Senior Humanitarian Program Operation Manager


Job Description


Work Location : Ethiopia - Addis Ababa Type of Post : Other Possible Location : Funding : Expected Travel : Type of Contract : Language Requirement : Application Deadline : 4/23/23 Employee Duration : Full-Time

Senior Humanitarian Program Operation Manager

CARE is an international NGO with local staff and community partners in more than 90 countries. We create local solutions to poverty and inequality, and we seek dignity for everyone every day and during times of crisis. These solutions have a broad range, from clean water to access to education; from microfinance to ensuring that everyone has nutritious food; from Agriculture and Climate Change to Disaster Response. CARE puts women and girls at the center of everything we do because they have proven to be the best hope for creating lasting change in the world. Our staff live where they work, which makes us effective at understanding the challenges they face. We’ve been doing this for over 70 years, since World War II. It started with the world’s first CARE Package® of food for the post-war hunger in Europe. Our work today is as important as ever, we believe that poverty and inequality are historic injustices that we can end within a generation, for good. If you share our core beliefs: poverty is an injustice; poverty is solvable; and together, we have the power to end it, join us.

I. Job Summary:

The Senior Humanitarian Program Operations Manager / Addis provides overall supervision and support to the humanitarian field managers/staff to ensure the efficiency and effectiveness of humanitarian projects. In addition to direct management support, the postholder fulfills a key Coordination role, working closely with the humanitarian program managers (HPMs) to ensure each project is implemented in a timely and quality manner. This includes facilitation of required support services for each project through coordination with appropriate units ( HR, procurement, admin, logistics). It also includes regular review of progress with HPMs and FO staff against agreed implementation plans and consensus building around solutions to improve bottlenecks or challenges encountered during implementation. S/he is also required to participate in regular review of financial progress and provides support to FO teams in implementing corrective actions to address pipeline issues.

II. Responsibilities

Job Responsibility #1: Staff Management (30%)

Assist in the development of departmental work plans and cascade the same to individual work plans Ensure staff APPAs include KPIs which are continuously monitored and measured against progress Ensure that APAAs (annual and semiannual) are completed in a timely manner and submitted to HR Create a collaborative and conducive work environment for team members with the aim of strengthening team work and job satisfaction Conduct periodic gap assessments for training needs as it relates to operational implementation and identify targeted capacity support for staff (Addis and FOs). Facilitate Conflict Resolution mechanisms and ensure that grievance and whistle-blowing mechanisms are functional and fairly administered as per CARE policy

Job Responsibility #2: Program Implementation and compliance (30%)

Support FO staff in the development of detailed implementation plans and to monitor the implementation of project activities as outlined in the plans Collaborate with HPMs and senior program manager planning and technical for timely financial reports, budget preparation and planning Support field staff to ensure they are conducting regular monitoring activities through regualr field trips, and undertaking periodic reviews to follow up on the status of implementation Support humanitarian program managers in the timely identification of implementation challenges and their resolutions Collaborate with appropriate operation units to facilitate efficient and quality program support to projects as well as the timely resolution of challenges (inclusive of procurement, HR, logistics and finance) Provide supervisory support to field office staff to ensure compliance with CARE policies and procedures (including all CI members and CARE Ethiopia) and donor rules and regulation Coordinate with HPMs and FO staff to prepare responses to internal and external audit findings within the stipulated time frame Support the implementation of audit recommendations related to humanitarian projects

Job Responsibility #3: Financial Management (15%)

Support Field staff in monitoring and managing budgets as per agreed implementation plans and in accordance with donor and CARE rules and regulations Work with the humanitarian program managers to monitor burn rates and ensure CARE and its implementing partners employ timely and appropriate corrective action to address delays of a technical and financial nature Support the senior planning and Technical Manager in the development of new project/program budgets as required Collaborate with the LDM Manager to assess current conditions in the emergency projects and ensure that issues are correctly identified and corrective actions taken when necessary

Job Responsibility #4: Networking and Representation (10%)

Liaise with key stakeholders through cluster framework (donors, government officials, etc.) and represent CARE Ethiopia in policy fora and workshops at national and regional level as required Network with other INGOs and local NGOs to identify potential partners for humanitarian programming

Job Responsibility #5: Reporting and Documentation of Learning (10%)

Facilitate field level reporting as per agreed donor and/or CARE reporting schedules and formats Facilitate the timely and quality submission of field reports to the concerned department in the Head Office In coordination with the LDM Manager and the senior planning and technical manager, coordinate field level inputs into documentation of learning and dissemination of the same to key stakeholders

Job Responsibility #6: Other (5%)

Perform other duties as assigned.

III. Qualifications


B.A. Degree in Social Sciences, Nutrition, WASH, Disaster Management or combination of education and work experience 6 years of relevant experience with the first degree and 5 years relevant experience plus post graduate degree in Social Sciences, Nutrition, WASH, Disaster Management. At least 2 years of management experience. Oversees/international experience with an international NGO is an advantageous. Programming experience in medium to large scale Complex Emergencies Comprehensive knowledge of the different phases of the project cycle as it applies to humanitarian programming. Ability to develop work plans and program budgets Expertise in project implementation Supervisory experience and ability to manage and provide technical guidance/mentoring and coaching Computer skills (Word processing, Database Management) Excellent written and verbal communication in English Language Understanding of the importance of gender, youth and social inclusion Demonstrated commitment to principles of gender, equity, diversity, inclusion and PSHEA (safeguarding) through previous positions or programming experience


M.A. Degree in Social Sciences, Nutrition, WASH or Disaster Management Emergency programming experience with an NGO

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