Protection Coordinator


Job Description

INTERSOS is an independent humanitarian organization that assists the victims of natural disasters, armed conflicts and exclusion. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, respect for diversity and coexistence, paying special attention to the most vulnerable people.

Terms of reference

Job Title: Protection Coordinator Code: SR-53-1848 Duty station: Damascus based with field visits to the area of operations Starting date: 02/05/2021 Contract duration: 9 months Reporting to: Head of Mission Supervision of: 1 to 6 National staff Dependents: Non-family Duty Station /non-accompanied General context of the project

INTERSOS officially registered and entered in Syria in May 2019 and works under the umbrella of an MoU with the Syrian Arab Red Crescent (SARC). INTERSOS is implementing a program that encompasses Health and Protection activities, along with Livelihoods, Non-Food Items and Education interventions. INTERSOS is active in the governorates of Rural Damascus and Hama, with possible expansion to Idleb and other Government controlled areas General purpose of the position

In collaboration with the HOM, define and coordinate the implementation of the protection strategy of the mission.

Provide technical guidance and advice to protection staffs ensuring the different components of the programme are delivered according to internal guidelines and in line with international standards and principles, in order to achieve mission’s goals effectively, according to INTERSOS vision and values.

Main responsibilities and tasks

Coordination and support:

  • Contribute to Design the protection strategy for the mission in line with the specific context and provide Technical Support and assistance for the implementation of protection related activities
  • Responsible for the effective implementation of all Protection projects in the mission and ensuring that all Protection programming is in line with International standards and Best Practices
  • Contextualize and adapt internal and global guidelines, developing Standard Operating Procedures (SOPs) based on context and guarantying these are rolled out and known by staff
  • Ensure cohesion and harmonization of protection activities and services across the different implementation sites within the mission, taking into consideration the specific socio-cultural patterns of each area.
  • Deliver trainings and workshops to non-protection INTERSOS staffs to build skills and knowledge of protection principles and enable them to mainstream protection in different sectors
  • Assess regularly protection needs and gaps of target populations in current and prospective areas of operations, periodically update the protection situation Analysis and inform the programme teams accordingly
  • Create opportunities for experience sharing and learning within the protection team in order to strengthen cooperation and collaboration
  • Provide strategic protection analysis and development of periodic trend reports (including aspects of conflict analysis, gender and risk management) from programme experience to improve development, implementation and policy and advocacy activities
  • Develop context sensitive M&E tools for effective Data Collection from projects and regularly analyse the data and produce reports that feed into programming
  • Ensure that protection data is collected, archived, processed, analysed and disseminated in ethical modalities, in line with internal Data Protection protocols
  • Undertake regular field monitoring visits and provide support tools to monitor quality of programme implementation
  • Identify opportunities for new protection interventions and support assessments and developments of new project proposals
  • In coordination with HQ and the Protection Adviser support the development of complaints mechanisms for beneficiaries and make sure complaints are addressed properly
  • In coordination with HQ and the Protection Adviser follow up on the implementation of the Child Protection (CP) and Protection from Sexual Exploitation and Abuse (PSEA) policies
Supervision and Staff Management:

  • Directly supervise, coach and mentor Protection Staff under her/his line management and conduct regular performance reviews (IRP)
  • Review work plans of Protection Staff under her/his line management and define priorities together with Protection Project Managers
  • Develop Capacity Building plan for Protection staff and Support in conducting training and workshops to strengthen their skills on specific protection topics identified
  • Organize ad hoc protection meetings with Protection Staff under her/his line management and other relevant project staff to share challenges and priorities and develop action plans to address them
Networking and partnerships:

  • Establish and maintain collaborative relations with relevant donors, partners, project stakeholders and other organizations
  • Maintain effective relationships with all the AoR of the Protection sector and related working groups at national level
  • Ensure that Protection Staff under her/his line management maintain productive relationships with sub sector at field level
  • Enhance the network with all the relevant protection related stakeholders
  • Coordinate with other internal departments to guarantee good collaboration
  • Network with Protection Coordinators from other missions to share best practices and resources
Required profile and experience


  • BA in relevant field (Social Science, Psychology, Social Work or other fields related to social development and humanitarian work)
Professional Experience

  • Minimum of five years of relevant implementation experience in protection-related sectors,preferably within an INGO, and three years for higher education degree (Masters/LLM)
Professional Requirements

  • Solid Protection technical background;
  • Sounded experience in mainstreaming protection in humanitarian intervention
  • Previous experience in representing organization in technical coordination fora
  • Knowledge of the Middle East in general and of the syrian crisis in particular is an asset

  • Fluency in English
  • Knowledge of Arabic and/or Italian is an asset
Personal Requirements

  • Excellent interpersonal and communication skills and ability to work and integrate in a multicultural team
  • Ability to work under pressure, flexibility
  • Problem solver, dynamic, mature, proactive
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