Software Engineering Expert (Training Tool Application)

Job Posting Organization:
EUROCONTROL is an intergovernmental organization established to support European aviation. It was founded in 1960 and has grown to include 41 Member States. The organization employs approximately 1,800 staff members and operates across various countries in Europe, focusing on enhancing the safety, efficiency, and environmental sustainability of air traffic management. EUROCONTROL's mission is to provide a unique and best-in-class learning experience aimed at aviation professionals, ensuring that the aviation sector can meet the challenges of the future.

Job Overview:
The Software Engineering Expert (Training Tool Application) will play a crucial role within the Network Management Directorate at EUROCONTROL. This position involves collaborating with stakeholders and end-users to gather and analyze business and user requirements related to the Learning Zone training tool application. The expert will be responsible for translating these requirements into robust technical specifications and software solutions, ensuring that the software architecture evolves to integrate seamlessly with existing solutions. The role also includes coordinating the implementation of software developments, corrective actions, and technical enhancements to ensure the Learning Zone platform's performance, stability, and scalability. The expert will analyze technical incidents, identify root causes, and implement corrective actions while collaborating with multidisciplinary teams to deliver effective technical solutions. Additionally, the expert will define and coordinate testing and validation activities for software changes, monitor technological developments, and maintain technical documentation to support the continuous improvement of the Learning Zone platform.

Duties and Responsibilities:
The duties and responsibilities of the Software Engineering Expert include:

• Collaborating with stakeholders to gather and analyze business and user requirements for the Learning Zone application.
• Translating requirements into technical specifications and software solutions.
• Coordinating the implementation and evolution of software developments and enhancements.
• Analyzing technical incidents and implementing corrective actions.
• Reviewing deliverables from external software developers to ensure compliance with requirements and quality standards.
• Supporting the delivery of sustainable technical solutions in collaboration with various teams.
• Defining and coordinating testing and validation activities for software changes.
• Monitoring technological developments and contributing to their adoption within the organization.
• Developing and maintaining technical documentation and operational procedures. 1
• Carrying out any other tasks in line with the main purpose of the job.

Required Qualifications:
Candidates must fulfill one of the following qualifications:

• Completion of third-level studies in a relevant domain (e.g., Computer Science, Engineering) at EQF level 7, followed by a minimum of 3 years of relevant professional experience.
• Completion of third-level studies in a relevant domain at EQF level 6, followed by a minimum of 4 years of relevant professional experience. Candidates should also have experience in defining user requirements, designing testing scenarios, and web application development in a .NET environment. Knowledge of system architecture, ITIL environments, Azure Cloud, and project management skills are also required. Candidates must demonstrate analytical thinking, problem-solving abilities, and effective communication skills.

Educational Background:
The educational background required for this position includes completion of third-level studies in a relevant domain such as Computer Science or Engineering. The studies must meet the European Qualifications Framework (EQF) level 6 or 7, depending on the professional experience level of the candidate. This educational foundation is essential for performing the responsibilities associated with the role effectively.

Experience:
The level of experience needed for this position includes a minimum of 3 years of relevant professional experience for candidates with EQF level 7 qualifications, or a minimum of 4 years for those with EQF level 6 qualifications. Candidates should have experience in web application development and maintenance, particularly in a .NET environment, as well as experience in defining user requirements and designing testing scenarios. Familiarity with IT systems support in an ITIL environment is also important.

Languages:
Proficiency in English at level C1 is mandatory for this position, as it is the primary working language of the Agency. Candidates are also required to become a basic user of French at level A1 before the end of the probation period. Knowledge of additional languages may be considered an asset but is not mandatory for this role.

Additional Notes:
The position is a full-time role with a duration of 5 years, with the possibility of renewal or conversion under certain conditions. The selected candidate must successfully complete a probationary period of nine months before being established in the post. The appointment will be made in accordance with the provisions of the Staff regulations governing officials of the EUROCONTROL Agency. The selected candidate will be required to provide documentary evidence confirming they meet the minimum education requirements. The position operates under a hybrid working model, allowing for a combination of onsite presence and remote work opportunities, although full-time remote work is not permitted. Applications will be accepted only from nationals of EUROCONTROL Member States.