Norwegian Refugee Council (NRC)

Staff Safety and Liaison Officer

Norwegian Refugee Council (NRC)

Job Description


A job description is a written statement that describes the employee’s role and responsibilities. The role and responsibilities shall be executed within the NRC framework. The job description facilitates the recruitment process by stating the necessary competencies. It is mandatory for all positions.

Job Title:               Staff Safety and Liaison Officer (National Position) 

Reporting to:       Area Manager

Project:                      ETFM2301

Job Based at:       Shire with travel to the fields

Duration of Contract: Fixed term employment/Full time 

All NRC employees are expected to work in accordance with the organization’s values. To be dedicated, innovative, inclusive and accountable are attitudes and believes that shall guide our actions and relationships.

Roles & Responsibilities:

The Safety and Risk Management Officer will be based Shire with frequent travel to all camps, will work under the supervision of the Area Manager, according to NRC’s strategies, objectives, Programme Policy and plan of action. The role of Staff Safety and Liaison Officer is responsible to laisse with key government and no-government partners for specific programmme /project related purposes and to ensure staff safety, Security to all NRC staff based at Shire area office Mai-Tsibire all camps, and IDP sites. 

Generic responsibilities

Liaison Roles 

In consultation with area manager, maintain NRC’s relationship with key government institutions, this included attending key bilateral and Coordination meeting.  Create smooth work relationship between the organization and other parties  Advice the area management team on government relations and facilitate meeting and appointment as appropriate. Contribute to NRC Strategic and programmatic planning including development of government relations.  Facilitate NRC compliance   with required regional registration and approval, and maintain a filling system (online hardcopy as required) Support NRC office assessments and start-up  Support other departments as needed Represent NRC in legal /Court cases where necessary  Ensure NRC land /Plot is duly registered and all necessary and legal fees are paid regularly  Promote the rights of Refugee in line with the advocacy strategy

Staff Safety and Risk management 

Implement NRC’s safety and Security Policies at field level; Conduct regular security and risk assessments to identify safety and security needs; Train staff in safety and security and provide regular briefings and updates;  Immediately report all breaches of safety and security procedures and all threats to NRC staff, beneficiaries, activities or assets; Facilitate staff evacuation in Emergency situations;  Liaise with UN agencies, NGOs and other external actors to gain security information;  Ensure vehicle and staff movements are monitored according to procedures.  Ensure that necessary safety and security equipment are available in the right place and in good condition;  Prepare security updates and reports as required; Create smooth work relationship between the organization and other parties; Advice senior management on government relations and facilitate meetings and appointments as appropriate. 

Specific responsibilities

Coordination with the Country Safety and Risk Management Manager and AM in analyzing and assessing security situation and threats in NRC areas of operation and ensure that appropriate measures are taken for safe operation. Be familiar with all existing NRC security and safety documents and tools in place. Help modify/Update existing policies and develop new ones as needed; Produce regular weekly written reports on the security situation in the field office based on the current information available from other agencies, NRC sub offices, media and other sources. Monitor local and national news (radio, television and print) and translate appropriate information in daily updates. Inform SRMC and AM on issues that may have an effect on NRC security in the region and advise on precautionary measures; In coordination with SRMC, ensure regularly updated incident Mapping based on gathered information. Map and advise on Go/No-Go areas; Liaise with NRC hired guard service including duty rosters, leaves, payment, scope of work etc... In cooperation with the SRMC and AM, regularly review the security situation of all NRC premises, evacuation plans, security instructions and any other contingency planning that may be necessary; Ensure incident reporting is conducted as necessary. Includes completion of online incident report form, informing necessary actors and maintaining incident report file, as per NRC format; Training/orientation of staff: Ensure orientation/Induction of new expatriate staff/visiting staffs is completed on first day of arrival to Shire. Provide regular briefings/trainings to national staff on preventative security measures; Ensure that all necessary measures are taken to provide NRC employees with a safe working environment as detailed in existing guidelines, including responsibility of fire regulations, procedures of acceptance of visitor and vehicles to NRC premises, receiving of mail etc. Analyze existing policies and procedures and suggest revisions to the SRMC where necessary; Coordinate with NRC management team in tracking national staff movements in the field. Establish a communication system with field staff when/where necessary. Advise on travel restrictions or precautionary measures, as required; Contribute to NRC strategic and programmatic planning including development of government relations; Facilitate NRC compliance with required regional registration and approvals, and maintain a filing system (online and hardcopy as required).

Generic Professional competencies 

Experience from working in complex and volatile contexts  Technical expertise in security management required Knowledge about own leadership skills/profile Fluency in English, both written and verbal Working knowledge of Microsoft products (Word, Excel); Experience in dealing with institutional actors and government authorities Experience in managing and leading programmes within partner networks and /or consortia Experience in organizational representation, coordination and liaison Be conversant and have good understanding of the NRC and WFP security management procedures and the function of UNDSS in management of security of UN agencies, highly desirable  Ability to multitask, assess, organize and execute with minimal oversight or direction; Operate well in austere and sometimes hardship environments Strong attention to detail

Context/ Specific skills, knowledge and experience

First level university degree, preferably in Security Management, Law or other related social science field Minimum three years of experience law informant and working in security management preferably in humanitarian/recovery context

Personal Qualities

Diplomatic Ability to work under pressure and with limited supervision in a challenging environment Pro-active, goal-oriented and results driven Flexible and creative Excellent communication skills

Behavioral competencies

Managing resources and achieving results Handling insecure environments Working with people Communicating with impact and respect Managing performance 
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