Job Description

CANDIDATES MUST BE LEGALLY PRESENT IN COSTA RICA AT THE TIME OF APPLICATION, RECRUITMENT, AND HIRING. ONLY CANDIDATES WHO HAVE A PERMANENT RESIDENCE AND WORK PERMIT IN COSTA RICA WILL BE CONSIDERED ELIGIBLE.

Purpose and Scope of Assignment 1. Closely supervise emblematic cases and emergencies.

2. Supervise compliance with the routes and protocols established for handling referrals and attention in IMAS and UNHCR's partner agencies.

3. Closely coordinate with the Programme CBI Associates IMAS to guaranty the access of persons of concern to the IMAS services.

4. Supervise the attention and follow-up of the cases that the IMAS team has.

5. Attend meetings with strategic allies for the fulfillment of the unit's objectives.

6. Facilitate inter-institutional articulation processes to strengthen protection routes for persons of concerns at the IMAS level and, if IMAS access barriers are identified with other institutions, provide follow-up, support and possible solutions.

7. Monitor access barriers to services offered by IMAS or other binding bodies.

8. Co-facilitate with IMAS managers the development of strategies to provide advice and support to the population of interest, to access services.

9. Monitor the training needs and workloads of the Programme CBI Associates from IMAS.

10. Ensure compliance with and improvements to the IMAS-UNHCR Agreement.

¿¿ Monitoring and Progress Controls ¿ Prepare weekly reports by providind information to IMAS and UNHCR.

¿ Provide weekly reports to the CBI Unit of the persons of concern asses and assisted by the Programme CBI Associates from IMAS.

¿ Assist in the development of forms for Data Collection.

¿ Perform any other duty, as requested. ¿¿¿ Qualifications and Experience a. Education ¿¿¿¿¿ Professional in Psychology, Social Work, Law, Sociology, or related sciences.

b. Work Experience 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher Working Experience with persons living in conditions of vulnerability will be an asset.¿¿¿ c. Key Competencies Required: ¿ Computer skills, including Word, Excel and Microsoft Teams.

¿ Fluency in local language.

Desirable: ¿ Knowledge of UNHCR programmes and activities.

¿ Experience in working with UNHCR contractors and partners.

¿ Experience in Cash-Based interventions.

¿ Working experience in MS/Excel and MS/Access ¿ Working knowledge of the local welfare system.

¿ Working experience with refugees and Asylum Seekers living in conditions of vulnerability.

¿ Knowledge of English (B2-Intermediate) or another relevant UN language or local language.

Cross-functional competencies: ¿ Analytical Thinking ¿ Innovation and Creativity ¿ Communication ¿ Teamwork and collaboration ¿ Planning and Organizing In 2017, UNHCR signed an agreement with IMAS (Instituto Mixto de Ayuda Social). IMAS is the public institution in charge of providing assistance to people living in poverty in Costa Rica. They have offices around the country, where socioeconomic evaluations are carried out and economic support is provided to families living in conditions of greater vulnerability. The offices are divided into ARDS (regional Social Development areas) which coordinated the ULDS (local social development units).

The agreement between IMAS and UNHCR was intended to facilitate the access of persons of concern to the national welfare system.

Currently, the agreement allows the presence of eight professionals in IMAS offices, in which specialized care is provided to refugees and asylum seekers, as well as to national population.

The staff must follow the guidelines of each IMAS office but must provide regular reports to UNHCR.

HOW TO APPLY External candidates: - Candidates must submit their application through UNHCR's official application site: - www.unhcr.org/careers.html - click on Vacancies - Look for Costa Rica - Click on position you are interested  and follow the instructions - (In case of technical problems, please login with a different browser).

For any technical problems encountered during the online application, please contact the Global Service Desk (hqussd@unhcr.org) prior to the deadline to allow sufficient time to resolve the issues. For any questions regarding the selection process, please contact Human Resources (cossarrhh@unhcr.org).

CVs will not be accepted by email. ONLY THOSE APPLICATIONS SENT THROUGH THE SYSTEM WILL BE CONSIDERED.

We are committed to maintaining diversity in terms of gender, ethnicity and culture.  Persons belonging to minority groups, persons with special abilities, men and women, are encouraged to apply for vacancies. All applications will be treated with the strictest confidentiality.

We do not confirm receipt of applications or report on the status of the process. Only qualified candidates will be contacted for an interview and possibly a written test.

Closing Date Closing date for submissions or applications is 24 February, 2021, (midnight Geneva time) 17:00 hours (Costa Rica time).

No late applications will be accepted. Only shortlisted candidates will be contacted. Shortlisted candidates may be required to sit for a written test and/or oral interview. UNHCR does not charge a fee at any stage of the recruitment process (application, interview, processing or any other fees).

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