Retail Store Manager

Job Posting Organization:
Save the Children Australia is a prominent non-profit organization dedicated to improving the lives of children and families in need. Established with a mission to ensure that every child has the opportunity to grow up healthy, educated, and safe, Save the Children operates in numerous countries around the world. The organization employs a diverse workforce and engages a large number of volunteers to support its various initiatives. With a focus on community engagement and empowerment, Save the Children aims to create sustainable change through its programs and services.

Job Overview:
As the Retail Store Manager for the new Prospect Op Shop, you will play a crucial role in leading a team of volunteers and driving the retail vision of Save the Children. This position is not just about managing a store; it is about making a significant impact on the lives of children through the funds raised from retail operations. You will be responsible for creating an exceptional shopping experience while ensuring that the store meets its financial targets. Your leadership will inspire volunteers to provide outstanding customer service, and you will be at the forefront of marketing initiatives that promote the store and its mission. This role requires a blend of retail management skills, customer service excellence, and a passion for making a difference in the community.

Duties and Responsibilities:
The Retail Store Manager will have a wide range of responsibilities, including but not limited to: leading and supporting a team of volunteers to deliver exceptional customer service; mentoring and coaching volunteers to enhance their skills; managing the volunteer roster to ensure adequate coverage for all shifts; developing and executing marketing campaigns and promotional activities to drive sales; collaborating with the retail team to maximize profits; overseeing store operations, including inventory management and visual merchandising; ensuring compliance with health and safety regulations; and fostering a positive and inclusive work environment that encourages teamwork and collaboration.

Required Qualifications:
Candidates for the Retail Store Manager position should possess strong leadership skills and a background in retail management. Exceptional customer service skills are essential, along with the ability to motivate and inspire a team. Candidates should also demonstrate problem-solving abilities and a creative approach to overcoming challenges. A passion for retail and a commitment to the mission of Save the Children are crucial. Additionally, candidates should be highly organized and adaptable, with the ability to manage multiple tasks effectively.

Educational Background:
A high school diploma or equivalent is required for this position. Further education in business management, retail management, or a related field is preferred but not mandatory. Relevant certifications in retail management or customer service may also be advantageous.

Experience:
The ideal candidate will have prior experience in retail management, with a proven track record of leading teams and achieving sales targets. Experience in volunteer management or community engagement is a plus, as this role involves working closely with volunteers. Candidates should have a minimum of 2-3 years of experience in a retail environment, with a focus on customer service and team leadership.

Languages:
Fluency in English is mandatory for this position, as effective communication with volunteers and customers is essential. Additional language skills may be considered an asset, particularly in a diverse community setting.

Additional Notes:
This position is a full-time role based in Prospect, South Australia. The successful candidate will be expected to work Saturdays and may have flexible working hours. Save the Children Australia offers a competitive salary along with superannuation and full salary packaging benefits. The organization is committed to diversity and inclusion, ensuring that all employees feel valued and supported. The role also includes opportunities for professional development and career advancement, as well as a supportive work environment that prioritizes employee well-being.