Transportation and Delivery Services Professional

Job Posting Organization:
Catholic Relief Services (CRS) is the official international humanitarian agency of the Catholic community in the United States. Established to provide relief and development assistance, CRS operates in more than 100 countries, focusing on saving, protecting, and transforming lives in need. The organization is committed to serving individuals regardless of race, religion, or nationality, and its work encompasses various sectors including emergency response, health, agriculture, education, microfinance, and peacebuilding. CRS fosters a collaborative, mission-driven culture aimed at improving the lives of the poor globally, and it welcomes staff from diverse faiths and secular traditions who share its values. The organization is dedicated to safeguarding children and vulnerable adults from abuse and exploitation, and it prioritizes candidates from the regions where it operates. The agency's talent acquisition procedures reflect its commitment to the rights and dignity of all individuals, particularly those who are most vulnerable.

Job Overview:
The Transportation and Delivery Services Professional is responsible for providing professional transportation and delivery services, ensuring that scheduled deliveries and pick-ups are made efficiently and safely. This role involves supporting general operations as needed and maintaining compliance with safety and organizational procedures. The individual in this position is expected to perform all job responsibilities in a safe, timely, and efficient manner, which includes taking instructions from supervisors, ensuring vehicle maintenance, and assisting with loading and unloading packages. The professional must also navigate routes effectively using maps and GPS, maintain a professional demeanor during commutes, and handle customer complaints appropriately. This position is crucial for ensuring that the organization’s operations run smoothly and that services are delivered to beneficiaries and partners without delay.

Duties and Responsibilities:
The duties and responsibilities of the Transportation and Delivery Services Professional include: taking daily instructions from supervisors regarding deliveries or pick-up services; checking vehicle components such as tires, engines, and seatbelts to ensure they are in good working order; ensuring that vehicle fluids are at optimal levels; cleaning car interiors and exteriors; assisting in loading and unloading packages; aiding passengers with luggage and boarding; planning the best routes to reach destinations; utilizing maps and GPS for navigation; maintaining professional conduct during commutes; picking up and dropping off company professionals; delivering packages while ensuring knowledge of destinations and contacts; addressing customer complaints and forwarding them to supervisors; returning vehicles to the company within strict timelines; performing minor repairs and adjustments to vehicles; conducting general and preventative maintenance on vehicles; and adhering to mVMS protocols.

Required Qualifications:
The required qualifications for this position include a High School Certificate or equivalent, along with a minimum of two years of relevant experience in transportation or delivery services. Candidates should possess strong attention to detail and effective communication skills. Knowledge of mechanics is considered a plus, as is familiarity with the terrains where CRS operates. The role requires individuals who can consistently take responsibility for their actions, act with integrity, build and maintain trust, collaborate effectively in diverse teams, and seek opportunities for learning and growth.

Educational Background:
Candidates must have at least a High School Certificate or an equivalent qualification. This educational background is essential for understanding the responsibilities associated with the position and for ensuring compliance with safety and operational standards.

Experience:
A minimum of two years of relevant experience in transportation or delivery services is required for this position. This experience should demonstrate the candidate's ability to perform the duties outlined in the job description effectively and safely.

Languages:
While the job description does not specify mandatory languages, proficiency in English is likely essential given the organization's international operations. Additional local languages may be beneficial for effective communication with beneficiaries and partners in the region.

Additional Notes:
The position is based in Tamale, Ghana, and may involve working with a diverse range of stakeholders, including project partners and beneficiaries. CRS offers a comprehensive benefits package for U.S.-based staff, including medical, dental, life insurance, vision, and a retirement savings plan. For successful candidates employed outside the U.S., benefits packages are based on the country of employment. The organization emphasizes its commitment to safeguarding program participants and staff from exploitation and abuse, and all candidates are expected to adhere to CRS's Code of Conduct. The job description is not exhaustive and may evolve as the needs of the organization change.