International Federation of Red Cross and Red Crescent Societies (IFRC)

Senior Officer (Membership Coordination in Operations)

International Federation of Red Cross and Red Crescent Societies (IFRC)

Job Description

  The Senior Officer, Membership Coordination in Operations, will work under the guidance of the existing Senior Officer, Membership coordination as well as in collaboration with Emergency operations personnel to implement IFRC’s strategy for membership coordination in emergency operations through providing guidance materials, advice and support on membership coordination approaches and initiatives. S/he will develop relationships with internal and external stakeholders, in particular with National Societies, identifying and cultivating opportunities to utilize the capacities and expertise of National Societies in shared leadership initiatives to maximise the effectiveness of the collective membership response to emergencies. She will also liaise with other teams within the secretariat to explore the ways in which enhanced membership coordination in operations can further the localization agenda- and especially the leadership role of the local National Society in the affected country. S/he will provide a full range of support to the USG in ensuring leadership, management and accountability of the division.

Job Duties and Responsibilities

This position is a part of Operational Movement and Membership Coordination Team within the office of the USG NSD and Operations Coordination Division. The duties and responsibilities specified below contribute to the deliverables of the team.

Membership Coordination
  • Together with the Senior Officer responsible for membership coordination, implement the IFRC’s strategy for membership coordination.
  • Develop practical tools that strengthen coordination and locally led action in emergency operations, and liaise with other IFRC colleagues to develop supporting tools.
  • Coordinate the development of a clear mechanism that allows easy access on the big picture/perspective on what is happening in operations (in general and then in particular countries), allowing for further harmonization of existing tools and related Analysis.
  • Provide comprehensive training, advice, and Technical Support to the IFRC regional, country cluster and country offices on membership coordination and shared leadership.
  • Promote, co-create, and implement shared leadership initiatives (reference centres and knowledge hubs, integration services, sharing Human Resources) to support emergency operations and increasingly use country support mechanisms to provide peer support to host National Societies.
  • Develop resource materials for National Society staff on membership coordination and shared leadership in operations and provide advice and support to National Societies as needed.
  • Undertake missions to other IFRC offices or operations when required to provide support to the IFRC and National Societies in implementing membership coordination approaches.
  • Build relationships with key IFRC and National Society stakeholders, Heads of Emergency Operations, Heads of International of National Societies, IFRC Regional, Country Cluster and Country level management to share best practices, learnings, and recommendations for improvements.
  • Promote the use of coordinated and simplified tools to enhance operational membership coordination- such as joint planning, and reporting tools, encouraging local leadership by the National Society in the country and including the development of indicators that track locally led coordination.
  • Promote the use of Country Support Teams in appropriate cases.
  • Support streamlining of Data Collection using new models of data capture (eg IFRC Go) based on the host National Societies’ strategies and plans. Consider simplified ways of capturing and visualising this data to reduce planning and reporting burdens.
  • Identify, simplify, and coordinate membership coordination initiatives (through MOUs, procedures, SoPs, templates etc)
  • Ensure appropriate linkages with the IFRC localisation team to explore effective ways to advance localisation through strengthening membership coordination. Review processes and outcomes of membership coordination to regularly assess the degree to which they align with localization principles.
  • Adjust procedures and practices if needed to better achieve the localisation objectives.
  • Assist in monitoring and reporting on progress in membership coordination and its impact on operational effectiveness.
Movement Coordination and Cooperation As part of the OMMC team, provide support to the Strengthening Movement Coordination and Cooperation (SMCC) team when required, including by providing drafting and coordination support.

  • Provide support for National Society learning and leadership on SMCC, as relevant Internal Coordination and support to USG
As part of the OMMC team, provide full range of internal and external activities to support the Under-Secretary General, NSDOC in ensuring efficient and effective leadership, management, and accountability of the division. When requested, provide expertise and as necessary day-to-day research, drafting and editing for the preparation of briefing materials for the USG’s external and internal meetings.

Foster a collaborative working environment with colleagues in the Secretariat, Regions, National Societies, and external partners.


  • Advanced university degree (master's or equivalent) in Public Relations, International Affairs, Social Sciences or any other relevant area

  • At least 5 years working experience in the humanitarian or development sector, with a focus on relationship management
  • Demonstrated professional credibility in the sector and experience working in a complex, international and cross-cultural environment
  • At least 3-year relevant experience working in a RC/RC National Society and/or Federation/ICRC.
Knowledge, skills and languages

  • Comprehensive knowledge of methodologies, systems and interventions enabling effective relationship management
  • Results oriented and demand driven individual, entrepreneurial, ability to lead in unprecedented and/or ambiguous situations.
  • Outstanding networking, representational, communication and negotiation skills. An ability to be proactive and persuasive.
  • Demonstrated track record in innovating, contributing to a learning culture, sharing knowledge and new approaches to engaging partners.
  • Professional credibility, able to work effectively at all levels across the organisation
  • Proven good judgment and ability to work with complete integrity and confidentiality
  • High degree of discretion, tact and sensitivity in dealing with internal and external clients and stakeholders at all levels.
  • Ability to work within a multi-cultural, multilingual, multidisciplinary environment.
  • Fluently spoken and written English
  • Good command of another IFRC official language (French, Spanish or Arabic)
Competencies and values

Values: Respect for diversity; Integrity; Professionalism; Accountability Core competencies: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust Functional competencies: Strategic orientation; Building alliances; Leadership; Empowering others Managerial competencies: Managing staff performance, Managing staff development
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