E T Consultant (Infrastructure Engineering Analyst - NOC Technician)

Job Posting Organization:
The World Bank Group is a global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity, and promoting sustainable development. Established with 189 member countries and over 130 offices worldwide, the organization focuses on providing funding and knowledge to developing countries. The World Bank Group aims to solve the most pressing development challenges through collaboration with public and private sector partners, leveraging data, research, and technology to create impactful solutions. For more information, visit www.worldbank.org.

Job Overview:
The position of E T Consultant (Infrastructure Engineering Analyst - NOC Technician) is integral to the World Bank Group's mission of ending extreme poverty and boosting shared prosperity. The role is situated within the Information and Technology Solutions (ITS) Vice Presidential Unit, which is responsible for delivering transformative information and technologies to staff across more than 150 locations. The consultant will work within the Network Operations Center (NOC), which provides 24/7 monitoring and support to ensure the reliability and performance of the World Bank Group's Global Communications Network. The consultant will be expected to perform troubleshooting, maintenance, and repair of network infrastructure, ensuring maximum uptime and efficiency. This role requires a proactive approach to incident management and collaboration with various stakeholders to resolve network issues swiftly and effectively.

Duties and Responsibilities:
The duties and responsibilities of the E T Consultant include performing first and second level repair, maintenance, and troubleshooting of the Bank's LAN and global communications networks. This encompasses working with network infrastructure such as switches and routers, as well as communication links like VSAT and MPLS. The consultant will collaborate with internal and external technical support to ensure rapid resolution of network incidents, support the implementation of Global Communication projects, and serve as a point of contact for engineers and IT staff during incidents. Additional responsibilities include configuring switch ports, operating test equipment, running emergency cabling in Data Centers, escalating incidents as necessary, and writing and updating technical troubleshooting procedures based on operational experience. The consultant must be able to work under pressure in a busy environment and build effective working relationships with clients and colleagues.

Required Qualifications:
Candidates must possess a Bachelor’s or Master’s degree with at least 2 years of relevant experience, or an equivalent combination of education and experience in the IT field. Experience in telecommunications, computer networking, or wired/wireless technologies is essential. Advanced knowledge of Cisco operating systems and relevant technical certifications are preferred. A good understanding of networking protocols and services, including TCP/IP, IPSec, VLANs, OSPF, BGP, and IP Anycast, is required. Proficiency in network monitoring tools such as PRTG, SolarWinds, and Cisco Prime/Cisco DNA Center is also necessary, along with the ability to diagnose and resolve technical problems independently and collaboratively.

Educational Background:
The educational background required for this position includes a Bachelor’s or Master’s degree in a relevant field such as Information Technology, Computer Science, or a related discipline. Candidates with equivalent experience in the IT sector may also be considered, particularly if they have a strong foundation in telecommunications and networking.

Experience:
The position requires a minimum of 2 years of experience in telecommunications, computer networking, or related fields. Candidates with a Bachelor’s degree may qualify with at least 1 year of relevant work experience. Experience with network monitoring tools and IT service management platforms is also beneficial.

Languages:
The mandatory language for this position is English. Proficiency in additional languages may be considered an asset but is not explicitly required.

Additional Notes:
This position is a local recruitment opportunity with a term duration of 1 year. The role may require flexible availability, including weekends and public holidays, to meet operational demands. The World Bank Group is committed to being an equal opportunity and inclusive employer, ensuring that all candidates are considered without discrimination based on gender, religion, race, ethnicity, sexual orientation, or disability. The organization values a diverse workforce and encourages applications from all qualified individuals.