Danish Refugee Council (DRC)

Regional Human Resources Specialist

Danish Refugee Council (DRC)

Job Description

Are you ready to pursue an exciting opportunity with a progressive humanitarian organisation in a senior management role? Would you thrive working in one of the world’s most challenging humanitarian regions, the Middle East? Who are we?

Danish Refugee Council is a leading humanitarian agency pursuing our mandate to protect and promote durable solutions to displacement-affected populations based on humanitarian principles. DRC applies a regional approach with operational presence in Iraq, Jordan, Lebanon, Syria, Turkey & Yemen with a Middle East Regional Office (MERO) based in Amman, Jordan, which has 30 staff. Overall in the region DRC Middle East has more than 1,800 staff and an operating budget of USD 120 million.

About the job

This role has a regional focus and ensures compliance to DRC procedures and guidelines within Jordan, Iraq, Turkey, Lebanon, Syria, Yemen country offices and Middle East Regional Office (MERO). The role contributes to the development of regional strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to country operations while overseeing activities with regional scope.

• Functions as a specialist in Human Resources within the ME region • Provide overall advice, Coordination, and support to Human Resources staff in the region • Ensure efficient support to the program in accordance with existing DRC policies and procedures Duties and Responsibilities


Recruitment, development and people planning

  •  Drive and support recruitment and selection activities ensuring compliance with recruitment process
  •  Work with senior management team and senior staff on new staff retention strategies and initiatives
  •  Ensure proper onboarding process for new staff in regional office
  •  Ensure oversight and consistency in position titles and grades, across all field locations
  •  Support staff development activities including promoting the DRC Learning Catalogue.
Performance, well-being and compensations & benefits

  • Proactively respond to and manage performance counselling, employee grievances and disciplinary issues as required, with a focus on building manager competency and ensuring that documentation is kept
  • Lead the Performance Management process
  • Act as an impartial mediator in disciplinary procedures and ensure it is administered in an equitable and fair manner and meets all legal and labor regulations and requirements
  • Lead people well-being initiatives
  • Define and review salary structure in partnership with the Senior Management team and coordinate annual compensation review process and compensation adjustments
Human Resources Policies and Support

  • Maintain and update Staff Human Resources Handbooks as necessary
  • Proactively pursue continuous process improvement in Human Resources related practices in order to enhance the quality and efficiency of output/delivery
  • Work closely with HQ to share information and provide support as required
  • Support implementation of global HR policies and other HR projects in collaboration with HQ HR Partner and RO HR Coordinator
ERP DRC Dynamics System

  • Maintain quality of data, perform quality check-up and regular clean-up of data for MERO & COs
  • Support COs with any occurring issues
  • Train new users on HR module, and new employees on the self service module for MERO & COs
About you

To be successful in this role we expect you to have Experience and technical competencies:

  • Minimum 3 years' working experience in Human Resources, preferably with at least 2 years in a senior Human Resources role within an NGO preferable in a regional position
  • Demonstrated understanding and working knowledge/experience of Human Resources Management principles, concepts & processes
  • Extensive knowledge on local labor laws within the region
  • Excellent skills in handling and advising on complex people management issues
  • Experience in developing Human Resources strategies and policies, and driving implementation
  • Experience using an online system for recruitments and extensive experience working with ERP systems
  • Master's degree in Human Resource Management, Business, or Social Science Degree specializing in Human Resources

  • Full professional proficiency in English
  • Arabic (preferred)
In this position, you are expected to demonstrate DRC’s five core competencies: Striving for excellence: You focus on reaching results while ensuring an efficient process.

Collaborating: You involve relevant parties and encourage feedback.

Taking the lead: You take ownership and initiative while aiming for innovation.

Communicating: You listen and speak effectively and honestly.

Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length: till 31st Dec 2021 Start date: June 2021 Duty station: Amman, with frequent travel in the region

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Nationals; please refer to www.drc.org under Vacancies. This position will be placed at G1 band non-management. For questions regarding the vacancy please contact Regional Head of Support Services iftikhar.abbas@drc.ngo Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: 26 April 2021 For further information about the Danish Refugee Council, please consult our website drc.ngo.

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