Community Engagement and Accountability Officer

Job Posting Organization:
The Norwegian Refugee Council (NRC) is a humanitarian organization established in 1946, dedicated to helping people forced to flee. With a mission to protect the rights of displaced individuals and provide assistance in various forms, NRC operates in multiple countries worldwide, focusing on areas affected by conflict and disaster. The organization employs thousands of staff members and collaborates with local and international partners to deliver effective humanitarian aid.

Job Overview:
The Community Engagement and Accountability Officer plays a crucial role in supporting the implementation, monitoring, and reporting of Community Engagement and Accountability (CEA) activities in Benghazi, Shahat, and surrounding areas. This position is designed to facilitate community mobilization, manage feedback and complaints mechanisms, and ensure that NRC programs are transparent, inclusive, and responsive to community needs. The officer will engage directly with communities and coordinate with program teams to ensure that the activities align with the needs and expectations of the local population. The role requires a proactive approach to community engagement, ensuring that the voices of the most vulnerable and marginalized groups are heard and considered in program planning and execution.

Duties and Responsibilities:
The officer will be responsible for a variety of duties, including but not limited to:

• Community Engagement: Facilitate community mobilization and awareness sessions, ensuring that communities are informed about NRC programs and eligibility criteria.
• Feedback and Accountability: Establish and manage complaints and feedback mechanisms, ensuring timely documentation and follow-up on all feedback received.
• Monitoring & Reporting: Collect and analyze data on community feedback and participation, providing regular reports and recommendations to program teams.
• Capacity Building & Awareness: Train NRC staff, partners, and community members on CEA principles, promoting safe and respectful engagement practices.
• Protection and Inclusion: Ensure that all activities uphold the safety, dignity, and inclusion of beneficiaries, particularly vulnerable groups such as women, children, and internally displaced persons (IDPs).
• Coordination & Collaboration: Work closely with NRC program teams and support functions to integrate community feedback into design" style="border-bottom: 1px dotted #007bff !important;">program design and decision-making.
• Monitoring & Reporting: Collect and share weekly field data, ensuring accurate reporting on progress and challenges.
• Coordination & Collaboration: Maintain close coordination with the Shelter team and other relevant stakeholders to improve project design and implementation.

Required Qualifications:
Candidates must possess a minimum of 1 year of experience working in a humanitarian or recovery context, with specific experience in community engagement, accountability, or protection. Experience managing feedback and complaints mechanisms is essential, as is experience working with vulnerable populations such as IDPs, returnees, women, and children. Candidates should have a Bachelor’s degree or higher in Social Sciences, International Relations, or Community Development. Additionally, experience working in complex and volatile contexts and documented results related to the position’s responsibilities are required. Proficiency in computer skills, particularly MS Office, is necessary, along with fluency in Arabic and a good level of English, both written and verbal.

Educational Background:
The position requires a Bachelor’s degree or higher in relevant fields such as Social Sciences, International Relations, or Community Development. This educational background is essential to ensure that the candidate has the necessary theoretical knowledge and understanding of the social dynamics and challenges faced in humanitarian contexts.

Experience:
The ideal candidate should have at least 1 year of relevant experience in a humanitarian or recovery context, specifically in community engagement and accountability roles. Experience in managing feedback and complaints mechanisms and working with vulnerable populations is crucial. Candidates should also have experience in complex and volatile environments, demonstrating their ability to adapt and respond effectively to challenging situations.

Languages:
Fluency in Arabic, both written and verbal, is mandatory for this position. A good level of English, both written and verbal, is also required to facilitate communication with international teams and stakeholders. Proficiency in additional languages may be considered an asset but is not mandatory.

Additional Notes:
The position is based in Libya, specifically in Benghazi and Shahat, and may involve travel to surrounding areas. Female candidates are highly encouraged to apply, reflecting NRC's commitment to gender equality and the empowerment of women in humanitarian roles. The specific contract duration and seniority level have not been detailed in the job posting, and candidates are encouraged to inquire further during the application process.