Support Services Officer

Job Posting Organization:
The Norwegian Refugee Council (NRC) is a global humanitarian organization that assists people forced to flee their homes due to conflict and disaster. Established in 1946, NRC has grown to operate in over 30 countries, providing aid and support to millions of individuals affected by crises. The organization is committed to defending the rights of refugees and internally displaced persons, ensuring they receive the necessary assistance and protection. NRC employs thousands of staff worldwide, fostering a culture of professional growth and innovation while maintaining a strong focus on diversity, equity, and inclusion.

Job Overview:
The Support Services Officer will play a crucial role in providing technical support to the ICLA (Information, Counseling, and Legal Assistance) program. This position involves assisting the municipal Personería in prioritized municipalities to fulfill their functions of promoting, guiding, and assisting individuals served by NRC, including victims of internal armed conflict, migrants, refugees, and stateless persons in need of international protection. The officer will be responsible for implementing project activities according to the action plan, developing knowledge of ICLA competencies, and ensuring compliance with NRC policies and procedures. The role requires initiative in problem-solving and effective communication with various stakeholders, including local authorities and civil society organizations.

Duties and Responsibilities:
The Support Services Officer will have a wide range of responsibilities, including:

• Supporting the implementation of the ICLA project portfolio in accordance with the action plan.
• Developing and maintaining knowledge of ICLA competencies in the area of work to enhance effectiveness.
• Organizing and executing tasks based on priorities and standards relevant to the role.
• Preparing and developing reports required by ICLA management.
• Ensuring proper filing of documents and promoting ideas to strengthen support functions.
• Assisting the municipal Personería in actions related to the promotion and guidance of individuals affected by armed conflict and migration.
• Supporting the implementation of legal tools to ensure the rights of individuals served by NRC.
• Identifying and documenting administrative barriers to accessing rights.
• Proposing tools to build capacity within municipal offices. 1
• Conducting workshops and orientation sessions for local authorities and civil society. 1
• Following up on assigned cases and coordinating actions with other entities involved in rights restoration and protection. 1
• Reporting qualitative and quantitative information on project activities and context dynamics. 1
• Supporting the characterization process of the target population in identified areas. 1
• Accompanying inter-institutional missions when required. 1
• Performing other tasks assigned by supervision to fulfill the objectives of the position.

Required Qualifications:
Candidates must possess the following qualifications:

• A minimum of one year of work experience in humanitarian contexts.
• Relevant professional qualifications in the field of law or related areas.
• Proven experience in complex and changing environments.
• Familiarity with international protection issues, refugee status, and migration regulations.
• Knowledge of human rights and international humanitarian law.
• Proficiency in Microsoft Office and database management.
• Experience in providing legal information, guidance, and assistance to vulnerable populations.
• Strong analytical skills and the ability to produce reports.
• Availability to travel as needed.

Educational Background:
The ideal candidate should be a university student in their final semesters or a recent graduate in Law. A strong academic background in legal studies, particularly in areas related to human rights, migration law, and humanitarian assistance, is essential. Additional training or certifications in relevant fields will be considered an asset.

Experience:
Candidates should have at least six months of experience working on issues related to the defense of the rights of vulnerable populations, including victims of armed conflict and migrants, in humanitarian or social contexts. Experience in social projects and fieldwork with vulnerable populations is highly valued, as is familiarity with the local context and challenges faced by these communities.

Languages:
Proficiency in Spanish is mandatory, and knowledge of English is desirable. Candidates with additional language skills relevant to the local context will be given preference, as effective communication with diverse populations is crucial for this role.

Additional Notes:
This position is offered under a labor contract for a specific project, with a monthly salary ranging from $1,900,000 to $2,100,000, depending on the specific grade of the vacancy. The contract duration is determined by the project timeline, and the position may require occasional travel. NRC emphasizes equal opportunities and values diversity in its workforce, ensuring that all recruitment processes are conducted directly by the organization without third-party involvement. Interested candidates must apply through the NRC website by the specified deadline, and only applications meeting all requirements will be considered.