International Organization For Migration (IOM)

Technical Specialist (Migration Crisis)

International Organization For Migration (IOM)

Job Description

I. Position Information

Position title: Technical Specialist (Migration Crisis)

Position grade: National Officer (NOA)

Duty station: San José,Costa Rica

Appointment type: Special Short Term- three months with possibility of extension

Reports directly to: Regional Coordinator, Western Hemisphere Program

Vacancy-specific information

Estimated start date: June 15th, 2020

II. Organizational Context and Scope

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

The Western Hemisphere Migration Capacity-Building Program, funded by the United States Department of State, Bureau of Population, Refugees, and Migration (PRM), seeks to improve the capacities of States in Central America, Mexico, and the Caribbean to govern migration humanely and sustainably. The Programme has four pillars: 1) Migration Management, 2) regional dialogue, and partnerships, 3) crisis response and 4) communication for development.

Under the Migration Crisis Response Pillar 3, the Program aims at improved government capacities to anticipate, better prepare for, and respond to migration flows related to emergencies and crises. As a result, a) migrants are included in the development and implementation of contingency plans, protocols, SOPs, Coordination mechanisms and other tools to respond to emergencies and migration crisis, and b) the capacities of government officials and other stakeholders to better respond to migration crises and the needs of migrants in emergencies are strengthened.

The role of the Program Technical Specialist is to provide technical assistance to implement this pillar. Under the general supervision of the Regional Director and the direct supervision of the Senior Regional Programme Coordinator, the Migration Specialist will be responsible for the following tasks.

Under the overall supervision of the Regional Directir and direct supervision of the Regional Project Coordinator of the Program, the incumbent will be responsible for the following duties:

III. Responsibilities and Accountabilities

  • To follow up and provide Technical Support to studies related to migration crisis.
  • To promote knowledge management and permanent updating on the issues related to the Programme Pillar 3.
  • To draft guidance documents such as terms of reference and concept notes for the technical planning and implementation of the different activities.
  • To review the various products of the Programme, providing close follow-up and technical supervision to consultants hired for this purpose and to staff.
  • Design and implement comprehensive and sustainable high-quality training aimed at institutions and social organizations, as well as other relevant actors to promote coordinated efforts to manage the mobility dimensions of emergencies and crises. References will be international and IOM frameworks and instruments in the management of migration crises: IOM Operational Framework for Migration Crises (MCOF), the Migrant Protection Initiative in Crisis Situations (MICIC) and the Migration Governance Framework (MiGOF), among others.
  • Contribute to identify and promote participation in mechanisms related to the management of the mobility dimensions of emergencies and crises.
  • To promote the adoption, implementation and monitoring of the gender and human rights perspective in the planning and execution of activities of the Programme, and international commitments on migration.
  • Assist with the development of technical content and distribution of communication and information materials related to the activities of the Programme, including the updating of existing Internet or intranet resources, as appropriate.
  • Provide support to the Regional Programme Coordinator and Sub-Regional Coordinators in the design, programming and implementation and monitoring of Project activities.
  • Develop, update and implement a monthly work plan of regional activities and carry out the corresponding follow-up actions.
  • Support the monitoring of the work plans of the teams in the different countries where the Programme is implemented.
  • Collaborate in the drafting of intermediate, final and ad-hoc technical reports.
  • Support the development and coordination of international cooperation projects linked to the program's impact areas and aimed at strengthening, continuing and sustaining them.
  • To travel to project-related work missions.
  • Perform such other duties.

IV. Required Qualifications and Experience


  • Professional in social sciences, law, international relations or similar, preferably with a postgraduate or Master’s degree.


  • At least three years in emergency operations with people displaced by natural disasters, conflicts or complex migration flows management projects.
  • Experience in coordination with communities, government authorities and multidisciplinary teams of professionals.
  • Proven professional knowledge and experience in the following areas: a) humanitarian response (HBM); b) vulnerable groups in need of protection; c) human trafficking and migrant smuggling; d) advocacy, especially for vulnerable groups; e) management of human mobility in emergencies and crises.

V. Languages

Required (specify the required knowledge)


Spanish and English (fluent)

Other IOM official language

VI. Competencies

The incumbent is expected to demonstrate the following competencies:


  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.



  • Fosters a sense of team spirit by developing a shared understanding, accountability and enthusiasm for the team’s work.
  • Displays a high level of cultural awareness, sensitivity to different ways of working and leverages individual strengths in order to build a better team.
  • Shares credit for team accomplishments and ensures that the contribution of others is recognized.
  • Helps create a positive team spirit, putting aside personal considerations to help the team achieve its goals.

Delivering results:

  • Produces high-quality results and workable solutions that meet clients’ needs.
  • Anticipates constraints, identifies solutions and takes responsibility for addressing critical situations.
  • Monitors own and others’ work in a systematic and effective way, ensuring required resources and outputs.
  • Aligns projects with Organization’s mission and objectives and demonstrates a good understanding of the impact of team’s and own work on external and internal counterparts.

Managing and sharing knowledge:

  • Disseminates and shares knowledge openly and actively contributes to knowledge/network communities for topics relevant to area of expertise.
  • Encourages knowledge-sharing across units/departments and ensures that knowledge is captured, recorded and disseminated appropriately.
  • Builds networks for the effective communication and exchange of knowledge and ideas and puts others into contact with various sources of knowledge.
  • Contributes to an environment that is conducive to innovation and learning.


  • Proactively seeks responsibility in delivering towards the goals of the Organization.
  • Plans and organizes work with a clear and deliberate focus, ensuring commitments are easily identified and progress is widely communicated.
  • Stands by the actions of team or department, publicly accepting ownership.
  • Takes responsibility of own shortcomings and those of the work unit, where applicable.


  • Speaks and writes clearly and effectively.
  • Seeks to share information with others, with due respect for diversity and the confidentiality of specific sensitive information.
  • Listens and seeks to understand without bias and responds appropriately.
  • Shares information and keeps others up to date; actively seeks others' views and ideas and respects their contribution.


  • Assigns responsibilities fairly and manages performance, taking account of individual strengths, workloads and interests.
  • Is inclusive in decision-making and actively seeks feedback from team members and colleagues in order to identify opportunities for improvement.
  • Takes sound and timely managerial decisions that are consistent with the Organization's vision and purpose.
  • Establishes and maintains relationships with a broad range of stakeholders to understand needs and gain support.

Empowering others and building trust:

  • Delegates appropriately to make the most of others’ talents, clarifying expectations and allowing autonomy in important areas while providing necessary support.
  • Encourages others to take responsibility for their performance; promotes ownership, responsibility and accountability for desired results at all levels.
  • Creates an atmosphere of trust and confidence in which others can talk and act without fear of repercussion.
  • Gives proper credit to others, shows appreciation and rewards achievement and effort.

Strategic thinking & vision:

  • Aligns own actions to the Organization’s vision, values and mandate.
  • Translates strategic direction into short and medium-term plans and objectives for own team; revises objectives to reflect changes in organizational goals.
  • Identifies key issues/priorities in complex situations and how they may be related to one another.
  • Clearly communicates links between the Organization’s strategy and the work unit’s goals.

El/la candidato/a deberá enviar su CV, con tres referencias laborales (nombre, cargo, teléfono y correo electrónico), junto con una carta de motivación de máximo una página de extensión, al correo: haciendo referencia a la vacante: SVN-2020-14

Duty Station: Costa RicaClosing Date: Sunday, May 31, 2020Document: DOWNLOAD TERMS OF REFERENCE
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