Job Description

Inside Syria, 6.2 million people are internally displaced and 11.7 million are in need of humanitarian assistance, with 5 million in acute need. There are 5.3 million Syrian refugees in neighboring countries. This is no short-term humanitarian episode. The devastating human consequences to huge numbers of people will endure for decades. The destruction of relationships, communities, livelihoods, homes and infrastructure will take years to repair.

IRC is offering a robust humanitarian response to the Syria crisis with an annual budget in excess of $140 million and a rapidly expanding portfolio, supported by more than 1,250 staff in the region. IRC is undertaking programs in Syria and the neighboring countries Iraq, Lebanon and Jordan in the fields of health, Child Protection, education, women’s protection and empowerment, NFI and food distribution, cash assistance, water and sanitation, and livelihood programming. Our work in these challenging settings gives rise to some of the most pressing issues facing contemporary Humanitarian Action, including questions of access, security, funding and Coordination.

Within Northeast Syria, IRC’s fiscal year 2020 portfolio is 28 million USD with an additional 10 million USD in the pipeline. IRC provides services across all three governorates in Northeast Syria—Al Hasakeh, Ar-Raqqa and Deir ez Zoir—focusing on basic health services, food and non-food items, livelihoods assistance, and protection services for vulnerable populations including women and girls, unaccompanied and separated children, the elderly and the disabled. IRC provides health services in static and mobile facilities, and conducts Community Outreach, within camp and non-camp settings.

Job Overview

The Senior Health Manager will report to the Coordinator" id="link" class="link">Health Coordinator and will ovrersee the implementation of the IRC’s Health Programs in Ar-Raqqa, Al Hasakeh, and Der-ez-Zoir governorate and ensure the delivery of high-quality primary healthcare services. They will be responsible for programmatic, operational, financial, and staffing aspects for the health team located in Raqqa governorate, as well as representation with key actors in the field including external actors, UN agencies and other NGOs.

Major Responsibilities:

1. Program Management and Reporting

• Oversee the implementation of quality health programs and ensure that program goals, objectives, targets, and activities are met.

• Prepare program work plans, procurement plans, spending plans and in coordination with the health members Health Coordinator for all projects.

• Conduct monitoring visits to the health clinics, ensuring that projects utilize standardized protocols, policies, and guidelines.

• Provide Technical Support through training, mentoring, and coaching of health staff.

• Identify technical quality and/or other implementation issues and provide solutions and follow-up to ensure projects are on track to meet goals and are consistent with established best practices.

• Lead monthly health review team meetings to ensure the health program is on track with its program management plans.

• Ensure that the health program is implemented in line with the IRC principles and IRC Way.

• Strictly follow up the medical and operational supply chain system, stock recording, timely ordering for the supplies and accountabilities in relation to the warehousing and using of the supplies including medicines and medical items.

• Work with finance to provide accurate and timely spending plans, cash forecasts, and salary allocations.

• Review monthly transactions to ensure we are spending in line with donor compliance.

• Work collaboratively with HIS manager to prepare internal and external reports (such as narrative reports, DHIS data reports) within agreed deadlines using IRC and donor formats, as required.

• Review Budget vs. Actual (BvA) reports monthly, recommend actions to correct identified problems.

• Work closely and coordinate with IRC Operations, Finance and Grant departments to ensure compliance of health program is line with grant requirements.

• Ensure all required donor reports are completed on time and to a high standard for Raqqa health program.

• Work with the M&E team to produce and analyze all weekly, monthly, or quarterly reports and ensure timely submission of all such reports.

2. Staff Supervision & Development

• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.

• Directly supervise health staff, ensuring regular performance reviews.

• Ensure training and ongoing Capacity Building opportunities for staff on technical and project management skills.

• Provide a measurable development plan including on-the-job learning with the aim of strengthening technical capacity, exchanging knowledge within the team and providing guidance on career paths.

• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.

• Promote and monitor staff care and well-being. Model healthy work-life balance practices. Support appropriate interventions in response to identified staff care needs of both national and international staff.

3. Coordination & Representation

• Actively develop and maintain effective working relationships with key stakeholders, including donors, government actors, UN agencies, international and local NGOs, and other relevant actors.

Other Duties

• Travel to and from field sights for needs assessments, implementation as needed.

• Consistently and proactively monitor/assess the safety and security of field teams, promptly reporting concerns or incidents to IRC management and liaising with other external parties as required to maintain/enhance the security environment.

• Other duties as assigned by the supervisor to enable and develop IRC programs.

Job Requirements:

• Public Health Professional (clinical health professional and non-clinical health professionals considered) • At least 3-4 years’ experience in implementing and managing NGO health programs, preferably in complex humanitarian and/or emergency settings.

• Previous work experience in Syria an advantage • Proven ability to adapt and develop where necessary primary health care systems.

• Strong budget management and program management skills • Strong written and oral communication stills, a self-starter, and team oriented • Demonstrated ability to develop and mentor staff.

• High standards written and spoken English is required, Arabic is highly desired.

Demonstrated Skills and Competencies:

• A commitment to IRC’s mission, vision, values, and IRC Way – Professional Code of Conduct.

• Credible written, presentation and verbal communication skills; ability to convey information effectively and solid experience providing training and staff development in English and Arabic.

• Validated sense of professional discretion, integrity, and ability to handle complex situations diplomatically and to effective resolution.

• Excellent management and interpersonal skills and a solid ability to promote harmonious/cohesive teamwork, in a cross-cultural context.

• Validated ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional patience.

• Highly collaborative and resourceful; ability to establish positive working relationships with senior level management and all other partners to maximize cooperation and productivity.

• Curiosity, a desire to continually learn and develop and a sense of humor is a must.

• Analytical ability in creating effective solutions to complex matters while adhering to labor laws and internal policies.

Work Environment

The position will be based in al Hassakeh or Derek, Syria with frequent travels to Raqqa governorate to support program implementation, access and security permitting. Accommodation will be in shared housing, which includes basic amenities including internet and electricity.

Returning National Candidates: We strongly encourage national or returning national candidates to apply for this position. If you are a citizen of the Country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, the Middle East Region has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing, and a relocation allowance. Certain restrictions may apply. IRC strives to attract, motivate, and retain qualified national staff in our programs.

Professional Standards: IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, IRC operates and carries out policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Respect at Work Fiscal Integrity, and Anti-Retaliation.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Diversity and Inclusion: at IRC MENA, we are passionate about creating an inclusive workplace that promotes and values diversity. Organizations that are diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, nationality, and perspective are validated to be better organizations. More importantly, creating a safe workspace environment where everyone, from any background, can do their best is the right thing to do. So, bring your whole self to work.

IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. In keeping with our core values of Integrity, Service, Accountability and Equality, IRC strives to maintain a work environment built on mutual respect in which all individuals treat each other professionally, and free of bias, prejudice, and harassment. IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of IRC Persons in any work setting. All IRC staff, wherever they are located, are accountable for creating an environment free of discrimination, harassment, bullying, and retaliation.

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