IT Service Assistant Intern

Job Posting Organization:
The International Criminal Court (ICC) is an international tribunal established to prosecute individuals for crimes such as genocide, war crimes, and crimes against humanity. The ICC was established in 2002 and operates under the Rome Statute. The Court aims to end impunity for the perpetrators of these crimes and to contribute to the prevention of such crimes in the future. The ICC is headquartered in The Hague, Netherlands, and employs a diverse workforce from various countries, reflecting its commitment to international justice and cooperation. The organization operates in multiple countries and engages with various stakeholders to uphold the principles of justice and accountability.

Job Overview:
The IT Service Assistant Intern position is designed for individuals who are looking to gain practical experience in the field of information technology within an international legal context. The intern will work under the supervision of the End User Services Coordinator and will be involved in providing first-line technology support, assisting with service requests, and troubleshooting various software packages used by the ICC. This role is crucial for ensuring that the technology infrastructure of the Court operates smoothly, thereby supporting its mission of delivering justice. The intern will also have the opportunity to learn about the various information management services that the ICC provides, including document management, security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">information security, and technology operations. This internship is an excellent opportunity for individuals who are passionate about technology and its application in the legal field, and who wish to contribute to the ICC's mission of promoting international justice.

Duties and Responsibilities:
The IT Service Assistant Intern will have a variety of responsibilities, including but not limited to: assisting with first-line technology support for courtrooms and meetings, handling service requests and incidents, and aiming to resolve these at the first point of contact. The intern will also assist with the installation, support, and troubleshooting of various software packages used by the ICC. Additionally, the intern will help with the delivery of new end-user equipment and maintain asset inventory. The creation of documentation related to IT processes and support for IT-related projects will also be part of the intern's duties. Data entry tasks, including inputting and updating information, will be required, along with other IT-related tasks that provide opportunities for learning in various fields of expertise.

Required Qualifications:
Candidates must possess a Bachelor’s degree in an IT-related field, preferably in Computer Science. Experience with Windows operating systems is preferred. All candidates should have a strong academic record and be either graduates or in the final stages of their studies at a recognized university. While practical experience is not a strict requirement, any relevant experience that aligns with the work of the Court may be considered an asset. Applicants must have less than three years of relevant full-time professional experience to qualify for the internship.

Educational Background:
A Bachelor’s degree in an IT-related field is required for this position. Candidates should have a strong academic background, with a focus on computer science or a related discipline. The ICC values candidates who have demonstrated academic excellence and are in the final stages of their studies or have recently graduated from a recognized university.

Experience:
The internship is aimed at candidates who are in the early stages of their professional careers. While prior practical experience is not mandatory, any relevant experience that pertains to the work of the ICC may be advantageous. Applicants should have less than three years of relevant full-time professional experience to be eligible for this internship opportunity.

Languages:
Proficiency in one of the working languages of the Court, either French or English, is required. A working knowledge of the other language is desirable. Additionally, knowledge of another official language of the Court, such as Arabic, Chinese, Russian, or Spanish, is considered an asset and may enhance a candidate's application.

Additional Notes:
The internship is for a duration of 6 months, and candidates are required to work full-time during this period. The ICC does not provide any remuneration for internship placements, and applicants must be able to support themselves financially for the entire duration of the internship. The Court encourages diversity and gender balance in its workforce and actively seeks to improve geographical representation among its staff. Nationals from non-represented and under-represented countries are particularly encouraged to apply.