared to work in a challenging and potentially insecure environment. The role may involve travel to various locations within Sudan, requiring flexibility and adaptability. The organization may offer competitive compensation and benefits, including opportunities for professional development and training. The position may also involve working with international and national staff, contributing to a diverse and inclusive work environment.