Mercy Corps

Senior Fundraising Manager

Mercy Corps

Job Description

Location: London or Edinburgh Position Status: Full-time, Fixed 1 year - starting in April 2021 for a 1 year parental leave cover Reporting to: Director" id="link" class="link">Senior Director for Programmes, Funding and Operations Salary: circa £44,000 for Edinburgh, circa £50,000 for London depending on experience + benefits Closing Date: apply with CV and Cover Letter before 12 March 2021 Candidates must have the right to work in the UK at the time of appointment.

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

Mercy Corps Europe (MCE) has grown rapidly in terms of volume of activity and complexity. With offices in Edinburgh, London and Geneva, we now attract over £100m in income, and employ around 100 domestic and expatriate field team members. The breadth and impact of our programmes makes Mercy Corps a unique and truly rewarding place to work. Our teams are proud of what we achieve in the field and we are always looking for talented individuals who share our passion and commitment.

The Role

Mercy Corps Europe (MCE) has grown rapidly in terms of volume of activity and complexity. The Fundraising team plays a key role in Mercy Corps, generating income and raising our profile. The team is based across our European offices in Edinburgh and London.

Reporting to the Senior Director of Programmes, Funding and Operations, the Senior Fundraising Manager will be responsible for leading the team to grow Mercy Corps Europe’s public fundraising portfolio. The role will manage the Supporter Fundraising and Engagement team having overall responsibility for Fundraising Operations, Offline and Digital Fundraising and Community Engagement, driving creative, multichannel, synced, marketing-led campaigns. S/he will have a key focus in maximising income generated from individuals offline, including managing all acquisition, retention and Emergency campaigns. S/he will oversee and help implement superior donor care via a proactive stewardship programme.

Mercy Corps Europe's fundraising team is in a growth phase and there is significant opportunities for innovation. Creative freedom is very much encouraged and the diversity of the organisation's programmes makes our fundraising work truly varied.

The Senior Fundraising Manager will require strong people management, along with excellent communication skills, who will enjoy the challenge of operating in a multi-location environment.

Essential Job Responsibilities

  • Lead each discipline to create strategies and plans for their areas, ensuring that together there is one cohesive SFE annual strategy.
  • Lead the team to implement the existing strategy, taking close interest in performance and supporting and directing action and change.
  • Be responsible for timely, effective and coordinated responses to worldwide events using effective appeal strategies to maximise income generation potential.
  • Work closely with the CFT SFM to bring the fundraising team together, provide leadership, identify, and implement ways to work together for mutual benefit.
  • Manage MCE Fundraising team including Community Fundraising, Fundraising Operations and Offline and Digital Fundraising.
  • Create and sustain a work environment of mutual respect where team members strive to achieve excellence and work effectively as a team
  • Promote accountability, communicate expectations and provide constructive feedback via one to ones, regular performance reviews.
  • Support team to manage their work plans and workloads to maintain team wellbeing and performance.
  • Provide team members with information, tools and other resources to improve performance and reach objectives.
  • Supervise, hire and orient new team members (or delegate) as necessary.
  • With team leads, prepare annual campaign and appeals schedule in line with strategy, budget and in conjunction with team members.
  • Oversee all aspects of the offline retention and acquisition programmes, supporting the Officer to implement where needed.
  • Ensure all fundraising materials are of the highest quality and in keeping with Mercy Corps’ brand, aims and objectives.
  • Ensure that all fundraising campaigns and appeals are fit-for-purpose and meet audience expectations and objectives.
  • Be accountable for the performance of campaigns and actively work to improve results, or change tactics as needed and in partnership with campaign lead.
  • Be the senior point of contact for all agencies associated with MCE’s SFE tactics
  • Actively seek opportunities to develop existing and new campaigns or appeals as appropriate.
  • Ensure that for all income generation activities, potential risks and assumptions are identified and analysed in advance. Ensure steps are taken and agreed as appropriate in order to protect MCE’S interest.
  • Manage the MCE Emergency Appeal plan and be responsible for its implementation, ensuring information is disseminated and all responsibilities understood.
  • Prepare the annual budget and income projections, for approval by the Senior Director of Fundraising.
  • Having accountability for spend, hold budgetary and spending approval for MCE SFE budgets – including Individual Giving, Community and Fundraising Operations.
  • Manage the invoicing process to ensure spend remains within budget.
  • Manage the monthly reporting cycle, ensuring that the results are analysed and updates to activities in reaction to results are implemented.
  • Regularly report progress to budget to the Senior Director of Fundraising, along with Analysis and recommendations.
  • Be responsible for quarterly reforecasting for finance teams.
COMPLIANCE AND Data Protection
  • Ensure the confidentiality and security of donors’ personal information at all times. Take initiative in maintaining a high level of sensitivity and empathy when dealing with donors, colleagues and information relating to beneficiaries.
  • In conjunction with the Fundraising Operations Manager, ensure that all fundraising activities are legal and adhere to industry best practice.
  • in conjunction with the Fundraising Operations Manager, maintain an up-to-date fundraising risk register
  • Maintain accuracy of all fundraising policies, conduct regular reviews and ensure adherence.
  • Represent SFE to the wider MCE team, senior stakeholders and non-MCE colleagues. Attend global RD meetings, identify key colleagues to work with and foster an atmosphere of openness and learning across the organisation.
  • Represent MCE to a wide range of external stakeholders, including marketing agencies and other partners in a professional manner.
  • Support the Fundraising team to represent MCE to donors and the public, dealing successfully with enquiries and providing pertinent information.
  • Liaise with external suppliers and maintain effective relationships.
Accountability to Participants and Stakeholders** Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the Design, monitoring and evaluation of our field projects.

Supervisory Responsibility:

4 direct reports: Fundraising Operations Manager, Senior Fundraising Officer – Community, Senior Fundraising Officer - Digital, Supporter Fundraising and Engagement Officer – Offline Knowledge and Experience **
  • Significant experience in a fundraising role (minimum five years), with specific experience in at least one discipline, ideally offline fundraising and a strong knowledge of various fundraising instruments, in particular loyalty-building, community fundraising and events, digital fundraising or in a marketing communications role with strong direct marketing experience.
  • Demonstrable leadership and management skills across disciplines.
  • Experience of building a strategy and leading others in the process.
  • Experience of setting and monitoring budgets and comfortable making projections
  • Understanding of the use and potential of CRM databases.
  • Working knowledge of UK and European charity law and data protection (or ability to learn quickly).

Success Factors

  • Passion for Mercy Corps’ mission
  • Ability to develop, lead and motivate a multi-faceted fundraising team
  • Strong people and process management skills.
  • High level of motivation, professionalism and resilience.
  • Detail-oriented multi-tasker, with excellent organisation skills.
  • Excellent communication skills (both written and verbal).
  • Able to build and maintain effective internal and external relationships.
  • Able to cope with changing priorities, often at short notice, and work well under pressure.
  • Proactive and solutions-based attitude.
  • Cooperates and works well with colleagues to maximise opportunities and solve problems.
  • Skilled in anticipating and solving problems and communicating issues, involving others as needed.
  • An exposure to and interest in international development issues is important, along with a demonstrable understanding of fundraising priorities for international non-profits based in the UK.

Living Conditions / Environmental Conditions

The position is based in London and may require occasional travel.

MCE team members represent the agency both during and outside work hours and when deployed in a field posting or on a short term assignment or trip to country offices. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all Mercy Corps locations.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate Child Abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

Apply Now