Social and Behavior Change Officer


Job Description

CTG Overview CTG stands for Committed To Good. With an ethical approach at the heart of all that we do, it is a description that makes us proud. Respect for the fundamental Human Rights of our staff, and those our staff encounter, is a cornerstone of our values. We strive for Gender Equality, inclusion and diversity, providing fair and equal opportunities for all. We take a zero tolerance approach to corruption and stay true to local labour laws and all local statutory requirements.

In operation since 2006, today we are honoured to serve clients in 15 fragile and conflict-affected states assisting with Disaster Relief, peace building, humanitarian aid and development programmes through our specialised recruitment, HR management and operational services.

Overview of position The SBC Officer will provide technical guidance and capacity strengthening for SBC to the project in the application of SBC approaches in the Design and roll out of high-quality SBC interventions, especially discovery, definition, and design activities. They should have knowledge in communication theory, behavioural economics, and HCD. This position requires travel in South Sudan.

Role objectives Key Responsibilities & Tasks: Support the Sr. SBC Advisor to help lead SBC initiatives and serve technical authority for our client in South Sudan Work with the research team and other team members to conceptualize, design and conduct immersive, participatory, empathetic ethnographic qualitative research. Coordinate SBC research and operations across the project’s intermediate result areas.

Triangulate findings from primary and secondary research including those from research, as well as from other data sources, like literature reviews, baseline surveys, synthesize learnings into crisp insights that set the direction for the design of new SBC solutions and interventions.

Develop journey maps and personas based on insights from research.

Work with SBC/HCD Officer to lead idea generation (ideation) sessions with our client’s staff, implementing partners (IP), Ministry of Health (MOH), creative agencies, community-based organizations (CBO) and other project stakeholders.

Co-create and test prototypes of increasing levels of fidelity through iterative cycles of design.

Support creative agencies and consultants to interpret insights from research, ideation sessions and other HCD processes in order to design materials, approaches and or SBC interventions that respond to the needs of the target audiences.

Develop and implement an SBC capacity strengthening plan for our client’s staff, IPs, MOH, CBOs and other project stakeholders.

Share new and creative ideas, embrace ambiguity, be optimistic, and create innovations rooted in people’s actual needs to explore lots of different possibilities for prototypes and solutions.

Review SBC information for feasibility and adherence to project objectives.

Stay up to date on SBC trends in South Sudan to provide specific direction and solutions to complex problems.

Perform any other duties as assigned by the supervisor.

Project reporting This role reports to the Senior SBC Advisor.

Key competencies • Master’s degree in any of the following; public health, epidemiology, Biostatistics research methods, design, communication or behavioural science with relevance to SBC programming, research, monitoring and evaluation or Bachelor’s degree in a relevant field with a minimum of five (5) years’ experience above.

• A minimum of three (3) years of experience in a programming, performance monitoring and/or evaluation role with an international development organization.

• Previous experience of working for SBC/SBCC or health communication programs is an added advantage.

• South Sudanese national.

• Oral and written fluency in English.

Knowledge, Skills and Abilities: • Minimum of three (3) years of experience eliciting requirements and synthesizing information from multiple sources to design rich user experiences.

• Have a strong grasp of research methods and data Analysis, both quantitative and qualitative.

• Excellent organizational, communication, interpersonal, and collaboration skills.

• Possession of excellent leadership skills to be used for consensus building and mentoring.

• Ability to work in a fast-paced environment.

• Ability to interpret research insights into design solutions and design improvements, with an understanding of user empathy, voice of the customer, and organizational context and constraints.

• Comfortable interacting with key stakeholders and acting as the voice of the customer.

• Self-starter that can work under minimum direction in a highly collaborative, team-based environment • Has a passion for problem-solving and believing that all problems are solvable.

• Excellent written and verbal communication skills.

Team management This role has no team management responsibility.

Further information Qualified female candidates are encouraged to apply for this role.
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