Job Description

This position is advertised open to internal and external applicants.

IMPORTANT NOTE: Persons interested in applying for this position must be Panamanian Nationals or must be legally present in Panama at the time of application, recruitment and hire.

Non-Panamanian citizens are required to attach a valid work permit to be considered for this vacancy.

Senior IT Assistant Organizational Setting and Work Relationships The Senior IT Assistant will work under the direct supervision of the Administration Officer and the technical supervision of an IT Officer at Regional office level. The incumbent has working relationships with UNHCR staff members in the office and other offices within the country of assignment as well as with staff of UN agencies and other UNHCR partners within the area of responsibility (AOR) to exchange information and to provide assistance.

Duties - Assist the office in implementing set standards for applications that meets the needs of the users and supports the overall Information and Communication Technology.

- Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points, HF and VHF bases, HF and VHF relay stations, Satellite Modem to prevent faults occurring.

- Carry out missions for new installations and routine maintenance tours of ICT equipment.

- Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups.

- Assist with the installation of the software packages, basic repair/maintenance of computer hardware, HF and VHF equipment.

- Train UNHCR staff on email system, utilization of VHF handhelds, telephone system.

- Add and remove users from the Networks.

- Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.

- Draft mails and memoranda on ICT matters.

- Assist in the drafting of technical documentation on radio equipment operating procedures - Certify invoices and delivery notes and pass for payment.

- Evaluate needs for upgrading and eventually replacing ICT equipment in the field, to meet with UNHCR standards.

- Select the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted.

- Carry out administrative duties, within the area of competence as assigned.

- To decide on appropriate resolution to incidents.

- Escalating incidents where they cannot be resolved at the office level - Perform other related duties as required.

Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For G5- 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher Certificates and/or Licenses Telecommunication Information Technology.

Relevant Job Experience Essential Relevant experience in the ICT field.

Desirable Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset.

Functional Skills IT-Computer Literacy Working knowledge of Spanish and English.

Please note that this position is offered under UNOPS LICA contract at LICA-5 level for 8 months renewable.

Shortlisted candidates will be interviewed and might be requested to sit for a test. Only short-listed candidates will be notified. No late applications will be accepted.

UNHCR/UNOPS does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

The closing date for submission of applications is February 22, 2021 (Midnight Geneva time).

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