Norwegian Refugee Council (NRC)

Head of Programme Support Unit

Norwegian Refugee Council (NRC)

Job Description


NRC is looking for a Head of Programme Support Unit to join the Syria mission. The holder of the position will be responsible for overseeing the cross-cutting thematic team leads (SIP, partnerships), as well as the programme quality support functions of Monitoring and Evaluation (M&E) and Grants Management

If you are an influential people leader with a passion for programme quality, partnerships, safe programming, and accountability. This is the role for you. 

 What You Will Do

Manage performance and staff development of the Programme Support Unit.  Initiate the development and embedding of technical guidance documents/SOPs and tools relevant to the Programme Support Unit. Oversight of key Project Cycle Management (PCM) processes, training and support. Ensure all staff training on PCM, safe programming and accountability principles. Strengthening accountability to beneficiaries and Community Engagement approaches through improving M&E processes and efficient functioning of the community helpline and complaints and feedback mechanism.  Facilitate safe programming initiatives for integrated contextual programme Analysis and response analysis, as input to programme Design. Oversee the integration of safe and inclusive programming minimum standards into routines, and development and roll-out of CO action plan and self-assessment tool.  Oversight of initiatives and responsibilities as delegated by the Head of Programme.

What You Will Bring

University degree in Project Management, Development Studies, Social science, or the equivalent Knowledge of the context in Syria Knowledge of donor landscape, priorities and conditions Experience of working in integrated programmes Experience from working in complex and volatile contexts Minimum 5 years’ experience in a senior humanitarian position, with line management and project management responsibilities Experience in grants management, M&E systems and approaches, and SIP & accountability mechanisms and frameworks Experience of working on, coordinating or leading partnership implementation Fluency in English, both written and verbal

What Makes This Position Attractive?

Entering the twelfth year of the conflict in 2022, more than half of the Syrian population remains displaced from their homes with 5.7 million refugees living abroad and another 6.9 million internally displaced persons inside Syria. Conflict and protracted mass population displacement, combined with severe economic downturn (fuelled by the impact of the Covid-19 crisis as well as the start of the Ukraine war in February 2022), depreciation of the Syrian pound, inflation with soaring food and fuel prices, loss of livelihoods, water crisis and drought and reduced food production have led to widespread poverty, Food Insecurity and increased deterioration of the humanitarian situation across Syria. Millions of children are still out of school and access to civil documentation has been severely curtailed, leaving an entire generation undocumented or under-documented and unable to effectively enjoy their right to legal identity and other basic rights. In 2022, 14.6 million people need Humanitarian Assistance inside the country, representing an increase of 1.2 million from 2021. Female candidates are strongly encouraged to join our work culture which empowers every employee to share ideas and take responsibility.

 What We Offer

Damascus, Syria duty station. 12-months contract duration 20% travel, approximately to areas of Operation Senior Grade 10 in NRC’s Salary Scale. NRC offers a competitive compensation and benefits package. NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality, and physical ability. We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Key Information - Please Take Note When Applying

We highly encourage you to learn more about the role: please review the full Job Description here. Learn more about NRC’s operation in Syria here. To apply as an internal candidate, click on the suitcase icon “I am an employee” on the top right of the page to be redirected to NRC’s internal career site. Apply by completing all the system-required fields of your employment history, experience, responsibilities, and education in your application. Ensure to attach your latest CV. Submit your application and CV in English. When creating your profile, include your full name as per your passport. Unsolicited applications not related to this specific job advertisement will not be considered. Only shortlisted candidates will be contacted. We receive many applicants for each vacant position. Unfortunately, we do not have the resources to give detailed feedback to applicants who have not been shortlisted. For any queries, please email us at with “Head of Programme Support Unit-Syria” as the subject line. The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country. Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

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