Case Aide

Job Posting Organization:
The International Rescue Committee (IRC) is a prominent humanitarian organization that was founded in 1933 at the behest of Albert Einstein. The IRC is dedicated to responding to the world's most severe humanitarian crises, providing assistance to restore health, safety, education, economic wellbeing, and empowerment to individuals affected by conflict and disaster. With operations in over 40 countries and 29 cities across the United States, the IRC employs a diverse workforce committed to delivering impactful services that help millions of people regain control over their lives and strengthen their communities. The organization is recognized as one of the largest international non-governmental organizations (INGOs) and is driven by a mission to foster humanity and provide lasting hope and dignity to those in need. The IRC values solutions-driven individuals who are passionate about making a positive difference in the lives of others, and it actively seeks to build a welcoming and inclusive environment for both clients and employees alike.

Job Overview:
The Case Aide position is integral to the IRC's mission of supporting refugees and qualified immigrants in their resettlement journey. This role is focused on providing trauma-informed services that facilitate a positive resettlement experience and promote long-term self-sufficiency for clients. The Case Aide assists clients in accessing essential services, such as housing, healthcare, transportation, and childcare, while also supporting caseworkers in the implementation of individualized service plans. This position requires a proactive approach to help clients navigate complex systems, overcome barriers, and stay engaged with their personalized plans. The Case Aide is responsible for maintaining accurate documentation of client interactions and ensuring effective communication with IRC staff and community partners to enhance service delivery. Additionally, the role may involve providing transportation for clients to appointments and job interviews, as well as assisting with referrals and administrative tasks to ensure smooth service delivery. The Case Aide plays a vital role in fostering connections to community resources that promote integration and economic stability for clients.

Duties and Responsibilities:
The duties and responsibilities of the Case Aide include, but are not limited to: assisting clients in accessing essential services such as housing, healthcare, transportation, and childcare; supporting caseworkers in implementing individualized self-sufficiency and employability plans through encouragement and practical support; facilitating connections to community programs that promote integration and economic stability; maintaining accurate and timely documentation of client interactions and inputting information into internal databases; communicating and coordinating effectively with IRC staff, service providers, and community partners to enhance service delivery; providing transportation or accompanying clients to appointments, job interviews, and service agencies as needed; assisting with referrals, scheduling, and administrative tasks to ensure smooth service delivery; providing interpretation services when qualified and appropriate; and performing other related duties as assigned.

Required Qualifications:
The required qualifications for the Case Aide position include a high school diploma as a minimum educational requirement. Additionally, at least one year of relevant experience is strongly preferred, particularly experience working with refugee or immigrant populations. Candidates should demonstrate strong relationship-building, diplomacy, and networking skills, as well as the ability to communicate and work effectively in a multi-cultural environment. Strong organizational and time-management skills are essential, along with a detail-oriented approach. The ideal candidate will be a problem-solver capable of prioritizing tasks and managing multiple responsibilities. Proficiency in Microsoft Office applications (Word, Excel, Outlook) and digital tools for data entry and research is also required. Excellent verbal and written communication skills are necessary, with fluency in English being mandatory and proficiency in refugee or immigrant languages being preferred.

Educational Background:
The educational background required for the Case Aide position is a high school diploma. This foundational education is essential for understanding the responsibilities of the role and effectively engaging with clients and community resources.

Experience:
The level of experience needed for the Case Aide position includes at least one year of relevant experience, with a strong preference for candidates who have worked with refugee or immigrant populations. This experience is crucial for understanding the unique challenges faced by clients and for providing effective support during their resettlement process.

Languages:
Fluency in English is mandatory for the Case Aide position. Additionally, proficiency in languages commonly spoken by refugee or immigrant populations is preferred, as it enhances communication and support for clients from diverse backgrounds.

Additional Notes:
The Case Aide position may involve a combination of standard office work, remote work, and field time within the service delivery area. Candidates should be prepared for occasional weekend and/or evening work as needed. The role requires the ability to lift 35 to 50 pounds, which may include furniture, household supplies, and food boxes. The IRC is committed to fostering an inclusive culture and offers a comprehensive benefits package, including sick days, paid time off, medical and dental insurance, a retirement savings plan, and an Employee Assistance Program. Compensation for the position is set at $18.45 per hour, with adjustments based on various factors such as labor market conditions and individual candidate experience.