Organization for Security and Co-operation in Europe (OSCE)

Request for Information Management Officer

Organization for Security and Co-operation in Europe (OSCE)

Job Description

  The general minimum requirements for working with the OSCE are:
  • Excellent physical condition
  • Possession of a valid automobile driving license and ability to drive using manual transmission
  • Ability to cope with physical hardship and willingness to work extra hours and in an environment with limited infrastructure
Field of Expertise Requirements

The general minimum requirements for working in this field of expertise are:
  • Demonstrable organizational skills;
  • Proven ability to communicate effectively, both orally and in writing;
  • Demonstrable interpersonal skills and documented experience in negotiations;
  • Depending on the field activity's mandate, significant prior experience in relevant fields such as international customs practices and procedures, law enforcement, and military observations and arms control may also be required;
  • Negotiating experience, preferably in the area of monitoring operations and/or related activities.
Level of Professional Competence Requirements

Furthermore, this level of responsibility requires the following: Education: First-level university degree in relevant field(s) Experience: Minimum 2 years of relevant professional experience, including minimum 1 year in a relevant field strongly preferred.

Mission Specific Requirements

Additionally, this particular post has specific requirements: Mandatory:
  • Minimum of two years of relevant professional experience in Request for Information (RFI) process of military or civilian organization and conflict-related subjects;
  • Experience in Design and implementation of information repository site upgrades;
  • Experience in operational planning;
  • Experience in implementing RFI processes and systems within an organization;
  • Experience in Information Management and records management;
  • Demonstrated strong organizational and communications skills;
  • Ability to work effectively and inclusively in high stress environments;
  • Demonstrated commitment to Gender Equality objectives as well as the ability to integrate a Gender Perspective into tasks and activities;
  • Proven ability and willingness to work in a team, with people of different cultural and religious backgrounds, different gender, and diverse political views, while maintaining impartiality and objectivity;
  • Proven ability to work in a hierarchical structure, abiding and complying by existing regulations;
  • Good interpersonal skills and ability to establish and maintain effective working relationships with colleagues, counterparts and external partners and other stakeholders to achieve organizational goals;
  • Cultural sensitivity and political judgement;
  • Willingness to travel to conflict area;
  • Professional fluency in the English language, both oral and written;
  • Ability to operate Windows applications including word processing, PowerPoint, Access and email.
  • Working knowledge of Ukrainian and/or Russian language(s);
  • Experience in working with Geographical Information Systems such as ESRI Arcgis;
  • Knowledge of Information Collection Plans;
  • Experience with Information Fusion activities;
  • Experience in using imagery exploitation software;
  • Previous experience in working with Unmanned Aerial Vehicles (UAVs);
  • Experience in working in international organizations;
  • Familiarity with OSCE policies, procedures, practices and organizational structure;
  • Experience in liaising with international partners on imagery data and exchange information;
  • Experience in working in Eastern Europe and/or knowledge of the region.
Tasks and Responsibilities

The Special Monitoring Mission to Ukraine (SMM), in line with the OSCE Action Plan for the Promotion of Gender Equality, is committed to further improving gender balance among staff in all areas and levels within the SMM. We encourage qualified applicants, especially women to apply for this position.

If applicable, deployment is subject to attendance to and successful completion of pre-deployment training and assessment.

Applicants are hereby notified that the Special Monitoring Mission to Ukraine (SMM) is designated by the OSCE as a nonfamily duty station. This designation is based on the fluid and dynamic working environment in the SMM. The currently prevailing working conditions in the duty station may include working in a hazardous location with extended hours of service, and possibly curtailed freedom of movement. Successful candidates who are appointed to locations deemed by the OSCE as hazardous will receive hazard pay. In addition, all successful candidates will be required to participate in the OSCE accident and life insurance scheme in accordance with the OSCE Staff Regulations and Staff Rules.

Under the guidance and supervision of the Senior Information Management Officer and in close co-operation with the Reporting and Political Analysis Unit, Operations Unit and Human Dimension Unit, as Request for Information (RFI) Management Officer, you will manage the RFI information request, guide the RFI throughout the process in the Mission and develop a deep knowledge of its structure and of its activities.

Specifically, as RFI Management Officer, you will be responsible for the following:
  1. Processing requests/Requests for Information (RFIs) across the SMM;
  2. Receiving, validating, and tracking incoming and outgoing requests using RFI system software;
  3. Managing, co-ordinating, storing, disseminating and retrieving information available Mission-wide, across the Head Office (HO) units and Monitoring Teams in the field;
  4. Assisting in the screening, evaluation, and analysis of information from multiple sources to satisfy SMM needs;
  5. Developing and maintaining Standard Operating Procedures for key workflows associated with the request/RFI process;
  6. Conducting database searches, extracting relative information, performing Data Entry, and analysing collected data;
  7. Assisting in the development, maintenance, and upgrade of a common-use repository for SMM needs of information;
  8. Presenting briefings to the Mission on the processes used to submit requests/RFIs to SMM;
  9. Researching, developing, and synthesizing SMM information for RFI use;
  10. Performing other duties as requested.
For more detailed information on the structure and work of the OSCE Special Monitoring Mission to Ukraine, please see

The OSCE is committed to diversity and inclusion within its workforce, and encourages the nomination of qualified female and male candidates from all national, religious, ethnic and social backgrounds. Please note that nationals or permanent residents of the country of the duty station are not eligible to apply.

Candidates should be aware that OSCE officials shall conduct themselves at all times in a manner befitting the status of an international civil servant. This includes avoiding any action which may adversely reflect on the integrity, independence and impartiality of their position and function as officials of the OSCE. The OSCE is committed to applying the highest ethical standards in carrying out its mandate. For more information on the values set out in OSCE Competency Model, please see

Candidates should, prior to applying, verify with their respective nominating authority to which extent financial remuneration and/or benefit packages will be offered.

Please apply to your relevant authorities well in advance of the deadline expiration to ensure timely processing of your application. Delayed nominations will not be considered. The OSCE can only process Secondment applications that have been nominated by participating States.

Additional Information
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