International Organization For Migration (IOM)

Senior ICT Officer (Strategy, Risk Management and Governance)

International Organization For Migration (IOM)

Job Description

Duty Station : Geneva, Switzerland Classification : Professional Staff, Grade P4 Type of Appointment : Fixed term, one year with possibility of extension Estimated Start Date : As soon as possible Closing Date : 24 March 2021 Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:
  1. Internal candidates
  2. External female candidates:
  3. Candidate from the following non-represented member states:
Antigua and Barbuda; Botswana; Cabo Verde; Comoros; Cook Islands; Cuba; Fiji; Gabon; Guinea-Bissau; Guyana; Holy See; Iceland; Kingdom of Eswatini; Kiribati; Lao People's Democratic Republic (the); Latvia; Luxembourg; Marshall Islands; Micronesia (Federated States of); Montenegro; Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Saint Vincent and the Grenadines; Samoa; Sao Tome and Principe; Seychelles; Solomon Islands; Suriname; The Bahamas; Timor-Leste; Tonga; Tuvalu; Vanuatu Second tier candidates include: All external candidates, except candidates from non-represented member states of IOM and female candidates.


Under the overall supervision of the Director, Department of Resources Management and direct supervision of the Chief Information Officer/Director Information and Communications Technology (ICT) Division, the successful candidate will ensure global ICT management, governance and support by developing and maintaining a strategic ICT plan inclusive of ICT enterprise architecture, supporting the key ICT governance instruments and groups, managing the ICT programme portfolio and project plans through a federated portfolio management system with a solid Change Management foundation. The successful candidate will maintain and update ICT management policies, guidelines and procedures, ICT Standards and Governance Framework, perform technical reviews and quality assurance of applications, enterprise architecture, and ICT infrastructure projects; oversee an ICT Risk Management Program that emphasizes risk management with the aim to protect the integrity, confidentiality, and availability of IOM’s information and computing resources.

The successful candidate will also provide strategic guidance, leadership and quality assurance to ensure overall management of the following key ICT Division resources: General Administration, financial and human resources, global ICT procurement and ICT learning and development.

Core Functions / Responsibilities:

  1. Responsible for the execution of the ICT strategy, playing a major role in aligning the delivery of the strategic initiatives with modern ICT best practices.
  2. Monitor and report on ICT strategy initiatives and projects, including multiple interdependent projects that require coordination and sequencing for effective deployment.
  3. Work with each ICT initiatives project manager to ensure that the scope and project plans are correctly defined, enabling the ICT Division to meet its communicated commitments.
  4. Work with the ICT Management Team to perform annual ICT strategic review to update and adapt the ICT plans, identifying how we can deliver customer-centricity, identification of new strategic initiatives and identification of cost savings.
  5. Actively participate and engage in the ICT Management Team meetings and support the CIO in creating the necessary strategy and culture to deliver the business plan.
  6. Define and implement metrics to measure progress against strategic objectives.
  7. Participate in the development/revision of the ICT Governance policies and procedures and ensure that processes are developed and approved to support the ICT policy implementation and processes to determine compliance with the established ICT policies.
  8. Develop, manage and enhance the ICT Governance Framework, road map & governing processes and participate in the quality assurance activities across the Division.
  9. Research, recommend, manage and coordinate the implementation of any required ICT standards, controls or policies and procedures.
  10. Plan and conduct any required ICT governance trainings to the ICT staff and create any required policy templates and standards to be adopted by the ICT Division, in close coordination with the relevant members of the ICT Management Team.
  11. Manage ICT related Management Reporting, including ICT quarterly reports, follow up the implementation of decisions and priorities approved by the ICT Governance Boards.
  12. Perform such other duties as may be assigned.
Required Qualifications and Experience:


• Master’s degree in Computer Sciences, Information Systems Management, Business Administration, Public Policy, or Law from an accredited academic institution1 with seven years of relevant professional experience; or • University degree in the above fields with nine years of relevant professional experience; • Professional Certifications such as CISA, CGEIT, ITIL, PRINCE2 and/or PMP would be a distinct advantage in addition to Cloud computing certifications at associate/professional/specialty level from Azure and/or AWS.


• At least seven years of professional experience in IT and/or information systems development and management, out of which at least five are with a United Nations agency and/or a global international organization; • At least three years of experience overseeing, implementing and/or managing ICT governance frameworks, policies and standards development and compliance for cloud computing systems and environments, as well as multi-site distributed systems; • A deep understanding of best practices within a large professional IT team. Expert knowledge and experience in developing and administering technology policy is highly desirable; • Hands-on experience with managing at least one of the major ICT functions; • Experience with step-changing a governance process to enable greater efficiency and improved customer service in a technology (or other service delivery) function in a business.


• Must demonstrate excellent verbal, written communication and presentation skills; • A deep understanding of all ICT functions including; Architecture, Project and Change Delivery, Service Delivery, Operations and Infrastructure; • A high degree of financial literacy, able to bring data and insight in this capacity, to the ICT Management Team; • Knowledge of Software & Systems Development Life Cycle and experience in managing large, complex projects; • Knowledge of IT Service Management frameworks such as ITIL and COBIT; • Demonstrate curiosity and thought leadership by maintaining knowledge of evolving trends in technology & management; • Demonstrated knowledge of project management methodologies (PMI or PRINCE2) and their practical application in ICT operations; • Effective Resource Management skills and strategic and creative thinking. Ability to prioritize tasks and strong organizational skills; • Ability to develop clear and concise proposals with attention to detail Ability to supervise and direct staff under critical and stressful situations; • Effective problem-solving skills, ability to work in a cross-divisional team and ability to quickly understand IOM business processes; • Personal commitment drive for results, efficiency, flexibility. Ability to work effectively and harmoniously within a team and with colleagues from varied cultures and professional backgrounds; • Action oriented and adaptable to changing needs and requirements and able to see the “big picture”.


IOM’s official languages are English, French, and Spanish.

For this position, fluency in English and working knowledge of French and/or Spanish is required (oral and written).

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.


1 Accredited Universities are the ones listed in the UNESCO World Higher Education Database Required Competencies:

Values - all IOM staff members must abide by and demonstrate these three values: • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 3 • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.

• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 3 • Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.

• Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.

• Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

Competencies will be assessed during a competency-based interview.


Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

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