World Health Organization (WHO)

Technical Assistant (Information Technology)

World Health Organization (WHO)

Job Description

  To ensure that effective WHO country presence is established to implement WHOcountry cooperation strategies that are aligned with Member State's health anddevelopment agendas and harmonized with the united nations country teams.


The incumbent will perform the following duties:Network and Hardware1.Monitor and maintain local server'sLAN and e-mail system including creating and modifying accounts.2.Administer and maintain disk storagebackups.3.Ensure that printers and photocopiersare properly configured and are available via the network. If necessary, topropose new printing solutions.4.Configure all the CO workstations andlaptop computers (including those of training participants and facilitators).5.Assist in the evaluation and follow-upof the needs for new hardware.Technical Support and training:1.Provide full IT support to meetingsand events organized in Iraq WHO office as per ASO directives and instructions.2.Implement under the guidance of ITTunit in EMRO, specific ITT services needed in the CO (intranet, IPSEC, FireWall, Checkpoint secure client, GSM, GPN, VC etc.…).3.Identify technical problems, to solvethem directly or refer as appropriate. To provide assistance (first and secondlevel user support) and simple training on basic computing skills and officesoftware features.4.Maintain common office software andensure that virus scanning software is kept up to date on all computers.5.Organize storage and access tosoftware and ensure proper documentation and licensure.Management:1.Maintain log files and configurationtables.2.Maintain contacts with IT suppliers ofmaterials and services.3.Monitor the stock of computerconsumables. Conception/development of IT tools.4.Perform basic programming tasks suchas creating and updating high priority MS Office templates (i.e. forms).



Essential: Completion of secondary education; Training in area of informatics or telecommunication; Formal training on Windows Operating Systems family; Formal training on MS Office Suite.

Desirable: University degree in Computer Science, computer engineering, or related field is an asset.


Essential: At least five years of progressive experience in operation of computers, hardware maintenance/trouble-shooting and software support.

Desirable: Relevant experience in the UN system.


--> Good knowledge of microcomputer operations;--> Excellent knowledge of WindowsOperating Systems and Windows based networking environment;--> Excellent knowledge of Windows basedback office and desktop applications; --> Knowledge of basictelecommunications technologies and Internet based protocols.

WHO Competencies

Teamwork Respecting and promoting individual and cultural differences Communication Ensuring the effective use of resources Knowing and managing yourself

Use of Language Skills

Essential: Expert knowledge of English. Expert knowledge of Arabic.

Desirable: Beginners knowledge of French.


WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at USD 23,992 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.


  • This vacancy notice may be used to fill other similar positions at the same grade level
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  • Staff members in other Duty Stations are encouraged to apply.
  • For information on WHO's operations please visit:
  • WHO is committed to workforce diversity.
  • WHO's workforce adheres to the WHO Values Charter and is committed to put the WHO Values into practice.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.
  • WHO global Competencies model at
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