International Rescue Committee (IRC)

Senior Direct Services Manager

International Rescue Committee (IRC)

Job Description

The Senior Direct Services Manager is responsible for the oversight of Sacramento Program Managers and direct services programming. Key responsibilities include Business Development, oversight of grant compliance, supervision of program managers, ensuring quality client services, and developing community partnerships. Additional responsibilities include maintaining and growing program funding and ensuring programs are in alignment with strategic goals and diversity and inclusion (DEI) initiatives. This position would be responsible for supporting with overall office leadership and ensuring strong client programming in the Sacramento IRC office. This position reports to the Sacramento Site Director.

Major Responsibilities (including but not limited to): Leadership: •Serve as a key member of Sacramento’s leadership team, participating in strategic and office-wide discussions and processes; •Work collaboratively with the director to foster a culture of inclusion and belonging; •Assist with the Coordination of office wide events, staff training, and initiatives; •Support with the development of processes and operating procedures; •Other related duties as assigned.

Program Management: •Serve as the point person for program-related matters; In collaboration with program managers, oversee business development, grants, reporting, budgets, and overall grant compliance; •Facilitate communication and programmatic linkages between IRC Sacramento programs and departments; proactively work to prevent program silos and implement processes and procedures that ensure clients are screened and connected to relevant programs throughout the agency; •Ensure that program departments comply with all contractual & reporting requirements, have a quality assurance plan, achieve required outcomes, provide quality services and meet the needs of clients and stakeholders; •In collaboration with program managers, monitor and lead program departments including: department training, monitoring, case files and documentation, new grant applications, program compliance, and finances.

Staff Management & Development •Directly supervise a team of program managers, exemplifying IRC’s leadership standards, including managing performance, creating staff Development Plans, sharing time and credit, creating a collaborative environment, impacting critical decisions, and promoting accountability; •Provide regular individual supervision, coaching/mentoring, and performance feedback; •Support effective new staff onboarding; help to ensure strong, standardized onboarding systems and training; •Demonstrate, through words and actions, a commitment to diversity and inclusion, and assist with developing and implementing the DEI initiatives and activities of the Sacramento office.

Job Requirements: •Master Degree in Social Work, Non-Profit Management, International Development, Public Administration or related field; •Minimum 5+ years of related professional experience in office management, grants oversight, and contracts; preferably in a social services or non-profit environment; •5+ Years of official and direct staff supervision, and demonstrated staff management skills; •Demonstrated experience with successful grant writing, proposal development, and project implementation; •Technical experience in at least one key program area; •Strong, demonstrated skill in donor compliance and Donor Relations; •Excellent communication skills both written and verbal; •Ability to comfortably and effectively speak in front of groups; •Good interpersonal and communication skills, conscientious, high degree of emotional intelligence and integrity; •Self-directed and thorough in working with procedures, Data Entry/record keeping; •Highly organized with the ability to work under pressure with deadlines; •Ability to effectively work in a multi-cultural work environment.

Working Environment: •Standard professional office environment with occasional opportunities to participate in Community Outreach and workshop events; •Full or partial remote delivery of services while IRC offices are closed due to CV-19; •Requires occasional weekend and/or evening work.

The IRC in Sacramento strives to build a diverse and inclusive team at all levels who as individuals, and as a group, embody our culture statement creating a working environment characterized by critical reflection, power sharing, debate, and objectivity for us to achieve our aspirations as a unit and deliver the best possible services to our clients. We encourage candidates from diverse backgrounds to apply.

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

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