International Civil Aviation Organization (ICAO)

Solution Architect and Delivery Manager

International Civil Aviation Organization (ICAO)

Job Description

The International Civil Aviation Organization (ICAO) sets international Standards and Recommended Practices (SARPs) for Aviation Safety, air navigation, security and environmental protection. To that effect, ICAO is a knowledge-based organization engaged in the development of intellectual property.

ICAO's Technical Cooperation Programme, under the direction of the Director, Technical Cooperation Bureau (TCB), provides advice and assistance to Contracting States as it relates to a variety of tasks, such as; civil aviation master plans, air traffic control services, airport modernization, safety oversight, regulatory frameworks, MRTDs and e-Passports, and more. Experts typically work together with national specialists to transfer their knowledge and at the same time provide on-the-job training. The Field Operations Section in TCB is responsible for the strategic planning, development, execution, evaluation and closing of Technical Assistance (TA) and Technical Cooperation projects, in keeping with TCB’s policies and contractual modalities.

The Finance Branch (FIN) is responsible for developing and applying budgetary, accounting and financial policies and procedures and for the efficient financial management, in accordance with the Financial Regulations and Rules, and the Assembly and Council directives. The Finance Branch is undertaking a project aimed at improving financial processes and policies, and that initiative includes automation of travel, production of better reports and dashboards for management and the governing body, and modification of the current Budget processes and related changes to systems.

The Information and Communication Technology Section (ICT), under the management of the Chief, ICT Section (C/ICT), is a service provider, which plans, acquires or develops and manages the organization’s enterprise applications and systems. Key activities of the Section include the establishment of core infrastructure and network services; Software Development and support for enterprise applications; Enterprise Architecture and Project Management; Enterprise Resource Planning (ERP) system support, Web management as well as Regional Offices (RO) support.

The Director, TCB, will provide administrative supervision, and, together with C/FIN, will undertake responsibility for the daily operational activities of the position. For IT technical matters, the incumbent will report in a matrix structure to C/ICT.

The Solution Architect and Delivery Manager, will provide IT support to TCB and assist FIN to implement improvements to reporting, budgeting, as well as to implement the travel solution to define and document business specifications, application functionality, and workflow requirements and perform business testing. S/He will also assist FIN, as required, to develop a reporting solution (including a data warehouse with business intelligence tools) and create and maintain dashboards and reports for management, and the Council and its Committees.


Function 1 (incl. Expected results) Implements and supports Information and Communication Technology (ICT) systems for the Technical Cooperation Bureau, developing solutions that support its operations, achieving results such as: •Develop solution concepts for TCB’s ICT landscape and Application Portfolio in line with the Enterprise Architecture objectives of ICAO.

•Deploy and manage secure IT systems and services including associated data for TCB in conformity ICAO IT policy.

•Prepare a roadmap for implementation and continuous improvement of the TC application landscape in conjunction with ICT and taking into account the overall organisational ICT development strategy.

•Develop and draft procedures and instructions used to maintain the integrity and security of TCB’s ICT Solutions in conformity ICAO IT policy.

•Provide pertinent reports on the roadmap and levels of implementation of solutions to support ICAO’s TC-related business capabilities.

Function 2 (incl. Expected results) Leads implementation of TCB systems as Product Owner with respect to Agile Solution Development, acting as liaison between TCB organizational units and ICAO internal or external development teams, achieving results such as: •Define, or facilitate the definition of, ICT solution requirements for all TCB organizational units.

•Validate feasibility of technical solutions for TCB requirements with relevant internal or external solution providers and system owners.

•Advise TCB work units on best practices for solution implementation and the potential business impact of various solution approaches.

•Maintain documentation of the architecture describing new TCB systems or improvements to existing systems, assuring a proactive response to evolving business requirements.

•Maintain documentation of operational and installation procedures for all TCB systems.

Function 3 (incl. Expected results) Supports the delivery of the Enterprise Solution for Travel Management, achieving results such as: •Ensure the delivery of the end-to-end corporate solution for travel management and reporting, in cooperation with ICT, especially the ERP team.

•Collate, consolidate existing requirements for travel management, and collect any new requirements across all stakeholder units.

•Assist in the preparation of Terms of References (ToRs) and Requests for proposals (RFPs) for professional services for the implementation of travel solution and assist or advise in the evaluation of bids.

•Document “To-Be” processes and solutions with external and internal service providers for the ERP system.

•Propose and implement integration points of Travel Solution within the ERP system, and with other applications.

•Act as main technical focal point for the implementation of an Enterprise Travel Solution for ICAO.

•Maintain documentation of operational and installation procedures for corporate solution for travel management.

Function 4 (incl. Expected results) Provides IT support to FIN, achieving results such as: a) Implement the reporting solution for FIN dashboards and reports to management and governing body: •Develop a data warehouse and Business Intelligence environment with assistance from external and internal service providers, to meet the financial reporting needs of management, the Council, and Committees.

•Advise FIN staff and consultants on systems capability and limitation in the design of reports and dashboards.

•Translate reports and dashboards design document from reporting consultant into actual reports and dashboards, as required.

•Train users to maintain the above reports, the dashboards they rely on, and/or provide support to external service providers who may assist in their development.

b)Implement changes required to support the Budget processes: •Changes to the Agresso system.

