United Nations Volunteers (UNV)

Telephone Services Support Assistant

United Nations Volunteers (UNV)

Job Description

Eligibility criteria Minimum age: 25 years old. Nationals of the country of assignment are not eligible, except the assignments in Headquarters Duty Stations.

Description of task Under the direct supervision of the Telephone Services Supervisor in charge of Telephony, Mobile services and billing, the UN Volunteer will undertake the following tasks:
  • Process invoices for services provided to the Mission. This includes invoice charges verification, document certification as well as following up payment with the Finance Section;
  • Assist in the recovery of telephony and mobile call charges from staff for non-Mission-related business and private use;
  • Track and report on all pending and processed invoice transactions;
  • Act as the Field Technology Section’s focal point in coordinating with the Finance Section, specifically with regards to the telephone call charges to be recovered from staff members, with the commitment in the timely processing of payments to vendors and service providers;
  • Coordinate with service provider support personnel regarding service activation, response to service outages, reconfiguration and commissioning of services;
  • Ensure that personnel from UN Agencies, Funds, Programs, as well as UNMISS staff members provided by the Mission with these services comply with standing instructions and procedures in the use of ICT resources as per ST/SGB/2004/15, Use of Information and Communication Technology resources and data;
  • Prepare business related memoranda and facsimile correspondence in response to queries from telephone service providers, internet providers and staff members;
  • Maintain a comprehensive filing system of invoices, billing statements and correspondence for all telephone services, including issue and return vouchers for mobile and satellite SIM cards;
  • Process call detail records from service providers;
  • Maintain an accurate filing system of the records in the Unit;
  • Track mobile phones;Thuraya and BGAN portable satellite phones and their corresponding end-users;
  • Provide FTS Management with regular monthly reports as required;
  • Assist with the archiving of records;
  • Perfom other assigned duties as required.
Qualifications/Requirements Required degree level: Technical/Vocational diploma Education - Additional Comments:
  • Certificate or diploma from a recognized institution in the field of accounting/finance/billing/administrative services, Information Technology or other related fields are highly desirable.
Required experience: 36 Months Experience remark:
  • At least three years of progressively responsible experience in accounting, billing, budgeting and Financial Management, preferably in an international organization. Experience in UN peacekeeping or other Field Operations, some of which is in the area of budget or finance is desirable.
Language skills:
  • English(Mandatory), Level - Fluent
Area of expertise: Finance, accounting and audit Area of expertise details:
  • Solid computer skills, including full proficiency in various MS Office applications (Excel, Word etc) and other IT applications and office technology equipment; background and experience in Umoja;
  • Have a valid driver’s license and proven ability to drive manual gear 4x4 vehicle.
Driving license: Yes Competencies values: Accountability, Communication, Integrity, Professionalism, Working in Teams   Application deadline: 22 March 2021
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