Danish Refugee Council (DRC)

Team Leader Support Services

Danish Refugee Council (DRC)

Job Description

  The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide Emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home. The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced. All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.


Under the direct supervision of the Area Manager Central, the Support Services Team Leader of the South Zone is in charge of the support services composed of Administration, HR, logistics and finance and procurement He / She ensures that the organization's standard policies and internal procedures are in place, understood and adhered to by all DRC staff in the area. He / she supervises, trains and supervises the staff under his supervision.


  • Support the Area Manager and area management team in relations with donors and authorities in the area particularly with respect to compliance, registration and audit issues.
  • Supervise operational support units for area-level operations in the areas of finance, administration, Human Resources management and logistics / procurement at the area office as well as in the field , providing strategic leadership and Technical Support in areas under his supervision
  •  Oversee, audit and control and implement corrective actions related to DRC operational standards in the areas of finance, administration, human resources and logistics / procurement.
  • Ensure DRC continually retains and develops its operational capability to provide a rapid Emergency Response, particularly within its procurement systems from the procurement, delivery, and storage and transportation plan.
  • Contribute to the development and implementation of DRC's overall development initiatives, particularly in the area of ​​contracting and financial accountability.
  • Establish and implement in both bases an adequate monitoring and control system for procurement processes, including the organization of requests for quotations, receipt and evaluation of quotation requests, negotiation of certain contract conditions in full compliance with DRC procedures.
  • Review and implement an appropriate inventory management system in the bases.
  •  Develop a risk management plan for the area that identifies key financial and operational risks and implement a mitigation strategy.
  • Ensure that all administrative and legal systems are accurate and maintained
  • Make sure all equipment, ex. computer equipment / office equipment, telephones, photocopiers in the area, are maintained and used properly.
  • Ensure that an appropriate inventory of all DRC equipment in the area is maintained and updated regularly.
  • Manage and monitor the use of office supplies by ensuring that supplies are adequate and appropriately supplied and used in the area.
  • Work to build the capacity of operational support staff throughout the operation through frequent in-service training and mentoring support.
  • Ensure that all recruitment processes in the area are open, transparent and equitable; in accordance with the standard recruitment standards of DRC.
  • Manage the induction program for all new staff members joining DRC in the area
  • Ensure that the DRC staff appraisal system is understood and applied by all managers in the area and that they control the performance of staff under their supervision in a timely manner.
  • Ensure staff Capacity Building of the support services staff (finance, procurement, logistics, HR and administration) as a part of annual plan.
  • Ensure proper staff management for the support services department on daily basis and make necessary improvement plans.
  • Perform any other tasks as instructed by DRC management.
Key Deliverables: (in bullet points)

  • Ensure timely support provided to the DRC programs at area level
  • Ensure that all resources are properly utilized and are in line with the donor and DRC required standards. b
  • Ensure that all program goods and services are procured in timely manner.
  • Ensure timely support is provided to the programs including procurement, transportation, Accounting and Reporting.

To be successful in this role you must have: Experience and technical competencies: 

  • University degree in economics, finance, or other degree deemed similar

  • Substantial 5 years of work experience in the management of support services within an international non-governmental organization working in the areas of emergency, Camp Management and the development sector, particularly with displaced communities / refugees, can replace the qualification in education.
  • At least three years of experience in operations management roles and at least two years of experience in a similar role within an international NGO
Other skills:

  • Experience in strategic, managerial and technical management of operations
  •  Strong experience and operational management capacity, including in conflict areas
  •  Proven and significant experience in managing finances, information and systems
  • Strong leadership skills and people management skills
  •  Significant experience in procurement and tendering processes
  •  Excellent analytical and critical thinking skills
  •  Excellent communication, interpersonal and influencing skills with a well-developed ability to motivate and persuade at a high level
  •  Demonstrated ability to lead and work effectively with others to achieve results.

  • Dari/ Pashto
  • English, speaking and writing (work knowledge).
We Offer:

  • Salary and conditions will be in accordance with DRC salary scale
Application process:

Interested? Then apply for this position, all applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in the same language as this vacancy note. CV only applications will not be considered.

Applications close 17 March 2021.

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