Job Description


All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

Role and responsibilities

The purpose of the Urban Displacement and Outside of Camp (UDOC) Officer is to implement the day to day activities in the Community and the NRC Community Center. The UDOC Officer will be managing the scheduling, Coordination, and support of all activities within the Community, including the Community Center. He/she will be reporting to the UDOC Protection Coordinator. The position will be based in Moldova.

Generic responsibilities:

Ensure adherence with NRC policies, tools, handbooks and guidelines Implement delegated UDOC project portfolio according to plan of action Prepare and develop status reports as required by management Ensure proper filing of documents Ensure that projects target beneficiaries most in need, and explore and asses new and better ways to assist Promote and share ideas for technical improvement Develop status reports as required by management. Supervision of UDOC assistants and Incentive workers

Specific responsibilities

Under the supervision of the UDOC Protection Coordinator, liaise with relevant stakeholders, including members of the community, local and international non-government organizations, and governmental authorities when required Coordinate with NRC partners and community members on activities and assist in facilitating their activities in the NRC Community Center   Ensure that beneficiaries receive up to date information and are aware of the assistance available in the NRC community center and the area Carry out internal and external referrals to specialized service providers and follow-up with beneficiaries, and ensure systematic data filing and record keeping Support the Protection Coordinator in administrative tasks, maintenance and care of the NRC Community Center Support UDOC-Protection Coordinator in establishing the NRC community center (identification of the centre, installing equipment, furniture etc.) Support the establishment and maintenance of coordination mechanisms and coordination tools (e.g. stakeholder and service Mapping etc.). Promote, and assist on the referral, complaint & feedback mechanism for the affected population Oversee and maintain  the schedule and activity plan for  NRC staff working in the Community Center and ensure means of verification and activity trackers are updated. Ensure that gender and protection mainstreaming are carried out at the field level by all staff and throughout all activities In collaboration with the UDOC Protection Coordinator, prepare Procurement Requests, payment lists, attendance sheets, reports, etc. as needed


Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies:

Experience from working as a Project Officer in a humanitarian organization or Social Work environment Previous experience working in complex or volatile contexts Previous experience  working with vulnerable populations is an asset English proficiency both written and verbal Fluency in Romanian, Ukrainian / Russian preferred

Context/ Specific skills, knowledge and experience:

University degree in Business Administration, Social Work, Psychology, Anthropology, or a related field At least 1 years’ experience in a team leadership or line management position; Excellent capacity to plan, prioritize and multitask, attention to detail; Excellent team-working skills; Flexible and adaptable, and have the ability to cope with stressful situations; Excellent computer literacy, including MS Office (Word and Excel); Other digital skills appreciated Ideally experience in a Project Implementation position in an NGO or UN agency Preferable knowledge in either (or multiple) of the following fields of intervention: Camp Management UDOC and protection Good reporting and coordination skills Excellent cultural awareness, empathy and sensitivity Highly approachable, trustworthy and confidential Ability to work independently whenever required


Behavioural competencies

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

Planning and delivering results Empowering and building trust Communicating with impact and respect Handling insecure environment

Kindly note that empty or incomplete applications as well as CVs received via email will not be considered official and will not be processed.

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