Danish Refugee Council (DRC)

Protection Assistant (Psychosocial Counsellor)

Danish Refugee Council (DRC)

Job Description

DRC began operating in Kenya in 2005 with assistance to refugees and displacement-affected communities via implementation of protection and livelihoods activities. DRC works in Dadaab and Kakuma refugee camps, as well as in Nairobi and Mombasa to assist urban-based refugees, and in Mandera County implementing a 3-year cross-border resilience programme. In Kakuma, DRC’s programme supports refugee youth and adolescents with life skills, resilience, training and scholarships alongside livelihood and vocational skills development.  DRC has recently acquired implementing partner status of UNHCR and will be implementing protection related activities in Kalobeyei camp – which is a new camp opened near the Kakuma refugee camp.

About the job:

The purpose of this post is to provide day to day case management and Psychosocial Support and related activities in Kalobeyei Settlement and Kakuma Camp.  In particular, the person is responsible for addressing mental health needs of SGBV survivors and women at risk especially those with alcohol abuse problems and other Persons of Concern. In collaboration with the Psychosocial Officer, S/he will be in charge of the running of the Behavior Modification – Alcohol Abuse Recovery Program. S/he will provide training and supervision of the Para-Counselors, to follow up on the progress of the participants in the camp and ensure effective case management. S/he will work and liaise closely with the Psychosocial Officer, GBV Assistants on documentation of program activities as per the donor requirements.

Responsibilities: Case Management:

  • Provide comprehensive psychosocial counseling to SGBV survivors and women at risk focused on the survivor centered case management approach.
  • Provide assessment and counseling (with a focus on addiction counselling) both at individual and group level as the situation demands.
  • Ensure all work with clients is confidential and that ethical practices are observed.
  • Document client data accurately in the intake forms and ensure they are under lock and key.
  • Ensure that the progress notes and GBVIMS are accurately updated on a regular basis.
  • Participate in the interpretation of the analyzed data on trends and work with SGBV Team Leader to disseminate information to all relevant stakeholders.
  • Participate in the development of the case management monitoring tools and systems and ensure that all staff that are required to utilize it are trained on the correct way of handling the systems.
  • Participate in the preparation of accurate reports for all psycho-social related activities.
Coordination and Networking:

  • Maintain and strengthen existing networks through other service providers at the camp level, to ensure that survivors receive quality services and support both at the agency levels.
  • Actively participate in scheduled meetings such as the Case Conferences and SGBV inter-agency meetings.
  • Identify new networks to work with to ensure wholesome support to the clients.
  • Work in close collaboration with the GBV officer and GBV assistants to ensure ongoing needs of at-risk groups, women and girls are being met in the prevention related activities.
  • Strengthen existing referral systems and networks of psychosocial service providers
  • In collaboration with other partners, design psychosocial interventions within the refugee community focusing on the psychosocial needs of adults, youth and children.
  • Assist in development of referral networks between partners implementing GBV and implementation of referral pathways.
  • Participate in conducting trainings for partners on relevant organizational development areas and support peer learning between DRC and other partner agencies.
Community Engagement and Outreach:

  • Conduct sensitization, dialogue and mediation sessions with the wider population about issues of trauma and SGBV.
  • Facilitate formation of support groups for survivors of SGBV and other vulnerable groups.
  • Identify and strengthen Community structures through engaging community leaders, Camp Management and other stakeholders to ensure that the survivors receive adequate support at the community level.
  • Support the GBV officer and GBV assistants, in dissemination of relevant information during the Community SGBV prevention forums and meetings.
Monitoring and Evaluation:

  • Assist in preparing daily, monthly, quarterly and annual reports, progress notes, and treatment plans on time
  • Use appropriate Data Collection tools and submit assessments and reports in a timely and accurate manner
  • Work closely with the refugee staff to ensure quality reporting
  • Assist in the designing, planning, implementing and facilitating of external trainings for numerous target groups
  • Ensure Core Humanitarian Standards are mainstreamed in the day to day project implementation
  • Attend relevant training forums relevant to the job
  • Assist with any other related activities as deemed necessary by the supervisor
Staff Management and Development:

  • Provide supervision to the Para counsellors and ensure effective provision of Psycho-social services.
  • Conduct continuous performance/evaluation for the Para counsellors working under her/him.
  • Engage in quality self-care through supervision, debriefings, and other shared sessions.
  • Conduct regular formal and on-job training and mentorship to Para-Counsellors on areas related to Case Management, Counselling and other related topics to enhance professionalism.
  • Conduct regular case conference meetings with the Para-counsellors both at individual and group levels.
  • Organize for external Capacity Building forums on GBV Case Management and Therapeutic Counselling techniques.
Experience and technical competencies:  

  • 2 years’ experience in providing psychosocial counseling including addiction counseling.
  • Good team player; able to take direction and work collaboratively with others.
  • Excellent written and verbal communication skills, including empathic listening.
  • Ability to communicate in a highly professional manner with clients, community members and professional partners.
  • Able to complete required reporting and documentation within the set deadlines.
  • Highly motivated, creative, and compassionate person who is dedicated to ensuring that models of best practice are utilized.
  • Able to uphold high ethical and professional standards.
  • Able to maintain the highest levels of confidentiality.
  • Problem Solving and Conflict Resolution skills.
  • Ability to work in a challenging environment.
  • Ability to promote the values of equality, non-discrimination, and human rights for all.
  • Experience working in a refugee context is highly desirable

  • Bachelor’s Degree in Psychology, Social Work or other Social Science related field.
  • Fluent in written and spoken English and Swahili
DRC Core Competencies:

In this position, you are expected to demonstrate DRC’ five core competencies:
  • Striving for excellence: You focus on reaching results while ensuring an efficient process.
  • Collaborating: You involve relevant parties and encourage feedback.
  • Taking the lead: You take ownership and initiative while aiming for innovation.
  • Communicating: You listen and speak effectively and honestly.
  • Demonstrating integrity: You act in line with our vision and values.
Key stakeholders: Internal: Protection, DRC Kakuma Staff.

External: Refugee and Host Community, Local government authorities, Other NGOs, Implementing partners Conditions: 

  • Contract: One-year contract with possibility of extension, subject to funding and performance. Salary and conditions will be in accordance with the Danish Refugee Council terms of employment for National staff.
  • Availability: 1st March 2021
  • Duty station: Kakuma (Local contract - does not qualify for RnR and accommodation).
General Commitments: 

DRC has a Humanitarian Accountability Framework, outlining its global accountability committments. All staff are required to contribute to the achievement of this framework Application Process 

Qualified candidates are invited to submit their applications, which should include a 1-page cover letter clearly stating their motivation, and qualifications and a CV. Applications should include contact details of three professional referees who have supervised the candidate in the last five years. One referee must be the applicant’s most recent manager. Only applications that address the stipulated duties and meet the required qualifications will be considered.

We only accept applications sent via our online-application form on www.drc.ngo under Vacancies. Applications should be sent no later than: 24th February 2021.

Danish Refugee Council does not charge any kind of fee at any stage of the recruitment process nor does it use recruitment agents.

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