Gestionnaire des cas

Job Posting Organization:
Plan International is an independent development and humanitarian organization dedicated to advancing children's rights and equality for girls. Established over 80 years ago, Plan International operates in more than 70 countries, focusing on the empowerment of children and young people, particularly girls, who are often the most affected by poverty, violence, exclusion, and discrimination. The organization works collaboratively with children, young people, supporters, and partners to create a just world, addressing the root causes of challenges faced by vulnerable children. Plan International supports children's rights from birth to adulthood and helps them prepare for and respond to crises and adversity, leveraging its extensive reach, experience, and knowledge to drive changes in practice and policy at local, national, and global levels.

Job Overview:
The position of Gestionnaire des cas involves ensuring the specific care of children who are victims of various protection cases and survivors of gender-based violence (GBV) through effective case management. The role is crucial in identifying vulnerable and at-risk children and implementing case management interventions according to established criteria and inter-agency approaches. The case manager will work closely with service providers to ensure a holistic and quality approach to child protection cases, developing referral mechanisms within the intervention area. This position reports directly to the Child Protection in Emergencies Officer and is essential for the effective delivery of child protection services in emergency settings.

Duties and Responsibilities:
The duties and responsibilities of the Gestionnaire des cas include:

• Implementing the program by identifying vulnerable and at-risk children and collaborating with various stakeholders to ensure case referrals.
• Continuously mapping services and updating the directory of existing services in the intervention area.
• Assessing the situation of children and/or families to determine eligibility for case management.
• Working with children and/or families to help them understand their issues, set goals, and develop realistic plans; taking actions to ensure children's protection from harm.
• Implementing intervention plans for children and families, including referrals to service providers when needs cannot be met by Plan International.
• Monitoring and reviewing individual cases through regular case conferences, home visits, or other follow-up visits to ensure timely and high-quality assistance.
• Closing cases for individuals who have resolved immediate protection issues and, where possible, found sustainable solutions to underlying problems.
• Ensuring high-quality documentation of case management, adhering to confidentiality protocols and information sharing guidelines.
• Establishing and maintaining strong partnerships with key community stakeholders, including children, caregivers, community leaders, and service providers. 1
• Attending child protection committee meetings and assisting committee members and community volunteers in identifying and referring child protection cases to available services. 1
• Promoting adherence to the code of conduct, child protection policy, and organizational values both internally and externally. 1
• Ensuring the community is well-informed about case management services, including eligibility and functions. 1
• Facilitating awareness sessions with community members on identifying and referring children with protection issues and other child protection-related topics. 1
• Providing information to community members on how to better protect their children.

Required Qualifications:
The required qualifications for the Gestionnaire des cas position include:

• A minimum of a Bachelor's degree (BAC+3) in Social Sciences, Economics, or Business.
• Experience as a social worker in case management and working with children and families in difficult situations.
• Proficiency in MS Office applications.
• Willingness and ability to radically change work practices and schedules in emergencies.
• Ability to analyze information, assess options, and follow strategic directions.
• In-depth understanding of national development issues, legislation, and policies, particularly concerning children.
• Previous experience working within a multicultural team and adaptability to varied team dynamics.
• Excellent interpersonal, communication, and presentation skills.
• Fluency in written and spoken French and Creole; proficiency in English is an advantage. 1
• Commitment to Plan International's code of conduct, child protection policy, and organizational values. 1
• Good knowledge of international standards in humanitarian interventions; knowledge of the Haitian context and experience with international NGOs is a plus.

Educational Background:
The educational background required for this position includes a minimum of a Bachelor's degree (BAC+3) in relevant fields such as Social Sciences, Economics, or Business. This educational foundation is essential for understanding the complexities of social issues and effectively managing cases involving vulnerable children and families.

Experience:
The level of experience needed for the Gestionnaire des cas position includes prior experience as a social worker, specifically in case management and working with children and families facing difficult circumstances. Candidates should demonstrate a strong background in child protection and the ability to adapt to emergency situations, showcasing their capacity to work effectively under pressure and in challenging environments.

Languages:
Mandatory languages for this position include fluency in French and Creole, both written and spoken. Proficiency in English is considered an advantage, enhancing communication with international stakeholders and partners.

Additional Notes:
The position is set to commence in June 202

• The organization encourages applications from women and emphasizes the importance of diversity in its workforce. References will be taken, and background checks, including anti-terrorism assessments, will be conducted in accordance with Plan International's Child Protection Policy. The role may involve frequent travel to project areas and potentially to other offices, reflecting the dynamic nature of emergency response work.