Retail Assistant Store Manager

Job Posting Organization:
Save the Children Australia is a prominent non-profit organization dedicated to improving the lives of children in Australia and around the world. Established with the mission to ensure that every child has the opportunity to grow up healthy, educated, and safe, Save the Children operates in multiple countries, focusing on various programs that address child welfare, education, and emergency response. The organization employs a diverse workforce and is committed to fostering an inclusive environment that values the unique contributions of each employee. Save the Children Australia has a strong presence in the Pacific region and collaborates with local communities to create sustainable change.

Job Overview:
The Retail Assistant Store Manager position is a permanent part-time role within the Retail team at Save the Children Australia, specifically at the new Prospect op shop. This role is pivotal in supporting the daily operations of the store and ensuring that the organization’s mission to help children is realized through effective retail practices. The successful candidate will be responsible for leading the team during the Store Manager's absence, ensuring that store budgets are met, and maintaining high levels of customer service. Additionally, the role involves developing and supporting marketing campaigns and ensuring that merchandise is accessible to customers. The Retail Assistant Store Manager will also handle customer complaints and feedback, making it essential to have strong interpersonal skills and a customer-focused mindset.

Duties and Responsibilities:
The duties and responsibilities of the Retail Assistant Store Manager include:

• Leading the retail team on the Store Manager's days off, ensuring smooth operations.
• Meeting store budgets by achieving sales targets and managing expenses effectively.
• Providing exceptional customer service in line with Save the Children’s standards.
• Developing and implementing local and national marketing campaigns to promote the store and its offerings.
• Ensuring that Save the Children merchandise and information are readily available and well-presented to customers.
• Managing customer complaints and feedback to enhance the shopping experience.
• Assisting in training and mentoring volunteers and staff to foster a positive work environment.
• Performing routine manual labor tasks, including moving stock and setting up displays.
• Collaborating with the Store Manager to identify areas for improvement and implement changes as necessary.

Required Qualifications:
Candidates for the Retail Assistant Store Manager position should possess the following qualifications:

• Proven experience in a retail customer service environment, demonstrating a strong understanding of retail operations.
• Experience in managing a team within a retail setting, showcasing leadership and team-building skills.
• Outstanding organizational skills with the ability to manage time effectively and prioritize tasks.
• Excellent presentation skills and a commitment to providing high levels of customer service.
• Physical capability to perform manual labor tasks, including lifting and moving stock.

Educational Background:
While specific educational qualifications are not explicitly stated, a background in retail management, business administration, or a related field is preferred. Relevant certifications in retail management or customer service may also be advantageous.

Experience:
The ideal candidate should have a minimum of 2-3 years of experience in retail management or a similar role. Experience in a non-profit or charity retail environment is a plus, as it aligns with the organization's mission and values.

Languages:
Fluency in English is mandatory for this position, as effective communication with customers and team members is essential. Additional language skills may be considered an asset, particularly if they align with the diverse communities served by Save the Children.

Additional Notes:
This position is part-time and permanent, offering flexibility in working hours. Save the Children Australia is committed to diversity and inclusion, actively seeking candidates from various backgrounds. The organization provides a range of employee benefits, including opportunities for professional development, wellness programs, and support for workplace diversity. All employees are required to undergo background checks, including a National Police Check and a Working with Children Check, to ensure a safe environment for children.