World Health Organization (WHO)

Technical Officer (Knowledge Management and Communication on Healthy Ageing)

World Health Organization (WHO)

Job Description


The mission of WHO's UHC/Healthier Populations Division is to contribute to reducing health inequalities and reducing preventable disease and injury caused by environmental, social and economic determinants of health. This is achieved through a coordinated inter-sectoral approach aimed at enabling all people to enjoy better health and well-being, in line with the Organization's 13th General Programme of Work (GPW13) and the Sustainable Development Goals. Within the HEP Division, the Department of Social Determinants of Health (SDH) leads WHO's efforts on addressing the social, physical and economic conditions that impact upon health, by compiling and disseminating evidence on what works to address these determinants, building capacity and advocating for more action. The Department supports Member States and other partners to address violence and unintentional injuries, foster healthy ageing and improve equity and well-being. This will be facilitated through cross-cutting initiatives on improving urban health, addressing economic determinants, and developing strategic frameworks and evidence-based policies.Within the SDH Department, the Unit on Demographic Change and Healthy Ageing (DHA) leads WHO's multisectoral and multi-stakeholder collaboration to improve the social and physical environments that are responsive to demographic change and foster healthy ageing. The main areas of focus are on:

1) Supporting voice and Community Engagement;
2) Connecting diverse stakeholders and partnering across sectors;
3) Developing evidence, norms and standards;
4) Building capacity and multisectoral leadership;
5) Developing multisectoral policy;
6) Global advocacy.

The Unit coordinates, with the Unit for Ageing and Health, the work on the United Nations Decade of Healthy Ageing notably the Secretariat for the Decade.


1. Provide input into the work programme on demographic change and healthy ageing in Headquarters and assist the Head of Unit in its successful implementation with a specific focus on the impact on underrepresented populations and leave no one behind.

2. Serve as a technical resource concerning demographic change and healthy ageing in the country(ies) in areas of expertise responding to inquiries and providing detailed and technical information as needed.

3. Undertake research on demographic change and healthy ageing to facilitate the development and implementation of the programmes and activities.

4. Provide advice on knowledge management related to healthy ageing, with a specific focus on web-based tools and digital mechanisms.

5. Develop work plans and budgets related to the Decade knowledge Platform that are responsive to stakeholder needs, including follow up on the implementation of planned activities under your responsibility. This includes procurement of goods and services, Information Technology needs, and internal service requirements.

6. Support the content review process for the Decade Platform, including a community of reviewers, in accordance with the living Platform review Guidelines, which will need to be revised as required.

7. Support Decade related communications and advocacy in line with the Decade Branding Guidelines and the living Communication Guidelines, which will need to be revised as required.

8. Support other team related communication and advocacy opportunities drawing on relevant guidelines.

9. Conduct data analyses, web analytics, and collect user feedback on stakeholders' experiences of the Decade Platform and other DHA websites and propose revisions and upgrades based on this intelligence.

10. Develop and manage the Capacity Building on knowledge related to the use of the Decade Platform.

11. Advocate, coordinate, and build partnerships with technical departments at HQ, regional and national counterparts, and development partners (UN, CSO and bilateral) to support the development and use of the Decade Platform Support the development of knowledge generation activities and innovations such as grand challenges or prizes.

12. Support the Decade Secretariat functions specifically related to communication, advocacy and events, including planning, implementation and monitoring of planned activities under responsibility.

13. Manage the DHA Unit website in liaison with SDH and DCO communication staff.

14. Manage other digital Platforms linked to the work of the Unit including Age-Friendly World.

15. Perform all other related duties as assigned.



Essential: First level university degree in ageing, gerontology or related field relevant to the position.

Desirable: An advanced university degree in communications, website management or information and Communications Technology or related field relevant to the position.


Essential: A minimum of five years’ experience working in the area of ageing and web-based communication and knowledge management.

Desirable: Experience working in an international organization.
Experience in designing and managing digital Platforms ideally on Sitefinity CMS.


1. Strong knowledge in gerontology or ageing
2. Concrete skills in website Design, management, and monitoring.
3. Demonstrated understanding of knowledge management
4. Concrete skills in working with a range of communication tools including social media and analytics tools
5. Knowledge on Sitefinity or similar content Management Systems.

WHO Competencies

1. Teamwork
2. Respecting and promoting individual and cultural differences
3. Communication
4. Promoting innovation and organizational learning
5. Ensuring the effective use of resources

Use of Language Skills

Essential: Expert knowledge of English. Intermediate knowledge of French.


WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 62,692 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 4347 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.


  • This vacancy notice may be used to fill other similar positions at the same grade level
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
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  • WHO is committed to workforce diversity.
  • WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • WHO has a mobility policy which can be found at the following link: Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
  • For WHO General Service staff who do not meet the minimum educational qualifications, please see e-Manual III.4.1, para 220.

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