Hospitality Services Support Officer

Job Posting Organization:
CERN, the European Organization for Nuclear Research, is a leading scientific research institution established in 195

• It is located in Geneva, Switzerland, and is known for its groundbreaking work in particle physics. CERN employs over 2,500 staff members and collaborates with thousands of scientists from around the world, representing more than 100 nationalities. The organization operates in multiple countries and is dedicated to pushing the frontiers of science and technology, fostering an environment of innovation and collaboration among diverse professionals.

Job Overview:
The Hospitality Services Support Officer position at CERN involves supporting the day-to-day operations of Catering and Housing services utilized by the CERN community. This role is supervised by the Housing Manager and requires practical and responsive operational support. The officer will help manage recurring activities, follow up on user requests, and coordinate with both internal stakeholders and external service providers. This position offers a unique opportunity to gain hands-on experience in hospitality operations within an international environment, contributing to the delivery of high-quality services for the CERN community. The role emphasizes service coordination and event support, particularly in the context of large institutional events, such as the CERN Open Days 2027.

Duties and Responsibilities:
The duties and responsibilities of the Hospitality Services Support Officer include supporting the operational follow-up of hospitality activities, managing accommodation-related contracts, coordinating day-to-day services, addressing user requests, handling tickets, gathering feedback, and resolving service issues. The officer will also contribute to monitoring service quality, contract performance, and operational indicators. Additionally, the role involves coordinating with internal stakeholders and external service providers to resolve operational issues and ensure effective communication. The officer will play a key role in organizing the catering component of significant events, such as CERN Open Days 2027, ensuring that all hospitality services meet the high standards expected by the CERN community.

Required Qualifications:
Candidates for the Hospitality Services Support Officer position should have previous exposure to hospitality, accommodation, customer service, or contract follow-up, which would be considered an asset. A strong interest in service coordination and event support is essential, particularly in the context of large institutional events. The ideal candidate should possess a service-oriented mindset, demonstrating the ability to respond efficiently to operational needs and provide quality customer service. Good organizational skills are necessary, along with the capability to manage multiple operational topics simultaneously and communicate effectively with users, internal stakeholders, and external service providers.

Educational Background:
The educational background required for this position includes a Bachelor's or Master's degree in Hospitality Management, Hotel Management, Service Management, Business Administration, or a related field. Candidates must have graduated within the last two years to be eligible for the position. It is important to note that applicants without a university degree are not eligible, and those with a PhD will also not be considered for this role.

Experience:
The position requires candidates to have a maximum of two years of professional experience since graduation in a relevant field. This experience should ideally be in areas related to hospitality management, customer service, or operational support, providing a foundation for the responsibilities of the role.

Languages:
Proficiency in spoken and written English or French is mandatory for this position, with a commitment to learn the other language being essential. This bilingual requirement reflects the international nature of CERN and the diverse community it serves.

Additional Notes:
The contract duration for this position is 24 months, with the possibility of extension up to a maximum of 36 months. The working hours are set at 40 hours per week, and the position is fully onsite. The target start date for the role is January 1, 202

• The job reference for this position is SCE-SSC-CS-2026-219-GRAE. Compensation includes a monthly net stipend ranging from 5266 to 5793 Swiss Francs, depending on the candidate's degree. Additional benefits include 30 days of paid leave per year, comprehensive health insurance coverage for the employee and their family, and a relocation package based on individual circumstances. On-the-job and formal training, including language classes, will also be provided.