Job Description

Interested applicants should consult the Administrative Instruction on Recruitment and Assignment of Locally Recruited Staff (RALS) Interested staff members should consult the Administrative Instruction on Recruitment and Assignment of Locally Recruited Staff (RALS, UNHCR/AI/2020/1/Rev.1). If you have questions regarding your eligibility, you may also contact the HR Unit.

In line with the RALS, the below category of candidates are eligible to apply for internally/externally advertised vacancies.

Group 1 candidates: Group 1 comprises current GS staff members holding an indefinite or fixed-term appointment who, at the date of the deadline for application, are serving in the country of the vacancy at the grade of the position or one grade below or above.

Group 2 candidates: Group 2 comprises candidates from the below categories after completion of one cumulative or continuous year of service in the country of the vacancy.

I. Currently employed locally recruited UNHCR staff members holding a Temporary Appointment; II. Former locally recruited UNHCR staff members who held an indefinite or fixed-term appointment (within 2 years of separation for males and 5 years for females); III. National United Nations Volunteers currently working for UNHCR; IV. National UNOPS and individual contractors currently working for UNHCR; V. Current GS staff members holding an indefinite or fixed-term appointment applying to a position in the same category two grades above the staff member¿s personal grade; VI. Current UNHCR staff members in the International Professional category holding an indefinite or fixed-term appointment applying to a GS post; VII. Current UNHCR staff members in the NPO category holding an indefinite or fixed-term appointment applying to a GS post; VIII. Current locally recruited female staff members from other UN system Organizations holding the equivalent of an indefinite or fixed-term appointment.

External candidates: External candidates are candidates who are not in Group 1 or Group 2. They must meet the essential minimum requirements of the position and candidates not citizens of the country must comply with all eligibility requirements for employment in line with the prevailing legislative prerequisites in the country.

Senior IT Assistant Organizational Setting and Work Relationships The Senior IT Assistant will work under the direct supervision of a Senior Officer and the technical supervision of an IT Officer at Sub/Branch/Multi-Country office level. The incumbent may play a supervisory role in overlooking the day-to-day activities of the Telecom Operators in the offices in the area of coverage. S/he has working relationships with UNHCR staff members in the office and other offices within the country of assignment as well as with staff of UN agencies and other UNHCR partners within the area of responsibility (AOR) to exchange information and to provide assistance.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.

Duties - Assist the office in implementing set standards for applications that meets the needs of the users and supports the overall Information and Communication Technology.

- Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points, HF and VHF bases, HF and VHF relay stations, Satellite Modem¿to prevent faults occurring.

- Carry out missions for new installations and routine maintenance tours of ICT equipment.

- Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups.

- Assist with the installation of the software packages, basic repair/maintenance of computer hardware, HF and VHF equipment.

- Train UNHCR staff on email system, utilization of VHF handhelds, telephone system.

- Add and remove users from the Networks.

- Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.

- Draft mails and memoranda on ICT matters.

- Assist in the drafting of technical documentation on radio equipment operating procedures - Certify invoices and delivery notes and pass for payment.

- Evaluate needs for upgrading and eventually replacing ICT equipment in the field, to meet with UNHCR standards.

- Select the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted.

- Carry out administrative duties, within the area of competence as assigned.

- To decide on appropriate resolution to incidents.

- Escalating incidents where they cannot be resolved at the office level - Perform other related duties as required.

Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For G5- 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher Field(s) of Education Not applicable Certificates and/or Licenses Telecommunication Information Technology.

(Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential Relevant experience in the ICT field.

Desirable Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset.

Functional Skills IT-Computer Literacy (Functional Skills marked with an asterisk* are essential) Language Requirements For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Competencies as defined in Job Profile.

The six core competencies are listed below.

Core Competencies 1. Accountability 2. Communication 3. Organizational Awareness 4. Teamwork & Collaboration 5. Commitment to Continuous Learning 6. Client & Result Orientation Managerial Competencies not specified.

Cross-Functional Competencies 1. Analytical Thinking 2. Planning and Organizing 3. Stakeholder Management Please also note that  English and Portuguese are essential for this Job Opening.

French is desirable.

Remuneration: A competitive compensation and benefits package is offered. For information on UN salaries, allowances and benefits, please visit the portal of the International Civil Service Commission at: http://icsc.un.org Submission of Applications: Interested internal candidates (Group 1 and Group 2) need apply through MSRP ¿ Self-Service ¿ Recruiting Activities ¿ Careers (please search by JO number or by Location). Please update your personal profiles with all required information in order to be able to apply. Please consult the attached documents for further guidance on how to update the personal profile.

Interested external applicants need to apply online and complete the mandatory motivation letter. For technical issues with logging in to the MSRP External Portal, or with online applications, please contact the HR Unit well before the deadline to allow sufficient time for any technical problem to be resolved. External vacancies are posted on the external UNHCR website and applicants who do not have internal status must apply through the external UNHCR website. https://www.unhcr.org/careers.html ¿ Careers ¿ Career opportunities ¿ Other Opportunities ¿ Vacancies ¿ sort by Location or search by Job Opening number.

¿Applications will be accepted only via the online portals. Please do not send application via email.

¿ Not signed, incomplete and late applications will not be accepted. Only shortlisted candidates will be contacted. Shortlisted candidates will be required to sit for a written test and/or oral interview. UNHCR does not charge a fee at any stage of the recruitment process (application, interview, processing or any other fees).

¿ The evaluation of applicants will be conducted based on the information submitted during the application. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

¿ UNHCR strongly encourages qualified female applicants to apply. UNHCR seeks to ensure that male and female employees are given equal career opportunities. UNHCR is committed to achieving workforce diversity in terms gender, disability, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation. All applications will be treated with the strictest confidentiality.

¿ UNHCR has a zero-tolerance policy against Sexual Exploitation and Abuse (SEA). SEA is unacceptable behavior and prohibited conduct for UNHCR personnel. It constitutes acts of serious misconduct and is therefore grounds for disciplinary measures, including dismissal. Any concerns or suspicions about a possible case of SEA should be reported immediately to the Inspector General¿s Office (IGO) at inspector@unhcr.org or through the online complain form at https://www.unhcr.org/php/complaints.php or by confidential fax: +41 22 739 73 80.

For any technical problems encountered during the online application, please send an email to the below email address titled ¿Online VA Query-your name and surname¿. Human Resources angluhr@unhcr.org The United Nations does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees). The United Nations does not concern itself with information on bank accounts. Any requests for such payment or information should be refused and reported to local Law enforcement authorities for appropriate action and to the United Nations for its information UNHCR Field office in Dundo, Angola, oversees assistance and protection programmes and their related activities in the Lovua Refugees settlement.

The position of Senior IT Assistant(G5) is in Dundo Field Office and the incumbent reports directly to the HOFO. The incumbent may inspect system power resources (generator, inverters, rectifiers, stabilizers, UPS devices) and ensure that safety precautions are followed. The incumbent may be invited to assess and advise on electrical systems for an increased demand, such as for adding electronic devices or large appliances. Being able to assess the strengths and weaknesses of possible solutions is a vital problem-solving skill necessary for this position. Understanding an overall electrical problem and investigating the ways to fix them is a desirable skill for this position.

The closing date for submission of applications is 9th February 2021
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