Job Advertisement

Position Title: Technicien(ne) Support Utilisateur Informatique
Location: Paris, Clichy
Country: France
Deadline Date: ASAP

Job Details

Job Posting Organization:
Solidarités International (SI) is an international humanitarian aid organization that has been providing assistance to populations affected by armed conflicts and natural disasters for over 40 years. The organization focuses on meeting vital needs such as access to water, food, and shelter. SI is particularly committed to combating diseases related to unsafe water, which is the leading cause of mortality worldwide. Through its interventions, SI implements expertise in areas such as access to Drinking Water, sanitation, Hygiene Promotion, Food Security, and livelihoods. The organization operates in 26 countries and employs a total of 3,200 staff members, including expatriates, national employees, permanent staff at headquarters, and a few volunteers. SI is dedicated to professionalism and engagement while respecting local cultures.

Job Overview:
The position of Technicien(ne) Support Utilisateur Informatique is situated within the Logistics Department of Solidarités International. The individual in this role will work under the supervision of the support technician. The primary responsibilities include ensuring the installation and operational functionality of IT and telecommunication equipment (both hardware and software) related to the workplace. The technician will provide maintenance services (either remotely or on-site) upon user requests and will address any incidents that arise. Additionally, the technician will install and maintain various IT equipment used by the organization, participate in user support to ensure the proper functioning and utilization of the equipment, and conduct monitoring in collaboration with the Information Systems team to propose improvements on the tools and equipment used by Solidarités International's staff.

Duties and Responsibilities:
The duties and responsibilities of the Technicien(ne) Support Utilisateur Informatique include:

• Installing and configuring IT and telecommunication equipment for users.
• Providing maintenance and troubleshooting support for hardware and software issues, both remotely and on-site.
• Ensuring that all IT equipment is maintained in operational condition.
• Assisting users with technical issues and providing guidance on the proper use of equipment.
• Collaborating with the information systems team to monitor and suggest improvements for IT tools and equipment.
• Keeping records of incidents and maintenance activities.
• Participating in training sessions for users to enhance their understanding of IT systems and tools.
• Staying updated on the latest technology trends and best practices in IT support.

Required Qualifications:
The required qualifications for this position include:

• A diploma in Computer Science at the Bac to Bac +2 level.
• No prior experience is required, although a first experience in a company would be an advantage.
• Required knowledge in Windows 10/11 workstation Administration.
• Familiarity with Active Directory and Azure Active Directory administration.
• Knowledge of Microsoft 365 administration.
• Familiarity with video conferencing hardware would be a plus.
• Strong interpersonal skills, with a patient and pedagogical approach to user support.

Educational Background:
Candidates must possess a diploma in computer science, ideally at the Bac to Bac +2 level. This educational background provides the foundational knowledge necessary for the technical aspects of the role, including familiarity with various operating systems and IT management tools.

Experience:
While no prior experience is required for this position, having some experience in a corporate environment would be beneficial. This could include internships or previous roles that involved IT support or technical assistance, which would help the candidate to adapt more quickly to the responsibilities of the job.

Languages:
The mastery of English is considered a plus for this position, as it may involve communication with international teams or stakeholders. Proficiency in French is essential, given that the position is based in France and requires interaction with local staff and users.

Additional Notes:
The position is based at the headquarters of Solidarités International in Clichy la Garenne, accessible via Metro Mairie de Clichy, with potential field visits. It is a permanent contract (CDI) with a gross monthly salary ranging from €2,294 to €2,390, depending on the applicable salary scale at headquarters. The role offers the possibility of remote work, allowing for 4 to 12 days of telecommuting per month or 100% remote work with a requirement of 3 days of in-person attendance each month, in accordance with the current telework charter and manager approval. Employees are entitled to 2.0833 days of paid leave per month and 1 day of RTT (reduction of working time) for each complete month of work.