Job Description

  The World Health Organization's Academy (‘The Academy') is a new state-of-the-art learning institution that aims to revolutionize lifelong learning for health impact and reach million learners around the world. Based in Lyon, France, the Academy hub will offer a blend of learning modalities; digital, in-person learning via the hub in Lyon or through the campus network, as well as ‘portable learning labs' designed for contexts where participants cannot travel or access the digital learning platform. The Academy is an integral part of the WHO under the management authority of the Director-General. The overall goal of the Academy is to advance the learning and human development component of WHO's General Programme of Work (GPW) and health sustainable development goals.

More specifically the Academy will:
  • Enhance the competencies of millions of people through cutting-edge digital learning and hybrid learning, including leaders, practitioners, catalysts and lay people.
  • Transition the WHO to a learning organization and strengthen the competencies of over 7,000 staff to advance the WHO priorities and goals.
  • Improve the effectiveness, efficiency and impact of lifelong learning supported by WHO across three-levels of the organization.
The WHO Academy will deliver advanced digital and in-person learning to WHO workforce, Health Policy practitioners, health workers and other individuals. The Academy will be officially launched in May 2021 as a globally accessible school for the future which combines the latest technologies in digital and remote learning with advancements in adult learning science to offer innovative, personalised and multilingual learning that meets priority needs.


  • Direct the quality management policy and systems for the Academy.
  • Develop and continuously improve the Academy's standards, policies and quality Management Systems.
  • Support the Academy Quality Committee and Committee Chair in preparing and facilitating Committee meetings, prioritizing recommendations, monitoring and reporting on implementation.
  • Apply agile project management methods and tools to the planning, risk assessment, operationalizing and reporting of quality management systems.
  • Lead the evaluation and quality improvement of Academy structures and processes for business, learning, course delivery, operations and user experience in collaboration with Academy units.
  • Manage the Data Collection planning and implementation, data governance and benchmarking processes to review and improve performance against Academy standards.
  • Support Academy units and key stakeholders in implementing and operationalizing the Academy quality standards.
  • Offer strategic advice, coaching and support Capacity Building to improve quality management and performance against Academy standards.
  • Investigate and analyze quality improvement concerns and work with relevant Academy units and other key stakeholders to Design, implement and evaluate corrective action plans.
  • Disseminate performance, process, and quality improvement information and guidance to key stakeholders.
  • Guide the development, improvement and Analysis of data to review performance against Academy standards.
  • Analyze and identify personnel, equipment and technology resource needs to leadership to improve quality.
  • Conduct timely reporting to Management on the performance of WHO Academy Quality Management Framework and initiatives and provide solutions and recommendations accordingly.
  • Manage the subunit area of work in delivering its objectives through efficientsmall team management, by optimizing the programme's deliverables in line with the mandate of the Organization.
  • Develop and monitor work plans and budgets for the team's activities and follow upon the implementation of planned activities.
  • Perform all other related duties as assigned.



Essential: An advanced university degree (Master's level or above) in the area of Business, Administration, Management, Quality Assurance, Education or related field relevant to the functions of the position.

Desirable: Certification or training in Quality Assurance or risk assessment.


Essential: At least 7 years of relevant experience working in the field of quality assurance and risk assessment in a large international organization or corporate setting. Demonstrated exposure at the international level.Candidates will be expected to demonstrate: At least three years of expertise and experience in designing, implementing and/or managing quality management and/or regulatory systems for continuing professional development and/or lifelong learning At least five years of expertise and experience in developing and implementing continuing professional development and/or lifelong learning frameworks with regulated professions Desirable: Management experience of small teams. Experience within the context of lifelong learning and/ or digital learning courses.


Candidates will be expected to demonstrate: Strong knowledge and skills in the field of quality assuranceStrong knowledge and understanding of learner recognition systems Strong knowledge and skills in developing dynamic quality assurance and risk assessment strategies ability to innovate and inspire creativity communicate effectively with diverse constituencies strong interpersonal skills to build positive relationships and to engage constructively in a multicultural setting demonstrate sound judgement combined with a focus on professional adaptability resilience show empathy and respect for diversity apply agile ways of working be conscientious, detail oriented and demonstrate proven capacity to deliver on time

WHO Competencies

Teamwork Respecting and promoting individual and cultural differences Communication Setting an example Building and promoting partnerships across the organization and beyond Creating an empowering and motivating environment

Use of Language Skills

Essential: Expert knowledge of English.

Desirable: Expert knowledge of French.


WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 74,913 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 3296 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.


  • This vacancy notice may be used to fill other similar positions at the same grade level
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  • Staff members in other Duty Stations are encouraged to apply.
  • For information on WHO's operations please visit:
  • WHO is committed to workforce diversity.
  • WHO's workforce adheres to the WHO Values Charter and is committed to put the WHO Values into practice.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • WHO has a mobility policy which can be found at the following link: Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
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