Senior Technology Learning Officer (Associate Senior Technology Learning Officer)

Job Posting Organization:
The World Bank Group is a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity, and promoting sustainable development. Established in 1944, the organization has grown to include 189 member countries and operates in more than 130 offices worldwide. The World Bank Group is one of the largest sources of funding and knowledge for developing countries, working with public and private sector partners to invest in groundbreaking projects and utilize data, research, and technology to address urgent global challenges. The organization is committed to building a better future for all by providing financial and technical assistance to developing countries, ensuring that they can achieve sustainable economic growth and improve living standards for their populations.

Job Overview:
The Senior Technology Learning Officer is a senior expert role responsible for shaping and scaling technology capability development across the Information Technology (IT) sector and the broader organization. This position involves designing and driving technology learning strategies, capability roadmaps, and learning ecosystems that enable teams to build critical skills in areas such as cloud computing, data analytics, artificial intelligence (AI), cybersecurity, and platform engineering. The role emphasizes enabling learning at scale, embedding capability development within product teams, leveraging internal expertise, and integrating external learning solutions. The officer will operate through influence, standards, and collaborative partnerships to connect technology strategy, workforce capability, and delivery outcomes, ensuring that the workforce is equipped to execute digital transformation effectively. This position is integral to the World Bank Group's mission of ending extreme poverty and boosting shared prosperity by delivering transformative information and technologies to its staff across over 150 locations.

Duties and Responsibilities:
The key responsibilities of the Senior Technology Learning Officer include:

• Developing and maintaining technology learning strategies aligned with IT priorities, investments, and workforce planning.
• Creating integrated learning roadmaps that translate technology investments into clear skill-building pathways.
• Identifying future skill needs through technology trend analysis and capability gap assessments.
• Designing learning pathways for key technology domains, enabling growth from basic digital fluency to advanced technical expertise.
• Advising product, technology, and enablement teams, as well as leaders and staff, on learning paths that support current roles and future career advancement.
• Promoting hands-on, practical, and outcome-focused learning methods, partnering with product and technology teams to ensure learning meets real business needs.
• Building scalable learning ecosystems across teams, communities, and external providers, converting team expertise into reusable learning assets such as labs, playbooks, and onboarding guides.
• Serving as a trusted advisor to IT and business leaders on workforce capability and technology adoption, guiding learning investment decisions using data and strategic insights.
• Setting and maintaining learning design standards, frameworks, and quality criteria for technology learning, ensuring consistent and scalable learning initiatives. 1
• Building and managing partnerships with technology vendors, learning providers, peer organizations, and academic institutions to support capability development. 1
• Ensuring learning initiatives are focused on capability and outcomes, integrating formal, experiential, and peer learning approaches. 1
• Mentoring junior team members and coaching on agile behaviors and best practices, contributing to a global technology organization with a growing presence in Sofia, Bulgaria.

Required Qualifications:
The required qualifications for the Senior Technology Learning Officer position include:

• A Master’s degree in Digital Transformation, Organizational Development, Learning & Development, or a related field with a minimum of 8 years of relevant experience, or a Bachelor’s degree with a minimum of 10 years of relevant experience, or an equivalent combination of education and experience.
• Proven experience leading technology learning, capability development, or workforce upskilling in a modern technology and IT environment.
• Strong understanding of enterprise technology domains such as cloud computing, data analytics, AI, cybersecurity, DevOps, and digital workplace technologies.
• Advanced capability and experience in designing learning strategies and role-based capability frameworks at scale.
• Ability to operate through influence in complex, matrixed, global organizations, with a track record of enabling learning within product or engineering teams.
• Strong stakeholder management, collaboration, and advisory skills with technology teams, learning & development partners, and senior leaders.
• Experience working with learning ecosystems, vendors, and digital learning platforms, with a data-driven mindset to link learning to business and delivery outcomes.

Educational Background:
The educational background required for the Senior Technology Learning Officer position includes a Master’s degree in Digital Transformation, Organizational Development, Learning & Development, or a related field. Alternatively, candidates may possess a Bachelor’s degree with significant relevant experience. The emphasis is on advanced education that equips candidates with the necessary skills and knowledge to lead technology learning and capability development effectively.

Experience:
Candidates for the Senior Technology Learning Officer position should have a minimum of 8 years of relevant experience if they hold a Master’s degree, or at least 10 years of relevant experience if they possess a Bachelor’s degree. This experience should include proven leadership in technology learning, capability development, or workforce upskilling within a modern technology and IT environment, demonstrating a strong understanding of enterprise technology domains and the ability to influence and operate effectively in complex organizational structures.

Languages:
The mandatory language requirement for this position is English. Proficiency in additional languages may be considered beneficial but is not specified as a requirement.

Additional Notes:
This position is a local recruitment opportunity with a term duration of 3 years. The World Bank Group offers comprehensive benefits, including a retirement plan, medical, life and disability insurance, and paid leave, including parental leave. The organization is committed to being an equal opportunity and inclusive employer, ensuring that all individuals are treated fairly and without discrimination based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability. The closing date for applications is July 3, 2026, at 11:59 PM UTC.