International Labour Organization (ILO)

Senior Operations Officer

International Labour Organization (ILO)

Job Description


Grade: NOB 

Publication date: 7 June 2023
Application deadline (midnight local time): 7 July 2023

Vacancy no.: CAIRO/RB/NO/2023/05


Job ID: 10921 
Department: RO-Africa 
Organization Unit: DWT/CO-Cairo 
Location: Cairo   
Contract type: Fixed Term 


The recruitment process for National Officer positions is subject to specific local recruitment and eligibility criteria.


The following are eligible to apply:

  • ILO Internal candidates in accordance with paragraphs 31 and 32 of Annex I of the Staff Regulations.
  • External candidates


The ILO values diversity among its staff and welcomes applications from qualified female candidates. We also encourage applicants with disabilities. If you are unable to complete our online application form due to a disability, please send an email to


*Conditions of employment for external candidates: In conformity with existing ILO practice, the appointment of an external candidate will normally be made at the first step of this grade.

Organizational Setting

This position is located in the Decent Work Technical Support Team/Country Office for North Africa and Country Office for Egypt and Eritrea (ILO DWT/CO-Cairo)  .

Main Purpose

As a team member, the incumbent provides comprehensive and professional services in the design and delivery of operational services that facilitate implementation of the Office’s programme of work. The incumbent oversees finance and  Administration areas and may also be required to oversee human resources (HR) and other operational areas such as procurement, facilities and asset management, security, communications, information management and information technology (IT). Services are delivered in an efficient, effective and client-oriented manner and include the use of the enterprise Resource Planning (ERP) system. The incumbent contributes to the development and enhancement of work methods and procedures. Work is governed by established rules, regulations, policies, procedures and guidelines.

The position works under the supervision of the DWT/CO Director. The incumbent has a high degree of independence in completing work assignments. Supervision received is focused on the overall delivery of results impacting the Office.

Working Relationships

Internal contacts are with staff and managers in field offices, project locations and headquarters to build and maintain effective working relationships, exchange information and gain agreement on operational issues for the improvement of services.

External contacts are primarily with banks, service providers, United Nations (UN) agencies, and working groups, non-governmental organizations (NGOs) and other international organizations to maintain effective working relationships, clarify requirements and resolve issues, and to discuss best practices and latest developments in the concerned operational area.

Key Duties and Responsibilities

1.    Provide substantial professional services in the design and delivery of operational services encompassing finance, HR and administration areas. Oversee procurement, facilities and asset management, security, communications, information management, information technology (IT), transport, registry and messenger services, as required. Assess and anticipate operational and staffing requirements and contribute to the development of the Office’s workplan and preparation of the Programme and Budget proposals.
2.    Oversee the work of and provide guidance to staff in concerned operational areas. Supervise staff as applicable. Conduct training in relevant operational areas and provide briefings and induction to new staff.
3.    Manage the financial operations and accounting services of the Office covering accounts payable and receivable, approval of payments, accounts reconciliation, forecasting and year-end closing of accounts. Act as Certifying Officer for the Office. Prepare financial reports for management.
4.    Provide professional support for the delivery of a range of HR services including contract administration, recruitment, benefits and entitlements and Advisory Services to staff and managers. Promote the use of the Talent Management System and other HR tools to ensure compliance in the Office
5.    Assist the Country Security Focal Point (CSFP) in ensuring the safety, security and wellbeing of officials and the security of premises and assets in accordance with United Nations Security Policies and procedures. Act as Local Security Assistant as required.
6.    Prepare annual plans identifying the Office’s major procurement requirements. Oversee the drafting of procurement requests and submit for clearance as appropriate. Prepare or oversee the preparation of standard solicitation documents. Conduct bidding processes ensuring compliance with applicable standards and participate in the analysis and evaluation of received proposals. Prepare for approval purchase orders within delegated authority. Provide guidance to concerned parties on contractual rights and obligations and recommend amendments to and extensions of contracts.
7.    Keep abreast of changes to applicable standards and best practices. Share knowledge and provide guidance to staff.
8.    Monitor the efficiency and effectiveness of work methods and processes and make recommendations for improvements. Liaise closely with staff and managers to ensure effective and smooth service design and delivery, recommending improvements on interrelated processes.
9.    Conduct research and analyse data and information on a variety of operational related subjects. Prepare analytical reports to contribute to programme/project monitoring and provide inputs to reports and other communications.
10.    Participate in UN interagency meetings, working groups and joint initiatives on common system activities in the concerned operational areas. Prepare information notes on key issues and developments and follow up as required.
11.    Follow up on internal and external audit recommendations and draft responses to audit inquiries and observations for consideration of supervisor
12.    Perform other relevant duties as assigned.


Minimum Requirements


University degree (Bachelor’s or equivalent) in Administration, Finance or another relevant field


Minimum of three years of professional work experience in administrative or operational areas, including in finance. Experience in team management. Experience in working with multiple modules of an enterprise resource planning (ERP) system.


Excellent command of English. Working knowledge of another official language of the Organization (French/Spanish) and/or Arabic

Knowledge and Competencies (technical/behavioural)

Good knowledge of financial principles and concepts.
Good knowledge of HR management principles and concepts 
Good knowledge of PC software (including word processor and spreadsheet and presentation software) such as Microsoft Office.
Knowledge of project management and the (business) project cycle.
Knowledge of UN Common System policies in the area of administration and operations.
Knowledge of the substantive nature of Organization’s work programmes and activities.
Knowledge of methods and techniques for designing and assessing quality and efficiency of process execution.
In addition to the ILO core competencies [Integrity and transparency, Sensitivity to diversity, Orientation to learning and knowledge sharing, Client orientation, Communication, Orientation to change, Takes responsibility for performance, Quality orientation, Collaboration], this position requires:
Ability to interpret and work within applicable rules, regulations, policies and procedures.
Ability to adapt quickly to new software and systems. 
Analytical skills with ability to make sound judgments and decisions on operational issues.
Good drafting skills and ability to prepare analytical reports on a range of operational areas.
Ability to oversee the work of and provide guidance to staff.
A high degree of discretion with sense of responsibility in dealing with confidential matters.
Interpersonal skills, tact and diplomacy when dealing with others.
Ability to manage competing priorities. 
Ability to work in a multicultural environment and to demonstrate gender-sensitive and non-discriminatory behaviour and attitudes.


Recruitment process

Please note that all candidates must complete an on-line application form. To apply, please visit ILO People. The system provides instructions for online application procedures. 


Depending on the location and availability of candidates, assessors and interview panel members, the ILO may use communication technologies such as Skype, Video or teleconference, e-mail, etc for the assessment and evaluation of candidates at the different stages of the recruitment process, including assessment centres, technical tests or interviews.


Fraud warning

The ILO does not charge any fee at any stage of the recruitment process whether at the application, interview, processing or training stage. Messages originating from a non ILO e-mail account - - should be disregarded. In addition, the ILO does not require or need to know any information relating to the bank account details of applicants.



  • Only those candidates that are short-listed for assessment will be contacted.
  • Candidates who pass the interview and have good capabilities as may be recommended by the panel, may get selected for similar positions.
  • The Office reserves to itself the right to appoint candidates at a level below the level of the advertised post depending on their experience.
  • Assessed candidates who will be considered as appointable for this position can also be offered to be assigned on a TEMPORARY position at the same or at a lower grade provided that said candidates possesses the minimum qualifications for this position.
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