Project Officer- Cash and Asset Transfer (CAT)

Job Posting Organization:
Catholic Relief Services (CRS) is the official international humanitarian agency of the Catholic community in the United States. Established to serve the poor and vulnerable, CRS operates in more than 100 countries worldwide. The organization is dedicated to saving, protecting, and transforming lives through various programs, including emergency response, health, agriculture, education, microfinance, and peacebuilding. CRS is committed to a collaborative, mission-driven culture that values diversity and inclusivity, welcoming individuals from all faiths and secular traditions who share its values. The organization emphasizes safeguarding children and vulnerable adults from abuse and exploitation, reflecting its commitment to the rights and dignity of all people.

Job Overview:
The Project Officer- Cash and Asset Transfer (CAT) will play a crucial role in the THRIVE project team, focusing on the effective implementation and management of Cash and Asset Transfer (CAT) and ICT4D-related activities. This position requires a thorough and service-oriented approach to ensure that best practices are consistently applied, and the impact of the project benefits those served. The officer will be responsible for deploying, configuring, and maintaining CAT/Red Rose devices, applications, networks, and databases. Additionally, the role involves providing field-level and remote technical support to staff, vendors, partners, and end-users, managing user access, and liaising with CAT platform service providers. The Project Officer will also support the implementation of CAT strategies, conduct user training, manage inventory, and prepare reports and budgets related to CAT operations.

Duties and Responsibilities:
The duties and responsibilities of the Project Officer- Cash and Asset Transfer (CAT) include deploying, configuring, and maintaining Red Rose devices, as well as monitoring databases, networks, servers, and telecommunications. The officer will provide field-level technical support to vendors and staff on the CAT platform and devices, troubleshoot issues to ensure optimal performance, and manage user access to the CAT system. Responsibilities also include maintaining an inventory of ICT4D equipment, coordinating relationships with suppliers, preparing statistical reports on ICT4D-related data, and implementing measures to meet required standards. The officer will directly provide user training, create training materials, and maintain documentation of processes and troubleshooting guides. Additionally, the officer will assess user capacity and suggest training improvements as needed.

Required Qualifications:
The position requires a Bachelor's degree in an IT-related field such as Computer Science, Computer Networking, Programming, or Information Systems. Significant work experience in a directly related field, combined with appropriate training or certifications, may be considered in lieu of a degree. A minimum of 5 years of relevant work experience is required, with at least 3 years in a similar role. Desired certifications include Microsoft Certified Solutions Associate, Cisco Certified Network Associate, Microsoft SharePoint Foundations, and ITIL Foundation. Candidates should possess strong client-service focus, problem analysis and resolution skills, and the ability to prioritize work and meet deadlines.

Educational Background:
Candidates should have a Bachelor's degree in an IT-related field, such as Computer Science, Computer Networking, Programming, or Information Systems. Equivalent work experience combined with appropriate training or certifications may be accepted in lieu of a degree. The educational background should provide a solid foundation in technical skills relevant to the position.

Experience:
The position requires a minimum of 5 years of relevant work experience, with at least 3 years in a role with similar responsibilities. Candidates should demonstrate experience in community engagement, particularly in Northeast Nigeria, and have a proven track record of building ICT4D capacity with professional staff. Expert-level knowledge of agency-supported ICT4D solutions and familiarity with ICT4D trends, applications, and technologies are preferred.

Languages:
The mandatory language for this position is English. Proficiency in additional languages may be considered an asset, particularly if relevant to the communities served by CRS in Nigeria.

Additional Notes:
The position is based in Maiduguri, Nigeria, and may require travel of up to 20%. There are no supervisory responsibilities associated with this role. CRS offers a comprehensive benefits package for U.S.-based staff, including medical, dental, life insurance, vision, and a generous retirement savings plan. Benefits for candidates employed outside the U.S. are based on the country of employment. The anticipated duration of the assignment for expatriates is informed by a term limit based on the job type and level, as well as the agency's needs. CRS is committed to safeguarding program participants and community members from exploitation and abuse, and the successful candidate is expected to adhere to CRS' Code of Conduct.