Senior Communications Officer, Audience Research and Digital Analytics

Job Posting Organization:
The organization is the largest nonprofit dedicated to fighting poverty, disease, and inequity globally. Founded on the principle that all individuals, regardless of their identity or circumstances, deserve the opportunity to lead healthy and productive lives, the foundation emphasizes diversity among its employees to reflect the populations it serves. It offers a comprehensive benefits package that includes medical, dental, and vision coverage without premiums, generous paid time off, paid family leave, retirement contributions, regional holidays, and opportunities for community engagement. The foundation is committed to fostering a workplace environment that supports both personal and professional growth.

Job Overview:
As the Senior Communications Officer for Audience Research and Digital Analytics, you will play a pivotal role in leading the measurement, evaluation, and audience research efforts that inform and enhance the foundation's communications strategies across Africa, particularly in Kenya, South Africa, and Nigeria. Your responsibilities will include translating data from various sources such as social listening, media monitoring, and public opinion research into actionable insights that will shape the foundation's communications activities and engagement strategies. You will be tasked with managing external research and analytics partners while fostering a culture of evidence-based communications within the organization. This position requires a strategic mindset to build a pan-African research and analytics portfolio that aligns with the foundation's priorities and objectives.

Duties and Responsibilities:
Your duties will encompass a wide range of responsibilities, including collaborating with colleagues and partners to develop a comprehensive research and analytics portfolio that supports communications activities. You will be responsible for translating research findings into communication assets and strategic recommendations, coordinating with vendors for data production and analysis, and utilizing social listening and media monitoring tools to derive insights from real-time data. Additionally, you will conduct sentiment analysis across multiple African markets, develop dashboards and reporting tools with key performance indicators, and implement systems to measure the impact of digital communications efforts. You will oversee public opinion research projects, manage audience research initiatives, and evaluate the effectiveness of communications strategies across diverse cultural and linguistic environments. Your role will also involve supporting an inclusive and collaborative culture by embodying the foundation's values and addressing issues in a timely manner.

Required Qualifications:
To qualify for this position, candidates must possess a Bachelor's degree in a relevant discipline, with an advanced degree preferred. Significant experience of 8-10 years in communications research, measurement, evaluation, or audience insights is required, particularly focused on African audiences and media. Candidates should demonstrate expertise in evaluating digital communications campaigns and media performance, possess a deep understanding of pan-African media dynamics, and have strong proficiency in various analytics tools. Experience in building multi-channel measurement frameworks, familiarity with digital analytics tools, and a strong ability to synthesize complex information are essential. Agency and consultancy experience is considered an advantage, along with advanced skills in Microsoft Excel and data visualization.

Educational Background:
Candidates should have a Bachelor's degree in a relevant field, with an advanced degree being preferred. The educational background should align with the responsibilities of the role, emphasizing communications, research methodologies, or related disciplines that provide a strong foundation for the analytical and strategic aspects of the position.

Experience:
The position requires significant experience, specifically 8-10 years in communications research, measurement, evaluation, or audience insights. This experience should be focused on African audiences and media, demonstrating a strong understanding of the regional dynamics and the ability to evaluate digital communications campaigns effectively. Candidates should have a proven track record of working in fast-paced environments and managing complex projects that require cultural awareness and collaboration.

Languages:
While the job description does not specify mandatory languages, proficiency in English is essential given the regional focus. Knowledge of additional languages spoken in the African markets, such as Swahili, French, or Portuguese, would be advantageous and enhance communication with diverse audiences.

Additional Notes:
The position is based in Nairobi, Kenya, and requires the candidate to be legally eligible to work in the country without visa sponsorship. The role may involve travel up to 15% domestically and internationally. The application deadline is set for 23 March 202

• The foundation emphasizes an inclusive hiring process and is committed to providing accommodations for candidates with disabilities or medical conditions during the application and interview stages.