•Develop or modify existing reports and dashboards.

•Develop and maintain models, normally in Excel or other solutions.

Function 5 (incl. Expected results) Supports the initiation, planning and specification of aspects of the organizational business strategy to drive best practice for the TC Application portfolio, including the alignment of TC-related business capabilities with ICT investments in solutions to support them, achieving results such as: •Serve as main point of contact and technical lead for the TC application landscape within relevant internal ICT Governance Boards.

•Ensure that the TC applications comply with corporate architectural standards and principles •Proactively anticipate and address operational issues and challenges related to obsolescence and lifecycle limitations for tools and systems used for managing TC projects and in TCB.

•Liaise with Business Owners across TCB to ensure that business processes are continuously aligned with the IT systems used, taking the necessary actions to liaise with the appropriate areas that support these systems to adjust and perform realignments when needed.

•Liaise with Business Owners across TCB to review, from time-to-time, their business processes, with the purpose of identifying opportunities for optimization and streamlining of their IT processes and systems.

Function 6 (incl. Expected results) Provides subject matter expertise and advice to assigned ICT projects and systems in TCB. Evaluates hardware and software for purchase; recommends new configurations, provides training or arranges for vendor training for system users. Develops cost estimates and makes recommendations for systems development and upgrades to existing systems, achieving results such as: •Draft the Terms of References (TORs) for the acquisition of IT systems and services.

•Evaluate supplier’s proposal for the provision of IT Systems and services.

•Participate in the Analysis of infrastructure and security trends especially in the context of the adoption of Cloud Services and facilitate knowledge sharing.

Function 7 (incl. Expected results) Performs other related duties, as assigned.


Professionalism: Extensive knowledge in the support of information technology, particularly in regards to application management, programming, databases, application security and business analysis as well as management of IT stakeholder and customer relationships; strong business relationship skills; strong written and verbal communication at all levels of the organization. ability to write reports to be presented to senior management; shows pride in work and in achievements; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Client Orientation: Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style, and format to match the audience; demonstrates openness in sharing information and keeping people informed.

Commitment to Continuous Learning: Keeps abreast of new developments in own occupation/profession; actively seeks to develop oneself professionally and personally; contributes to the learning of colleagues and subordinates; shows willingness to learn from others; seeks feedback to learn


Essential •A first-level university degree, preferably in information technology, or in a related field.

•PRINCE 2 Practitioner or Project Management Professional (PMP) certification.

Desirable •IT Infrastructure Library (ITIL) certification, or Control Objectives for Information and Related Technologies (COBIT) certification.

Work Experience

Essential •A minimum of six (6) years of experience in Business Analysis and Solution Design for ICT Services in the areas of Finance and HR operations.

•A minimum of six (6) years of experience in the analysis, development, implementation and support of ERP Systems.

•Broad experience within a complex matrix organization.

- Desirable •Professional experience in IT operations and IT Service Management (ITIL).


Essential •Fluent reading, writing and speaking abilities in English.

Desirable •A working knowledge of French or any other language of the Organization (Arabic, Chinese, Russian, or Spanish).


Evaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview.

Special Notice

The ICAO Assembly recently reaffirmed its commitment to enhancing gender equality and the advancement of women by supporting UN Sustainable Development Goal 5 “Achieve gender equality and empower all women and girls.” Female candidates are strongly encouraged to apply for ICAO positions, especially in the Professional and higher level categories.

It should be noted that this post is to be filled on a fixed-term basis for an initial period of 2 years (first year is probationary for an external candidate).

ICAO staff members are international civil servants subject to the authority of the Secretary General and may be assigned to any activities or offices of the Organization, in accordance with the provisions of the ICAO service code.

ICAO staff members are expected to conduct themselves in a manner befitting their status as international civil servants. In this connection, ICAO has incorporated the 2013 Standards of Conduct for the International Civil Service into the ICAO Personnel Instructions.

ICAO offers an attractive benefit package to its employees in accordance with the policies of the International Civil Service Commission (ICSC).

The statutory retirement age for staff entering or re-entering service after 1 January 2014 is 65. For external applicants, only those who are expected to complete a term of appointment will normally be considered.

Remuneration:Level P-3RateNet Base Salary per annum+Post Adjustment (net) per annum (*) USD 62,120 USD 29,693 (*) Post Adjustment is subject to change.

United Nations Considerations

In accordance with ICAO Staff Regulations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard shall be paid to the importance of recruiting staff on as wide a geographical basis as possible and ensuring equal gender representation. Subject to the foregoing, selection of staff members shall be made without distinction as to race, sex or religion, nor shall there be any discrimination on account of any disability of a candidate who meets the qualifications required to perform the tasks. Unless otherwise permitted under the ICAO Staff Regulations, appointment and promotion of staff members shall be made on a competitive basis.

Candidates will not be considered for employment with ICAO if they have committed violations of International Human Rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts.

Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, Inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the Inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in Inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised in Inspira will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

ICAO does NOT charge any fees or request money from candidates at any stage of the recruitment process, nor does it concern itself with bank account details of applicants. Requests of this nature allegedly made on behalf of ICAO are fraudulent and should be disregarded.

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