Cultural Mediator

Job Posting Organization:
The International Organization for Migration (IOM) is a leading intergovernmental organization that provides services and advice concerning migration to governments and migrants alike. Established in 1951, IOM has grown to include 173 member states and operates in over 100 countries worldwide. The organization's mission is to promote humane and orderly migration for the benefit of all, ensuring that the rights of migrants are respected and protected. IOM works to provide solutions to migration challenges, including humanitarian assistance, development programs, and policy advocacy.

Job Overview:
The Cultural Mediator position is crucial for facilitating effective communication between IOM staff and beneficiaries, particularly Arabic and Farsi speakers. The role involves providing interpretation and intercultural mediation to ensure that beneficiaries can access services and understand the processes they are involved in. The Cultural Mediator will work closely with the project management team and local authorities to identify the needs of beneficiaries and help them navigate their new environment. This position requires a deep understanding of cultural nuances and the ability to bridge communication gaps, ensuring that beneficiaries feel supported and understood during their adjustment period.

Duties and Responsibilities:

• Provide interpretation and intercultural mediation for effective communication between IOM staff, reception and voluntary return officials, and beneficiaries during individual and group sessions.
• Maintain professional confidentiality at all times.
• Collaborate with reception and voluntary return authorities to assess and understand the interpretation needs of beneficiaries.
• Offer insights to staff regarding the perceptions and experiences of beneficiaries to enhance service delivery.
• Identify barriers that prevent beneficiaries from accessing available services and escalate sensitive issues through appropriate referral pathways.
• Ensure that reception facilities are safe and protection-sensitive environments.
• Assist in translating informational materials and documents for use in activities with beneficiaries.
• Facilitate communication in a language understood by beneficiaries, ensuring objectivity and impartiality.
• Perform administrative tasks to support project implementation. 1
• Undertake additional related duties as assigned by the supervisor.

Required Qualifications:
Candidates must possess a high school degree or certificate, along with a minimum of two years of relevant work experience. A university degree from an accredited institution is considered an advantage. Candidates should demonstrate strong work ethics, a commitment to humanitarian principles, and the ability to work effectively in multicultural teams. Skills in problem-solving, self-motivation, and knowledge of the local context in Slovenia are essential. A valid driver's license with at least five years of driving experience is also advantageous.

Educational Background:
The minimum educational requirement for this position is a high school diploma or equivalent, with at least two years of relevant work experience. A university degree from an accredited academic institution is preferred, particularly if it is related to social sciences, international relations, or a similar field. Accredited institutions are those recognized in the UNESCO World Higher Education Database.

Experience:
Candidates should have previous work experience in a similar role, ideally within a multi-cultural environment. Experience assisting migrants and vulnerable groups is highly preferred, as is an understanding of the asylum and migration context in Slovenia. This experience will enable the Cultural Mediator to effectively support beneficiaries and navigate the complexities of their situations.

Languages:
Fluency in Arabic or Farsi is required, along with proficiency in English or Slovenian. Candidates who possess knowledge of multiple required languages will be prioritized during the selection process. The IOM's official languages include English, French, and Spanish, and proficiency in these languages may also be beneficial.

Additional Notes:
This position is subject to local recruitment, meaning only candidates with a valid residence and work permit for Slovenia will be considered. The appointment will be contingent upon medical fitness certification and verification of residency and visa requirements. IOM adheres to a zero-tolerance policy regarding conduct that contradicts its objectives, including discrimination and harassment. The organization does not charge any fees during the recruitment process and only accepts applications submitted through its online recruitment system.