Cuso International

Technical Advisor (Knowledge Management and Learning)

Cuso International

Job Description

The Technical Advisor (TA), Knowledge Management and Learning (KML) is a new position at ThinkWell who will help realize the potential of ThinkWell as a learning organization. The TA will provide leadership in the Design and implementation of ThinkWell’s knowledge management activities to improve knowledge capture, curation, synthesis, design, and dissemination. This will foster internal knowledge generation and sharing and better enable our collective knowledge to influence global and country Health Systems strengthening dialogues. Initially the role will support the Strategic Purchasing for Primary Health Care (SP4PHC) project, later sharing effective approaches to KML across ThinkWell.

SP4PHC aims to improve how governments purchase primary Health Care Services and is implemented in six countries – Burkina Faso, Indonesia, Kenya, Pakistan, the Philippines, and Uganda. Our country-based teams work with public purchasers (national health ministries, sub-national health departments, and health insurers) to make more deliberate decisions about what services to cover, which providers to contract, and the payment methods and rates to use, with the goal of improving health outcomes.

The TA will closely collaborate with the SP4PHC project leadership team, program directors and country leaders, the Design Lab (Business Development team), and the communications team. The TA will report to the SP4PHC Director" id="link" class="link">Technical Director. The TA will also work closely with the Senior Fellow to support external dissemination of SP4PHC’s learning. Additionally, the TA will support the learning and development of young professionals, through support to ThinkWell’s Samya Stumo Fellowship program.

Knowledge Management and Learning

  • Lead the design and development of project-specific knowledge management plans with project leadership teams (initially the SP4PHC team); ensuring clear and actionable plans to identify, capture, curate, synthesize, design, and disseminate knowledge products
  • Lead implementation of the knowledge management plans in collaboration with project teams
  • Support the development and execution of external dissemination and knowledge-sharing plans, including supporting project teams to produce thoughtful reports that showcase ThinkWell’s technical insights and knowledge
  • Strengthen quality of and access to ThinkWell knowledge products and contents in collaboration with the Communication Team
  • Design and implement internal knowledge management activities to ensure knowledge sharing across country offices and between projects. Strengthen ThinkWell staff member’s capability in the use of knowledge management tools
  • Develop and refine knowledge management tools and processes to improve ThinkWell knowledge management capabilities
  • Monitor quality of knowledge products and project reports and initiate actions to strengthen our capabilities

Organizational Leadership and Development

  • Work with the SP4PHC Technical Director and the organization’s wider leadership to develop a culture of learning within ThinkWell and to ensure the organizational systems optimally support learning
  • Lead management of the Samya Stumo Memorial Fellowship Program
  • Contribute to new business development as assigned
  • Consult and coordinate with key stakeholders within government, donors, and other entities to build ThinkWell’s reputation
  • Play a firm-wide leadership role, participate in company initiatives and teams to build intellectual and human capital in Knowledge Management and Learning

We Are:
ThinkWell core values are our fundamental organizational guiding principles. They define our corporate culture, influence our behavior at work and help us achieve our mission. Our values are:

Think big
Influence the conversation
Empower others
Be exceptional
Always question
Relate authentically
Evolve by learning

You Are:

ThinkWell core competencies are foundational skills that align with our values and must be modeled and demonstrated in order to thrive at the firm.

An entrepreneurial, results-oriented ‘do-er’ with a willingness to take risk, think big and fearlessly challenge conventional wisdom.

A change maker who makes independent judgement with an open mind, influences the conversation, and is open to disrupting conventional business as usual.

Strong orientation to empower others and create an enabling, learning environment so that others can take initiative, assume responsibility and be accountable.

A collaborative worker with a cooperative spirit who engages constructively with colleagues from different cultures, orientations, and operating lenses (political, technical, funder, business partner, etc) and is able to maintain positive relations in a virtual world.

Principally motivated by a growth mindset, meaning the pursuit of knowledge, experience, and self-improvement. You always question, evolve by learning and embrace change.

Authentic, honest, direct, self-aware and open to giving and receiving feedback.


1. Advanced degree in public health, organizational learning, knowledge management, social science, or related fields;

2. Minimum of 6 years working on learning agendas relating to health systems; a good understanding of Health Financing will be advantageous;

3. Minimum 6 years of progressively advancing experience designing and implementing knowledge management or learning strategies and activities at Global Health or international development organizations;

4. Experience in managing technical publications/knowledge products;

5. Excellent written and oral communication in English. Fluency in French will be a plus;

6. Demonstrated understanding and competence in knowledge management and learning concepts and ability to adapt them to global health project designs;

7. Demonstrated experience in contributing to multi-country projects. Experience in working with low- and middle-income country governments or organizations a plus;

8. Demonstrated interest and ability in growing staff, mentoring and coaching junior professionals;

9. Experience in collaborating with external stakeholders to design creative knowledge dissemination and sharing activities;

10. A thoughtful systems thinker with grounded, pragmatic understanding of the complexities of our work;

11. Demonstrated ability to engage effectively with external strategic partners, donors, and stakeholders;

12. New business development, proposal writing and Fundraising experience desirable;

13. Outstanding cross-cultural communication skills, including the ability to relate respectfully with staff at all levels, ages, genders, nationalities and orientations as well as across work areas;

14. Ability and willingness to travel up to 10%.

How to apply

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